{"id":151108,"url":"https://alion.io/job/fever-tech-support-engineer","title":"Tech Support Engineer","company":{"id":53827,"name":"Fever","domain":"feverup.com","url":"https://alion.io/company/feverup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":302,"ghost_share":0,"stale_share":0.318,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"AWS","optional":true},{"name":"Docker","optional":true},{"name":"Elixir","optional":true},{"name":"GitHub","optional":true},{"name":"Go","optional":true},{"name":"JavaScript","optional":true},{"name":"Kubernetes","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2025-03-21T09:45:14Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-18T11:16:55Z","board_verified":true,"closed_at":null,"days_open":576,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":575},"description":"Hey there!\nWe’re Fever, the world’s leading tech platform for culture and live entertainment.\nOur mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.\nEvery month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. \nOur results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? \nTo achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!\nReady to be part of the experience? \nNow, let’s discuss this role and what you will do to help achieve Fever’s mission.\nAbout the role\nBehind our user-friendly apps and global platform is the Engineering team. We are looking for Tech Support Engineers to join our mission. In this role, you will be the bridge between our business operations and engineering, ensuring our systems run smoothly and our users have the best possible experience.\nWhether you are deep-diving into complex SQL queries, investigating production incidents, or analyzing code logic to identify a bug, your work will directly impact millions of fans worldwide.\nYou’ll work in high-scale production environments, participating in incident management and on-call rotations, helping resolve critical issues and improving the reliability and stability of our platform.\nThis role also offers a unique opportunity for internal mobility; we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles.\nWhat would you do at Fever?\nAct as a technical point of contact for incident management, triage, escalation, and resolution.\nParticipate in on-call rotations and support critical production incidents (Sev1/Sev2).\nTroubleshoot complex technical issues across our client-server architecture.\nPerform deep-dive investigations using logs, monitoring tools, and database analysis.\nWrite and optimize complex SQL queries to resolve data-related issues.\nInvestigate APIs, services, and backend flows to identify root causes.\nCollaborate with Product, Engineering, and Operations teams to improve system reliability and operational excellence.\nDocument technical workarounds, incident learnings, and contribute to our internal knowledge base.\nHelp improve monitoring, alerting, and troubleshooting processes.\nAbout you - Must have skills:\nTechnical mindset\nProven experience in technical support, production support, troubleshooting, or similar roles.\nExcellent analytical and problem-solving skills.\nExperience working in production environments with exposure to critical incidents and on-call rotations.\nDatabases\nStrong understanding of PostgreSQL, MySQL, or other relational databases.\nAbility to write complex SQL queries and work with stored procedures.\nAPIs & Systems\nKnowledge of APIs, services, and client-server architecture.\nExperience working with RESTful APIs and JSON.\nSolid understanding of Unix/Linux environments.\nMonitoring & Operations\nFamiliarity with ticketing tools such as Jira or Zendesk.\nExperience using monitoring and logging platforms such as Datadog, Splunk, Grafana, or Kibana.\nUnderstanding of incident management, triage, escalation, and root cause analysis processes.\nCommunication\nProfessional proficiency in English (written and verbal).\nExperience collaborating with cross-functional and international teams.\nNice to have:\nCode Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (experience with Elixir is a significant bonus).\nCloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes.\nMobile: Familiarity with mobile products (Android and iOS) and design life cycles.\nCuriosity: An active GitHub account or open-source contributions.\nAcademic: BSc degree in Computer Science, IT, or a relevant field.\nBenefits & Perks\nAttractive compensation package consisting of a base salary. \nHealth insurance and other benefits, such as Flexible remuneration with a 100% tax exemption through Cobee.\nYou can receive part of your salary in advance through Payflow.\n40% discount on all Fever events and experiences\nWellHub Membership\nEnglish Lessons\nHome office friendly anywhere in Spain\nOpportunity to have a real impact in a high-growth global category leader\nRelocation package for international candidates\nResponsibility from day one and professional and personal growth\nGreat work environment with a young, international team of talented people to work with!\nThank you for considering joining Fever. We cannot wait to learn more about you!\nIf you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch\nFever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!\nIf you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.\nIf you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice","description_format":"text","description_chars":5698,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Ticketing","Event Management"],"lifecycle":[{"event":"open","at":"2025-03-21T09:45:14Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.095,"p_room":0.28,"age_days":574,"expected_fill_days":63,"reasons":["conf:3","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/fever-tech-support-engineer","json_url":"https://alion.io/job/fever-tech-support-engineer.json","meta":{"generated_at":"2026-10-18T13:54:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20632,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53827},"rest":"https://alion.io/mcp/rest/get_company?id=53827"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffever-tech-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffever-tech-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffever-tech-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fever-tech-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffever-tech-support-engineer"}]}