{"id":3303627,"url":"https://alion.io/job/fhi-360-dtt-officer","title":"DTT Officer","company":{"id":1852425,"name":"FHI 360","domain":"fhi360.org","url":"https://alion.io/company/fhi360","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Leadership","role_family":"Leadership","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santo Domingo, Dominican Republic"],"countries":["DO"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":800000,"max":1000000,"currency":"DOP","period":"month","gross":null,"usd_annual":199584},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T02:14:59Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"JOB SUMMARY\nThe Digital Transformation and Technology (DTT) Officer provides advanced technical support and serves as a senior technical resource within a country or field office. The role provides first- and second-line support for complex issues involving end-user devices, software, servers, network connectivity, remote access, and enterprise technology systems. Works independently with considerable judgment and initiative to resolve technical issues, determine appropriate methods for new or unfamiliar assignments, and recommend solutions. Serves as a technical escalation point for DTT Associates, and Assistants and may provide informal team leadership, technical guidance, and mentoring. Works closely with the DTT Manager and regional or global technology teams to coordinate support, system upgrades, projects, and reliable and secure technology services.\nRESPONSIBILITIES / DUTIES\nComplexity & Problem Solving\nWorks on technical assignments requiring considerable judgment and initiative. Evaluates complex incidents, understands the implications of technical issues, selects appropriate troubleshooting methods, and recommends solutions within established DTT standards and practices.\nProvides first- and second-line technical support for complex incidents involving hardware, software, applications, network connectivity, enterprise systems, and infrastructure.\nServes as a technical escalation point for issues that cannot be resolved by DTT Associates, or Assistants.\nTroubleshoots and resolves complex system, network, infrastructure, access, and end-user technology issues.\nCoordinates the resolution of critical incidents affecting country or field office operations.\nIdentifies recurring incidents, evaluates contributing factors, and recommends preventive or corrective solutions.\nSupports installation, configuration, and maintenance of servers, network devices, end-user computing environments, and related infrastructure.\nSupports system upgrades, patching, maintenance, and configuration activities.\nEnsures routine backups of servers, user files, and shared network resources are completed according to established requirements.\nMonitors system performance, reliability, and availability and recommends actions to address identified concerns.\nDetermines appropriate technical methods and procedures for new or unfamiliar assignments within established standards.\nSupports implementation of technology projects, system deployments, and organizational DTT initiatives.\nDiscretion & Impact\nWorks independently on established and new assignments and exercises considerable judgment in determining appropriate methods and solutions. Understands the operational implications of technical\ndecisions and recommends actions based on available information, technical standards, and organizational requirements.\nTakes ownership of escalated incidents and coordinates activities needed to achieve timely resolution.\nDetermines appropriate troubleshooting approaches and technical resources needed to address complex issues.\nRecommends improvements to technical support practices, system reliability, service delivery, and operational efficiency.\nApplies organizational IT policies, security standards, change control requirements, and configuration management processes.\nSupports security incident response, endpoint protection, system updates, and risk mitigation activities.\nEscalates issues requiring broader authority, significant system changes, or specialized expertise to the DTT Manager or appropriate regional or global technical team.\nErrors or delays may significantly affect technology availability, end-user productivity, office operations, service delivery, or the work of other team members.\nCollaboration & Interaction\nWorks extensively with end users, DTT colleagues, the DTT Manager, vendors, service providers, and regional or global technology teams to resolve technical issues and support effective technology operations.\nCommunicates complex technical information clearly to both technical and non-technical users.\nCoordinates with DTT Global Support, Technology Experience, Infrastructure, and other technical teams to resolve incidents and implement solutions.\nWorks with vendors and service providers to resolve technical issues and support technology services.\nProvides technical guidance, coaching, and knowledge sharing to less experienced DTT staff.\nSupports staff training and technical skills development.\nPromotes established technical standards, operational best practices, and knowledge sharing across the team.\nCoordinates technical activities related to projects, upgrades, system deployments, and critical incidents.\nCommunicates effectively and tactfully with staff at all levels and individuals from diverse cultures.\nMay use judgment and influence to build cooperation and coordinate technical activities across multiple teams or stakeholders.\nManagement & Supervision\nThis is an individual contributor role and does not have direct people management responsibility. The role may serve as an informal technical team leader and provide guidance to DTT Associates, Assistants, and other less experienced staff.