{"id":990368,"url":"https://alion.io/job/fetch-sr-it-engineer-iam-platform-management","title":"Sr. IT Engineer, IAM & Platform Management","company":{"id":672968,"name":"Fetch","domain":"fetch.com","url":"https://alion.io/company/fetch-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"A","score":88,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Security","role_family":"Security","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":100000,"max_usd":194000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1306},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bitbucket","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"AWS","optional":true},{"name":"Google Workspace","optional":true},{"name":"IAM","optional":true}],"status":"live","first_seen_at":"2026-08-25T14:10:43Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-23T20:17:22Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"What we’re building and why we’re building it.\nFetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.\nEach day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.\nThe Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.\nIt’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.\nAt Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.\nPosition Summary\nThis role owns identity and access management (Okta and adjacent identity tooling) and Atlassian/Jira/Confluence platform administration as dedicated, full-time disciplines. It exists to create a specialist role who can get ahead of configurations, designing for scale, and closing any identity gaps (entitlement configurations, contractor and non-employee access, and access-automation).\nRole Purpose\nOwn identity and access management as a full-time discipline: SSO, entitlement governance, and access automation.\nOwn Atlassian/Jira/Confluence as dedicated platform administration, including the ITDESK project that every team at Fetch depends on.\nIdentify, propose and implement improvements.\nGet ahead of platform and identity risk through architecture and automation, rather than reacting to incidents after they occur.\nProvide senior technical depth that the current generalist model cannot sustain.\nKey Responsibilities\n1. Identity & Access Management (Okta)\nOwn configuration and administration of Okta SSO, MFA policy, and lifecycle workflows (onboarding, offboarding, role changes).\nOwn entitlement governance: design and run periodic access reviews, identify and remediate stale or excess access, and close gaps that allowed past entitlement misconfigurations.\nOwn contractor and non-employee access governance, including time-bound access, approval workflows, and offboarding enforcement.\nIntegrate and manage third-party application SSO connections; troubleshoot identity-related issues escalated from the team.\nMaintain security compliance for identity systems in partnership with Information Security.\n2. Access Automation & Risk Reduction\nBuild and maintain automated workflows for provisioning, deprovisioning, and access review (e.g., via Okta workflows, or adjacent automation tooling) to reduce manual access administration.\nInvestigate and close automation gaps.\nPartner with Information Security on broader architectural patterns and help remediate patterns in IT-administered systems.\n3. Atlassian Suite Platform Administration\nOwn Jira project configuration, workflows, permission schemes, and automation rules.\nAdminister Confluence spaces, permissions, and documentation standards.\nSupport Bitbucket configuration and access where applicable.\nDesign for scale and plan platform architecture proactively rather than administering reactively.\n4. Platform & Identity Architecture\nEvaluate and recommend new tooling, integrations, or automation that improve identity governance or platform scalability.\nMaintain technical documentation for identity and platform systems sufficient for audit, onboarding, and incident response.\n5. Cross-Functional Partnership\nPartner with Information Security on identity-related risk, audit evidence, and remediation of access-related findings.\nPartner with the Manager of IT Operations on prioritization, escalation, and coordination with the rest of the IT Operations team.\nServe as the technical point of contact for identity and Atlassian platform questions across the company.\n6. Documentation & Continuous Improvement\nMaintain clear, current documentation for identity workflows, access policies, and platform configuration.\nIdentify recurring manual work in identity or platform administration and drive it toward automation or self-service.\nContribute to access request, approval, and audit workflow improvements.\nDecision Rights\nWithin established security and platform standards, this role is authorized to:\nConfigure and modify Okta and Atlassian platform settings within approved change-management practices.\nDesign and implement access automation workflows.\nRecommend and prioritize platform architecture changes.\nFlag and pause changes that present apparent identity or platform risk pending review.\nRequired Qualifications\nAbility to work onsite as needed to provide hands-on IT support to Fetch team members in our Madison, Chicago, Boston, or New York offices.\n5+ years in IT engineering or systems administration with a concentration in identity and access management and/or SaaS platform administration.\nDirect hands-on experience administering Okta in a production environment, including SSO, MFA, and lifecycle automation.\nDirect experience administering Atlassian tools (Jira, Confluence) at an organizational scale, including workflow and permission design.\nWorking knowledge of SAML/SSO concepts and access governance practices.\nFamiliarity with scripting, automation tooling, and API/webhook-based integrations.\nStrong documentation habits and ability to work independently on platform architecture decisions.\nPreferred Qualifications\nExperience remediating identity-related security incidents or entitlement misconfigurations.\nExperience with JumpCloud, Google Workspace admin, or AWS IAM.\nExperience designing access review or automated deprovisioning programs.\nB.S. in Computer Science, Information Systems, or equivalent experience.\nRelevant certifications (Okta Certified Administrator, Atlassian certifications, or equivalent).\nCore Competencies\nDeep technical ownership of high-blast-radius systems\nProactive risk identification and architecture-first thinking\nAutomation-first problem solving\nIndependent judgment and prioritization\nCross-functional partnership with Security and IT leadership\nDocumentation discipline\nAt Fetch, we'll give you the tools to feel healthy, happy and secure through:\nEquity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.\n401(k): Fetch will match your contributions dollar for dollar, up to 4% of your eligible pay.\nBenefits for humans and pets: We offer comprehensive medical, dental, and vision plans for everyone, including your pets.\nContinuing Education: Fetch provides ten thousand per year in education reimbursement.\nEmployee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue, and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.\nPaid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break. (Holidays will vary for Canada-based roles)\nRobust Leave Policies: 14 weeks of fully paid parental leave for all employees, plus 6 additional weeks of paid childbirth recovery leave for birthing parents, and a flexible return-to-work schedule.\nCalvin Care Cash: Employees who are welcoming new family members will also receive a one-time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers, and much more!\nFlexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US for US-based roles. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)\nFetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.\nFetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. 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