{"id":3850898,"url":"https://alion.io/job/fiberfirst-automation-and-ai-enablement-engineer","title":"Automation and AI Enablement Engineer","company":{"id":674623,"name":"FiberFirst","domain":"fiberfirst.com","url":"https://alion.io/company/fiberfirst","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Southlake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Computer Use","optional":false},{"name":"Databricks","optional":false},{"name":"Git","optional":false},{"name":"Machine Learning","optional":false},{"name":"PostGIS","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Structured Outputs","optional":false}],"status":"live","first_seen_at":"2026-11-05T23:27:14Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T02:33:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary:\nThe role owns existing production automations covering ticket intake and response, network self-service and conversational flows, and builds new ones, including AI-assisted workflows where they measurably outperform the alternative. This is a hands-on engineering role for someone who writes production code, integrates systems that were never designed to talk to each other, and instruments what they build so its performance is a measured fact rather than an impression. The role suits an engineer with sound judgment about when to automate, when to apply a model, and when to leave a working system alone.\nLocation:\nThe role will be based on-site at the office in Southlake, TX.\nEmployment Classification:\nExempt: Regular, Full-time\nSupervisory Responsibilities:\n\nDuties / Responsibilities: \nBuild, operate, and improve production automations that process high-volume operational workflows end to end: intake, business rules, system of record updates, and outbound response.\nTake ownership of existing production automation, including established systems currently maintained by others, and bring them to a documented, monitored, and independently supportable standard.\nDesign and build integrations across enterprise systems using REST APIs, webhooks, and direct database access, including systems with incomplete or inconsistent documentation.\nBuild AI-assisted workflows such as retrieval, classification, summarization, and conversational automation, and define how each is evaluated before it reaches production.\nInstrument everything that ships: define success and failure explicitly, measure how often each occurs, and make the result visible without being asked.\nExtend and maintain conversational automation flows across voice and digital channels, and expand the set of customer issues resolved without an agent.\nAdd reliability, alerting, and recovery to automated systems so failures are detected and surfaced rather than discovered later.\nWork with spatial and operational data in PostgreSQL/PostGIS and the enterprise analytics platform to support automated decisions.\nWrite and maintain documentation, runbooks, and tests so that no automated process depends on a single person’s knowledge.\nAdminister the Databricks platform alongside the current owner: workspace and compute configuration, Unity Catalog governance and access grants, job scheduling, and cost monitoring. Build enough depth that platform administration is not dependent on a single person.\nPartner with Customer Experience, Network Operations, and Engineering to identify high-volume manual work, quantify the opportunity, and deliver the automation.\nApply sound judgment about where automation and AI belong, and say plainly when a proposed solution is not worth building.\nPerform other duties as assigned.\n\nEducation and / or Experience:\nBachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field, or equivalent demonstrated experience.\nThree or more years writing and maintaining production code, with automation, integration, or data engineering as a primary focus.\nTwo or more years of AI enablement experience.\nDemonstrated experience owning a system in production, including responsibility for its failures.\nHands-on experience building with large language models or applied machine learning in a production or near-production setting, including how the output was evaluated.\nExperience integrating third-party or vendor platforms via API required; experience with telecom, field service, CRM, or contact center platforms preferred.\nRequired Skills / Abilities: \nStrong proficiency in Python, including scheduled and long-running processes, error handling, and logging.\nStrong SQL, and comfort working directly in a relational database; PostgreSQL and spatial data (PostGIS) preferred.\nPractical command of REST APIs, authentication patterns, webhooks, and event-driven integration.\nExperience with large language model tooling: prompting, retrieval-augmented generation, structured output, and evaluation.\nAbility to define and measure whether an automated or AI-driven workflow is actually working, and to detect a confidently incorrect result.\nVersion control (Git) and a disciplined approach to change: review, testing, and deployment.\nOperational instinct for monitoring, alerting, idempotency, and safe recovery from failure.\nClear written communication, including the ability to explain a technical tradeoff to a non-technical stakeholder.\nSound judgment about scope, including the ability to recognize when a working system does not need to be rebuilt.\nWorking knowledge of data platform administration: access grants and catalog governance, compute sizing and cost control, and job orchestration.\nAbility to work independently across multiple systems and priorities without close supervision.\nPhysical Requirements:\nDefinitions:\nContinuously: 6-8 hours in an 8-hour day or 60 times per hour\nFrequently: 3-6 hours in an 8-hour day or up to 12-60 times per hour\nOccasionally: up to 3 hours in an 8-hour day or 1-12 times per hour\nNever: No physical requirement\nIn a typical work day, the employee will be required to:\nSit: Continuously\nStand: Occasionally\nWalk: Occasionally\nKeyboarding: Continuously\nFine manipulation: Continuously\nLift: Will require capability to lift up to 10 pounds.\nCarry: Will require capability to carry up to 10 pounds.\nTravel: Ability to travel approximately 20% of the time.\nWork Environment: The work environment is primarily office-based. The role requires prolonged periods of computer use and concentration.\nWhat’s in it for you: \nWe truly value our employees and put their well-being first! Here we provide the following:\nMedical and Dental Plan\nVision Plan\nPTO\n401(K) with company match\nCollegial environment of talented professionals\nGrowing and well-funded company\nAbout Us: FiberFirst, a leading fiber internet service provider, is driving the digital revolution with hyper-local connectivity solutions. Headquartered in Texas, it has rapidly expanded its 100% fiber optic networks to multiple states, bringing next-generation multi-gigabit internet connections. Beyond delivering unparalleled speed and reliability to homes and businesses, they are committed to actively supporting the communities they serve. FiberFirst’s locally based support teams prioritize community engagement by actively participating in local events, partnering with community organizations, and fostering meaningful relationships with residents and businesses alike.\nFiberFirst is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. FiberFirst does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.\nFederal Applicant Notices: Applicants may review the federal notices regarding FMLA, the Employee Polygraph Protection Act, and Know Your Rights by clicking links below:\nFederal Applicant Info - English\nFederal Applicant Info - Spanish","description_format":"text","description_chars":7032,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-11-06T03:09:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":45,"reasons":["conf:3","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/fiberfirst-automation-and-ai-enablement-engineer","json_url":"https://alion.io/job/fiberfirst-automation-and-ai-enablement-engineer.json","meta":{"generated_at":"2026-11-09T02:54:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":530,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674623},"rest":"https://alion.io/mcp/rest/get_company?id=674623"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffiberfirst-automation-and-ai-enablement-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffiberfirst-automation-and-ai-enablement-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffiberfirst-automation-and-ai-enablement-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fiberfirst-automation-and-ai-enablement-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffiberfirst-automation-and-ai-enablement-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3850898}},{"tool":"search_jobs","arguments":{"company":"fiberfirst.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3850898},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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