{"id":2618126,"url":"https://alion.io/job/fhfurr-operations-manager","title":"Operations Manager","company":{"id":4421891,"name":"F.H. Furr","domain":"fhfurr.com","url":"https://alion.io/company/fhfurr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manassas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":167000,"period":"year","method":"role_country_seniority_unknown","sample_n":11353},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T12:41:48Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T07:47:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nOperations Manager\nPosition Summary\nF.H. Furr is seeking an experienced Operations Manager to lead and develop a high-performing customer operations team at our headquarters in Manassas, VA. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment opportunities, and improving operational performance across our Plumbing, HVAC, and Electrical businesses. As a high-impact, high-visibility position, this role partners closely with Sales, Marketing, Field Operations, General Managers, Directors, and other senior leaders to deliver business growth, operational excellence, and a seamless customer experience.\nKey Responsibilities\nDrive performance in customer experience, appointment conversion, quality, and productivity.\nLeverage AI, automation, and operational technologies to improve customer experience, booking performance, workforce effectiveness, quality assurance, dispatch optimization, and overall service operations.\nMonitor workforce performance, staffing levels, and operational metrics.\nAnalyze reporting and identify opportunities for continuous improvement.\nSupport onboarding, training, employee development, and performance management.\nProcess payroll, maintain documentation, and ensure policy compliance.\nWhat We're Looking For\nExperience leading AI and automation initiatives in customer service or contact center environments, including the ability to assess opportunities, measure business impact, balance automation with customer experience, and drive adoption across teams.\nPrevious management experience.\nExperience managing KPIs, customer experience metrics, and operational performance.\nAbility to analyze data and drive continuous improvement.\nAbility to thrive in a fast-paced service environment.\nJoin a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the continued growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.\nF.H. Furr may conduct a pre-employment background check and drug test, subject to applicable law.\nPosted Min Pay Rate\nUSD $70,000.00/Yr.Posted Max Pay Rate\nUSD $100,000.00/Yr.","description_format":"text","description_chars":2171,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T12:41:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:2","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fhfurr-operations-manager","json_url":"https://alion.io/job/fhfurr-operations-manager.json","meta":{"generated_at":"2026-10-16T10:25:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8784,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421891},"rest":"https://alion.io/mcp/rest/get_company?id=4421891"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffhfurr-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffhfurr-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffhfurr-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fhfurr-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffhfurr-operations-manager"}]}