{"id":151084,"url":"https://alion.io/job/fever-it-support-specialist","title":"IT Support Specialist","company":{"id":53827,"name":"Fever","domain":"feverup.com","url":"https://alion.io/company/feverup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":303,"ghost_share":0,"stale_share":0.32,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude Code","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Okta","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Copilot","optional":true},{"name":"Datadog","optional":true},{"name":"Docker","optional":true},{"name":"Grafana","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-04-17T12:06:14Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T06:23:12Z","board_verified":true,"closed_at":null,"days_open":185,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":185},"description":"Hey there!\nWe’re Fever, the world’s leading tech platform for culture and live entertainment.\nOur mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.\nEvery month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. \nOur results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? \nTo achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!\nReady to be part of the experience? \nNow, let’s discuss this role and what you will do to help achieve Fever’s mission.\nAbout the Role\nWe're looking for a curious, hands-on IT Support Specialist to join our lean IT team. This isn't a traditional helpdesk role - you will be a part of a 2-person team, meaning you will be doing a bit of everything (which will provide you exposure to many systems and technologies).\nYou'll be responsible for keeping our systems running, managing access and devices across a mostly macOS environment, and contributing to internal tooling projects - including AI-assisted development with tools like Claude Code.\nOne of our previous IT team members progressed into our SRE team. We see this role as a genuine launchpad for ambitious engineers who want to grow into infrastructure, reliability, or platform engineering.\nWhat You'll Do\nManage macOS fleet via Kandji MDM - deployments, policies, and our custom OpenVPN setup\nAct as the gatekeeper for access management - onboarding, offboarding, SSO, and permissions\nSupport Slack and Jira-based IT requests, triage issues, and resolve them efficiently\nCollaborate with our SRE team on infrastructure awareness and escalations\nDocument runbooks, processes, and internal guides clearly and consistently\nOccasionally support Windows (and a couple Linux) users alongside our primary macOS environment\nUse available platforms to automate common requests and reduce toil\nWhat We're Looking For\nCore IT skills\nSolid macOS administration experience - you know the OS, not just the UI\nTerminal comfort - enough to read logs, and not panic\nExperience with MDM tools (Kandji, Jamf, or similar)\nIdentity and access management - Okta, Google Workspace, SSO basics\nMindset\nYou ask \"why does this keep happening?\" before closing a ticket\nYou're comfortable with ambiguity and can prioritise without hand-holding\nYou write things down - runbooks, notes, decisions\nYou want to understand how things work, not just fix symptoms\nNice to Have\nCuriosity about AI-assisted development tools (Claude Code, Copilot, etc.)\nExperience with Docker or containers at a basic level\nNetworking fundamentals: VLANs, firewalls, switches, VPN concepts\nFamiliarity with monitoring and alerting tools (Grafana, Datadog, etc.)\nExposure to AWS or other cloud platforms\nAny Slack bot, webhook, or internal tooling project you've built - even a small one\nScripts & automation - you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks\nWhat We Offer\nA team that treats IT as engineering, not just support\nReal autonomy to build tooling, propose improvements, and own projects\nOpportunity for engineering progression for the right candidate\nA lean, collaborative team where your contributions are visible and valued\nFully remote working\nBenefits & Perks:\nAttractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance\nOpportunity to have a real impact in a high-growth global category leader\n40% discount on all Fever events and experiences\nPrivate health Insurance \n20 days off annually\nWellhub membership\nEnglish Lessons\nResponsibility from day one and professional and personal growth\nGreat work environment with a young, international team of talented people to work with!\nIf you've automated something that used to take 20 minutes, written a script that made your team's life easier, or just find yourself wanting to understand how the network actually works - we'd love to hear from you.\n#LI-fulltime \nThank you for considering joining Fever. We cannot wait to learn more about you!\nIf you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch\nFever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!\nIf you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.\nIf you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice","description_format":"text","description_chars":5336,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Event Management"],"lifecycle":[{"event":"open","at":"2026-04-17T12:06:14Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.451,"p_room":0.28,"age_days":185,"expected_fill_days":63,"reasons":["conf:3","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fever-it-support-specialist","json_url":"https://alion.io/job/fever-it-support-specialist.json","meta":{"generated_at":"2026-10-20T11:03:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12109,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53827},"rest":"https://alion.io/mcp/rest/get_company?id=53827"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffever-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffever-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffever-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fever-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffever-it-support-specialist"}]}