{"id":583244,"url":"https://alion.io/job/fevo-manager-partner-support-remote-based-position-usa","title":"Manager, Partner Support - (REMOTE -BASED POSITION - USA)","company":{"id":179748,"name":"FEVO","domain":"fevo.com","url":"https://alion.io/company/fevo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Monday.com","optional":true},{"name":"Salesforce","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-08-31T15:39:34Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-17T19:45:58Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"THE ROLE:\nAt FEVO, we are dedicated to enhancing client success through comprehensive support and continuous improvement. Our Partner Support Team is crucial in ensuring seamless offer management, technical troubleshooting, and ongoing client engagement. The Partner Support Manager plays a critical role in managing complex client interactions, ensuring timely and accurate support, and driving partner satisfaction through proactive engagement and troubleshooting. This role will tackle advanced technical issues, execute complex offer configurations, and maintain close alignment with the Success, Training, Product, and Tech teams to meet high standards of service.\nThis position reports directly to our Senior Manager, Partner Support. As a team member, you'll collaborate with a community of innovative, high-performing individuals excelling at building deep, mutually beneficial relationships in addition to creating exciting and innovative products.\nThis is a remote-based position in the U.S., with a salary range of $55,000 to $65,000 per year.\nWHAT YOU'LL BRING:\nProven ability to manage and lead teams, with experience mentoring associates and fostering a collaborative, high-performance culture.\n\nDemonstrated experience in team coordination, workload balancing, and leveraging team strengths to ensure efficient case resolution and adherence to SLAs.\n\nProficient in diagnosing and resolving complex technical issues, with a structured approach to identifying solutions for unique and challenging cases.\n\nStrong written and verbal communication skills, with the ability to set client expectations, explain technical resolutions clearly, and keep clients informed on case status.\n\nExcellent time-management skills, with the ability to manage and prioritize multiple escalated cases while meeting SLA requirements.\n\nAbility to identify areas for improvement, recommend optimizations, and support the development of resources that streamline support workflows.\n\nWillingness to collaborate with the Partner Support Associates, Implementation, Customer Support, and Tech teams to deliver high-quality, client-centered support.\n\nQualifications:\nProven ability to contribute to foster a collaborative, high-performance culture.\n\nDemonstrated experience in team coordination, workload balancing, and leveraging team strengths to ensure efficient case resolution and adherence to SLAs.\n\nProficient in diagnosing and resolving complex technical issues, with a structured approach to identifying solutions for unique and challenging cases.\n\nStrong written and verbal communication skills, with the ability to set client expectations, explain technical resolutions clearly, and keep clients informed on case status.\n\nExcellent time-management skills, with the ability to manage and prioritize multiple escalated cases while meeting SLA requirements.\n\nAbility to identify areas for improvement, recommend optimizations, and support the development of resources that streamline support workflows.\n\nWillingness to collaborate cross-functionally to deliver high-quality, client-centered support.\n\nTech Stack:\nSalesforce CRM + Service\n\nTicket Management - JIRA, Monday.com\n\nSlack\n\nG-Suite\n\nWHAT YOU'LL DO:\nKEY RESPONSIBILITIES\nClient Management and Operational Execution:\nLead, mentor, and train Partner Support associates, fostering collaboration and ensuring SLA adherence.\n\nPromptly address the day-to-day needs of client accounts and deliver tailored platform recommendations.\n\nAdvanced Case Handling and Escalation Management:\nPrioritize and resolve escalated cases, ensuring adherence to SLA guidelines and maintaining client satisfaction.\n\nCollaborate with Product and Technical teams for cases requiring specialized expertise or technical intervention.\n\nDocument escalation actions and resolutions to support knowledge sharing and process improvement.\n\nTechnical Troubleshooting and Issue Resolution:\nDiagnose and resolve complex technical issues, including configuration errors and platform discrepancies.\n\nProvide advanced guidance on platform features, addressing detailed \"how-to\" inquiries with step-by-step support.\n\nOffer Management and Execution Support:\nOversee and execute intricate offer configurations, ensuring accuracy across front-end and back-end systems.\n\nConduct thorough testing and validation of offers to confirm alignment with client goals and functionality.\n\nProvide insights and best practices to optimize offer setups and improve client outcomes.\n\nFeedback Integration and Resource Optimization:\nCollaborate with Product & Training teams to refine workflows, update knowledge base content, and enhance training resources.\n\nOther Duties:\nPerform other duties and responsibilities, as may be assigned.\n\nWHAT YOU'LL GET:\nCompetitive base salary\n\nRemote-based position within the U.S.\nComprehensive benefits package including health, dental and vision insurance, and supplemental benefits options\n\n401(k) retirement plan\n\nFlexible Paid Time Off\nOpportunities for professional growth and development within an innovative and forward-thinking organization\n\nCalifornia Privacy Notice: Personnel and Job Applicants\nCalifornia Privacy Notice: Personnel and Job Applicants\nIntroduction\n\nFEVO, Inc. (\"Company\", \"we\" or \"us\") has issued this California Privacy Notice (this \"Notice\") to describe how we handle Personal Information that we collect and process about our Personnels and job applicants who are residents of California (collectively referred to as \"you\") applying for a job at or working for Company in the United States. The term \"Personnel\" includes employees and independent contractors, including contingent workers, temporary workers, and interns. This categorization is for convenience and does not demonstrate or establish any particular employee, contractor or other status.\nWe respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with applicable law. This Notice sets out the Personal Information that we collect and process about you, the purposes of the processing and the rights that you have in connection with it. The California Consumer Privacy Act of 2018, including the California Privacy Rights Act of 2020 and any regulations promulgated thereunder (“CCPA”), provides California residents with specific rights regarding their Information. This Notice, which applies only to California residents, describes your rights under the CCPA, explains how you may exercise your rights, and provides an overview on the types of Personal Information we collect.