Product Operations Specialist (Backoffice)

Hey there!

We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. 

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? 

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience? 

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

About the Role:

In Fever, we are looking for a person to join the Markeplace Operations Team. The tasks will consist of the following:

• Fever´s Back Offices Management:  creation, configuration, monitoring, and ongoing maintenance of experiences across internal and external ticketing and distribution platforms 
• Operational Monitoring:  daily checks of published experiences to ensure correct setup, performance, and smooth operation.
• Cross-Team Coordination:  daily collaboration with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office plan configuration, coordinate experience launches, and continuously improve internal operational processes.
• API Integrations Maintenance:  oversee the day-to-day performance of external partner API integrations, proactively identify issues, coordinate fixes with technical teams and partners, and ensure seamless operational continuity for live experiences.
• Team Alignment & Reporting:  participate in weekly meetings with relevant internal teams to align priorities, report operational issues, and support continuity of marketplace operations.

About You

• Excellent communication and interpersonal skills:  able to collaborate effectively with multiple internal and external stakeholders on a daily basis.
• Fast learner with strong retention and ability to multitask  in a fast-paced environment.
• Comfortable working under pressure and handling high-demand peaks.
• High level of English and Spanish  (required).
• 2+ years of experience  in similar roles
• Proactive and decisive, with strong problem-solving and quick-reaction skills.
• Strong command of Microsoft Office and ability to quickly learn new tools (SQL, dashboards, internal systems, etc.).

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home-office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• English and Spanish Lessons
• Gympass membership
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here  Fever - Candidate Privacy Notice