{"id":3498399,"url":"https://alion.io/job/fico-ai-operations-analyst","title":"AI Operations Analyst","company":{"id":16684,"name":"FICO","domain":"fico.com","url":"https://alion.io/company/fico","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":16,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"LLM","optional":false},{"name":"Python","optional":false},{"name":"Scrum","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T18:19:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!\nThe Opportunity\n\nAs myFICO expands its AI-powered product features, the Scores B2C team is hiring an AI Operations Analyst to review how our AI features talk to consumers about their credit, identify wrong or unsafe answers, and turn those findings into a better product.\nWhat You’ll Contribute\nReview a risk-weighted sample of AI chat conversations and Personalized Credit Insights summaries, and flag inaccurate, unsupported, off-topic, or unsafe responses.\nCategorize member feedback, guardrail blocks, and escalations into a failure-mode taxonomy, and track how it changes over time.\nOwn the golden regression dataset by adding labeled examples from real production misses, keeping labels consistent, and documenting the rubric behind them.\nLabel data to help measure and improve automated evaluators, including double-labeling a share of items to measure reviewer agreement.\nPublish a weekly quality report covering intent coverage, resolution and containment, refusal and guardrail rates, safety flags, top failure modes, and recommended fixes.\nEscalate flagged content to Legal, Compliance, and Trust & Safety with clear severity ratings, and follow each item through to resolution.\nUse SQL and dashboards to understand what members ask, where the experience falls short, and where quality is drifting.\nPartner with Product, the Applied AI Engineer, and QA engineers on review tooling, rubrics, and sampling methods, and verify fixes after each release.\nWhat We’re Seeking\nBachelor's degree in a related field, or equivalent experience, and demonstrated experience in a quality, analytical, or operations role reviewing customer conversations, such as CX or QA, support operations, compliance QA, or conversation design.\nStrong SQL skills and comfort building and reading dashboards in a BI tool such as Tableau.\nSound judgment and close attention to detail, with the ability to apply a written rubric consistently and explain your decisions.\nStrong written communication, including clear failure descriptions and concise summaries for leadership.\nComfort working with sensitive consumer data in a regulated environment, and the discretion that requires.\nExperience working in Agile/Scrum teams.\nExperience in consumer finance, credit, banking, fintech, or other regulated environments (FCRA, ECOA, UDAAP), knowledge of credit reports and FICO Scores, and experience with conversational AI or LLM-based products, data labeling, rubric design, inter-rater agreement, failure-mode taxonomies, basic Python and Jupyter, or Legal and Compliance escalation processes is a plus.\nOur Offer to You\nAn inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.\nThe opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.\nHighly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.\nAn engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.\nThe targeted base pay range for this role is: $105,000 to $165,000 with this range reflecting differences in candidate knowledge, skills and experience.\nWhy Make a Move to FICO?\nAt FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.\nFICO makes a real difference in the way businesses operate worldwide:\nCredit Scoring - FICO® Scores are used by 90 of the top 100 US lenders.\nFraud Detection and Security - 4 billion payment cards globally are protected by FICO fraud systems.\nLending - 3/4 of US mortgages are approved using the FICO Score.\nGlobal trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!\nLearn more about how you can fulfil your potential at www.fico.com/Careers\nFICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.\nInformation submitted with your application is subject to theFICO Privacy policy at https://www.fico.com/en/privacy-policy","description_format":"text","description_chars":5905,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-10-30T02:38:18Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":38,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":165000,"is_top_pay":true},"html_url":"https://alion.io/job/fico-ai-operations-analyst","json_url":"https://alion.io/job/fico-ai-operations-analyst.json","meta":{"generated_at":"2026-11-01T03:45:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5851,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16684},"rest":"https://alion.io/mcp/rest/get_company?id=16684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffico-ai-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffico-ai-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffico-ai-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fico-ai-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffico-ai-operations-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3498399}},{"tool":"search_jobs","arguments":{"company":"fico.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3498399},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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