{"id":2402269,"url":"https://alion.io/job/fhn-financial-customer-experience-supervisor","title":"Customer Experience Supervisor","company":{"id":2552690,"name":"FHN Financial","domain":"fhnfinancial.com","url":"https://alion.io/company/fhnfinancial","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":155000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":687},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T02:46:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-15T09:59:57Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Location: On site at location listed in job posting.\nWork Hours: During work week hours are 11am-8pm with Saturday shift of 8am-5pm\n**Day off is Sunday and another day off during the middle of the week.\nAt First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.\nSUMMARY\nThe Performance Manager’s primary focus is coaching, development and performance of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports and is responsible for the team's adherence to corporate attendance and employment policies. A high degree of autonomy and business acumen is required.\nResponsible for the overall coordination and management of a segment of the company's bank activities or one or more of the bank’s product lines.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nCoaches and supports team with a goal of continuous growth and skill improvement\nInspires exceptional performance by managing at an individual level and leading by example\nProvides continuous feedback to team members for their progress and progression plan for their role\nSUPERVISORY RESPONSIBILITIES\nDirectly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:\nBachelor's (4-year college) degree and 2-4 years of experience or equivalent combination of education and experience\n5-10 years of experience or an equivalent combination of education and experience","description_format":"text","description_chars":2482,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":15,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-12T23:51:15Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.873,"p_room":0.9,"age_days":14,"expected_fill_days":38,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/fhn-financial-customer-experience-supervisor","json_url":"https://alion.io/job/fhn-financial-customer-experience-supervisor.json","meta":{"generated_at":"2026-10-15T11:47:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18160,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2552690},"rest":"https://alion.io/mcp/rest/get_company?id=2552690"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffhn-financial-customer-experience-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffhn-financial-customer-experience-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffhn-financial-customer-experience-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fhn-financial-customer-experience-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffhn-financial-customer-experience-supervisor"}]}