{"id":1687479,"url":"https://alion.io/job/fiberlight-noc-engineer-i","title":"NOC Engineer I","company":{"id":2237780,"name":"FiberLight","domain":"fiberlight.com","url":"https://alion.io/company/fiberlight-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Allen, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":68},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false}],"status":"live","first_seen_at":"2026-09-24T15:51:02Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-03T02:02:21Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Description\n*Must be located in the Dallas-Fort Worth area. This position is on-site*\nAs a NOC Engineer I, you’ll be on the front line of ensuring network performance, stability, and reliability for our customers. You’ll monitor real-time network activity, troubleshoot issues, and provide exceptional support that keeps our services running seamlessly. This role is perfect for someone with a solid foundation in networking, strong analytical instincts, and excellent communication skills. You’ll play a key part in diagnosing problems, driving timely resolutions, and escalating incidents to the right teams when needed.\nWhat You’ll Do\nMonitor network performance and alarms in real time, processing alerts swiftly and accurately following established procedures.\nCreate, manage, and update trouble tickets while responding promptly to calls, emails, and system notifications.\nPerform Tier I diagnostics to identify, validate, and triage issues; escalate incidents to engineering teams, carriers, or field technicians as required.\nCoordinate dispatch of field technicians and/or replacement parts based on troubleshooting outcomes.\nCommunicate clearly and professionally with customers, providing updates, guidance, and escalation details.\nShare technical feedback with Engineering teams to support continuous improvement across products, processes, and design.\nMaintain compliance with network standards, documentation, and operational procedures defined by Architecture & Engineering.\nManage competing priorities and operate effectively in a fast-paced, high-pressure environment, including interactions with challenging customer situations.\nSupport evolving needs as responsibilities may shift with business priorities.\nRequirements\nEducation & Experience\nHigh school diploma or equivalent required.\nMinimum 1 year of NOC or transport network operations experience.\nEducation in Telecommunications or related fields preferred.\nA combination of education and experience is acceptable.\nPreferred certifications: CCNA/CCNP, CE-A/CE-P, CECP, JNCIA/JNCIP.\nTechnical Skills\nExperience with optical and routing equipment (Fujitsu Flashwave, Ciena, MRV OptiSwitch, Juniper MX/EX, Force 10).\nStrong understanding of the OSI Model, Ethernet, routed networks, and linear/ring topologies.\nFamiliarity with protocols such as MPLS, IS-IS, BGP, and OSPF.\nAbility to quickly isolate, diagnose, and escalate network issues.\nProfessional & Interpersonal Skills\nStrong verbal and written communication.\nSolid troubleshooting and analytical skills.\nAbility to identify issues, assess risks, and recommend solutions.\nDetail-oriented with strong organizational and time-management abilities.\nAble to work independently and collaboratively.\nFlexibility for shift work and on-call rotation.\nPhysical Requirements\nMust be able to sit, stand, walk, stoop, kneel, and reach.\nMust be able to speak, write, read, and understand English.\nMust have visual acuity.\nMust be able to lift 0-25 pounds.","description_format":"text","description_chars":2971,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All 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