\nProvides technical guidance and coaching to junior DTT staff.\nAssists the DTT Manager in coordinating daily technical support activities\nMay coordinate work activities during incidents, projects, upgrades, deployments, or other technical assignments.\nHelps prioritize technical activities and directs colleagues to appropriate resources when supporting issue resolution.\nSupports staff training, knowledge sharing, and development of technical capabilities.\nTracks escalated incidents and ensures accurate service records and documentation are maintained.\nCoordinates with vendors and service providers to support technical issue resolution.\nSupports procurement and installation of IT equipment.\nSupports change control, configuration management, and other established operational processes.\nEmbraces other duties as assigned, contributing to the team’s multifaceted and evolving responsibilities.\nQUALIFICATIONS\nKnowledge & Skills\nStrong understanding of Information Technology industry practices and technical support operations.\nSolid knowledge and experience with incident management and IT operations services, tools, and systems.\nProficiency with Microsoft Office Suite, Windows 11, Microsoft 365, Exchange Server, Exchange Online, Active Directory, Microsoft Entra ID, Azure, and Microsoft Intune. \nSolid knowledge of Microsoft Defender for Endpoint and endpoint protection practices.\nWorking knowledge of Windows Server, Active Directory Federation Services (ADFS), and Windows Server Update Services (WSUS).\nWorking knowledge of Cisco Meraki routers and switches, Ethernet, TCP/IP, DNS, and DHCP.\nKnowledge of PABX, VoIP, voicemail, Teams, Zoom, and other telecommunications technologies.\nAbility to troubleshoot and resolve complex hardware, software, network, infrastructure, and enterprise technology issues.\nAbility to evaluate technical problems, understand operational implications, and recommend appropriate solutions.\nAbility to determine methods and procedures for new or unfamiliar assignments within established standards.\nAbility to coordinate escalated incidents and technical activities involving multiple stakeholders.\nAbility to interpret and communicate complex technical information clearly to technical and non-technical audiences.\nStrong oral and written communication skills.\nAbility to provide technical guidance, coaching, and support to less experienced staff.\nAbility to organize and prioritize multiple assignments, incidents, and technical activities.\nAbility to work independently with considerable judgment and initiative.\nAbility to communicate effectively and tactfully with staff at all levels and individuals from diverse cultures.\nAbility to read, write, and speak fluent English.\n\nMinimum Qualifications\nBachelor’s Degree or its International Equivalent in Information Technology, Computer Science, Computer Engineering, or a related field.\nTypically requires 2-4 years of related experience in end-user technical support, systems administration, network support, infrastructure support, incident management, or related information technology operations.\nEquivalent combination of relevant education and experience.\nTRAVEL\nLess than 20%.\nTECHNOLOGY\nComputer/Laptop, Windows 11, Windows Server, Microsoft Office 365, Microsoft Office applications, Exchange Server/Exchange Online, Active Directory, Microsoft Entra ID, Azure, Microsoft Intune, Microsoft Defender for Endpoint, ADFS, WSUS, Cisco Meraki routers/switches, Ethernet, TCP/IP, DNS, DHCP, PABX, VoIP, SharePoint, Teams, Zoom, cell phone/mobile technology, computer peripherals, and standard office equipment.\nThe expected hiring salary range for this role is DOP 800,000 - 1,000,000 for annual basic salary. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, market pay, and budget. For internal candidates, salary placement will also follow FHI 360’s current promotional increase guidelines.\nThis job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.\nFHI 360 is an equal opportunity employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.\nOur values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.\nFHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.\nFHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please .\nFHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself.\nPlease click here to continue searching FHI 360's Career Portal.","description_format":"text","description_chars":11813,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-27T00:26:06Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.879,"p_room":0.9,"age_days":4,"expected_fill_days":12,"reasons":["conf:3","velocity","win:mid","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":199584,"is_top_pay":false},"html_url":"https://alion.io/job/fhi-360-dtt-officer","json_url":"https://alion.io/job/fhi-360-dtt-officer.json","meta":{"generated_at":"2026-10-30T07:22:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10358,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1852425},"rest":"https://alion.io/mcp/rest/get_company?id=1852425"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffhi-360-dtt-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffhi-360-dtt-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffhi-360-dtt-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fhi-360-dtt-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffhi-360-dtt-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3303627}},{"tool":"search_jobs","arguments":{"company":"fhi360.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3303627},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}