\nPlease take the time to read and understand this Notice, which should be read in conjunction with our other corporate policies and procedures. When appropriate we will provide a “just in time” notice or notice at collection to cover any additional processing activities not mentioned in this document.\nIf you have any comments or questions about this Notice, please contact us at the contact details in Section 11 below.\nTypes of Personal Information We Collect\n\nThe CCPA defines “Personal Information” as information that identifies, relates to, describes, references, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Data that has been de-identified, anonymized, or aggregated, or that otherwise cannot reasonably be related back to a specific person, is not considered Personal Information.\nIn the course of your employment or engagement with Company, or when making an application for employment or engagement with Company, we may process Personal Information about you and your dependents, beneficiaries and other individuals whose Personal Information has been provided to us.\nThe types of Personal Information we may process include, but are not limited to:\nIdentification data - such as your name, gender, photograph, date of birth, employee IDs.\n\nContact details - such as home and business address, telephone/email addresses, emergency contact details.\n\nEmployment details - such as job title/position, office location, employment contract, performance and disciplinary records, grievance procedures, sickness/time-off records.\n\nBackground information - such as academic/professional qualifications, education, CV/résumé, criminal records data (for vetting purposes, where permissible and in accordance with applicable law).\n\nGovernment identifiers - such as government issued ID/passport, immigration/visa status, or social security numbers.\n\nInformation on your spouse/partner and/or dependents - such as your marital status, identification and contact data about them and information relevant to any Company benefits extended to such people.\n\nFinancial information - such as bank details, tax information, withholdings, salary, benefits, expenses, company allowances, stock and equity grants.\n\nIT information - information required to provide access to company IT systems and networks (and information collected by / through those systems) such as IP addresses, log files and login information.\n\nWe may also process Sensitive Personal Information relating to you (and your spouse/partner and/or dependents). The CCPA’s definition of Sensitive Personal information includes social security, driver’s license, state ID, or passport number; racial or ethnic origin; union membership; biometric information; and personal information concerning health, sex life, or sexual orientation (\"Sensitive Personal Information\"). We do not sell Sensitive Personal Information collected under this Notice.\nWe may need to collect, or request on a voluntary disclosure basis (or involuntarily, if required by applicable law), some Sensitive Personal Information for legitimate employment-related purposes: for example, information about your racial/ethnic origin and gender for equal employment opportunity reporting purposes (in accordance with applicable law); or information about your physical or mental condition to provide work-related accommodations, health and insurance benefits to you and your dependents, or to manage absences from work.\nSources of Personal Information\n\nGenerally, you will have provided the information we hold about you, but there may be situations where we collect Personal Information or Sensitive Personal Information from other sources. For example, we may collect the following:\nCertain background and other information from recruitment agencies, academic institutions, referees, background checking agencies and other third parties during your recruitment and/or employment/engagement.\n\nCertain information on your performance, conduct or other information relevant to formal internal procedures (e.g., disciplinary or whistleblowing procedures), from clients or other organizations with whom you work.\n\nInformation on your training and development from external training partners and information about your experience and impressions of Company through external survey providers.\n\nInformation about your health, including your fitness to carry out work and/or any accommodations or adjustments to be considered from a health care provider (as permitted by applicable law).\n\nInformation on accidents or incidents from Company’s insurance brokers, insurers and their appointed agents, where they are involved.\n\nInformation on tax payable from tax authorities and Company’s appointed payroll agents and tax/financial advisers.\n\nInformation collected through Company’s IT systems and other devices.\n\nInformation about your entitlement to participate in, or receive payments or benefits under, any insurance or pension plan or program provided by Company, from the relevant benefit provider or its appointed agent.\n\nInformation from publicly available sources (e.g. news sources and/or from social media platforms) in connection with any investigation or formal procedure concerning the same (for instance, for the investigation of an allegation that a Personnel has breached our rules on social media use...","description_format":"text","description_chars":29406,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Ticketing"],"lifecycle":[{"event":"open","at":"2026-09-10T00:28:42Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.49,"p_room":0.55,"age_days":46,"expected_fill_days":38,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/fevo-manager-partner-support-remote-based-position-usa","json_url":"https://alion.io/job/fevo-manager-partner-support-remote-based-position-usa.json","meta":{"generated_at":"2026-10-17T21:45:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6497,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179748},"rest":"https://alion.io/mcp/rest/get_company?id=179748"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffevo-manager-partner-support-remote-based-position-usa"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffevo-manager-partner-support-remote-based-position-usa"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffevo-manager-partner-support-remote-based-position-usa"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fevo-manager-partner-support-remote-based-position-usa\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffevo-manager-partner-support-remote-based-position-usa"}]}