{"id":3876082,"url":"https://alion.io/job/fever-it-support-specialist-3","title":"IT Support Specialist","company":{"id":53827,"name":"Fever","domain":"feverup.com","url":"https://alion.io/company/feverup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":235,"ghost_share":0.004,"stale_share":0.383,"repost_share":0.004,"time_to_fill_p50_days":64,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Notion","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false},{"name":"Claude Code","optional":true},{"name":"Copilot","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-11-06T13:36:12Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T10:39:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Hey there!\nWe’re Fever, the world’s leading tech platform for culture and live entertainment.\nOur mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.\nEvery month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. \nOur results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? \nTo achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!\nReady to be part of the experience? \nNow, let’s discuss this role and what you will do to help achieve Fever’s mission.\nWe're looking for a curious, hands-on IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role - you'll be doing a bit of everything, including end-user support, networking, security and system administration (which will provide you with exposure to many systems and technologies)\nAbout the role\nYou'll be responsible for on-site and remote end-user support, administration of our core IT systems (Google Workspace, Notion, Slack, Jira, and more), managing access and devices across a mostly macOS environment, and contributing to internal tooling projects.\nYou will\nManage macOS devices via Kandji MDM - deployments, policies, and our custom OpenVPN setup.\nAct as the gatekeeper for access management - onboarding, offboarding, SSO, and permissions.\nProvide in-person and remote AV support for meeting rooms, all-hands, event spaces and office technology.\nSupport Slack and Jira-based IT requests, triage issues, and resolve them efficiently.\nDocument runbooks, processes, and internal guides clearly and consistently.\nSupport 25 Windows devices via Intune users (alongside our primary macOS environment).\nUse available platforms to automate common requests and reduce toil.\nBe required to work on-call shifts from time to time to provide emergency support (a rota will be agreed in advance).\nAbout You:\nGenuinely passionate about live music and events.\nDetail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox.\nOrganised and dependable, comfortable juggling multiple tasks without dropping quality.\nA self-starter who takes ownership of tasks end-to-end with minimal oversight.\nComfortable adapting as priorities shift, automation scales, and the scope of the role evolves.\nCollaborative by nature.\nYou'll need\nCore IT skills\nSolid macOS software/hardware support.\nExperience with MDM tools (Kandji, Jamf, Intune, or similar).\nIdentity and access management - Google Workspace, SSO and other SaaS platforms.\nMindset\nYou ask \"why does this keep happening?\" before closing a ticket.\nYou're comfortable with ambiguity and can prioritise without hand-holding.\nYou write things down - runbooks, notes, decisions.\nYou want to understand how things work, not just fix symptoms.\nNice to Have\nCuriosity about AI-assisted development tools (Claude Code, Copilot, etc.).\nNetworking fundamentals: VLANs, firewalls, switches, VPN concepts.\nAny Slack bot, webhook, or internal tooling project you've built - even a small one.\nScripts & automation - you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks.\nBenefits & Perks:\nAttractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.\nOpportunity to have a real impact in a high-growth global category leader\n40% discount on all Fever events and experiences\nWork in a location in the heart of London, with possible travel across our markets\nRemote friendly\nCompetitive pension plan\nGympass membership\n28 days of annual leave + bank holidays\nResponsibility from day one and professional and personal growth\nGreat work environment with a fun, international team of talented people to work with!\nThank you for considering joining Fever. We cannot wait to learn more about you!\nIf you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch\nFever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!\nIf you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.\nIf you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice","description_format":"text","description_chars":5134,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Remote friendly"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Event Management"],"lifecycle":[{"event":"open","at":"2026-11-06T16:19:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":64,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/fever-it-support-specialist-3","json_url":"https://alion.io/job/fever-it-support-specialist-3.json","meta":{"generated_at":"2026-11-08T11:47:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25234,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53827},"rest":"https://alion.io/mcp/rest/get_company?id=53827"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffever-it-support-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffever-it-support-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffever-it-support-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fever-it-support-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffever-it-support-specialist-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3876082}},{"tool":"search_jobs","arguments":{"company":"feverup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3876082},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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