{"id":3553028,"url":"https://alion.io/job/fico-corporate-it-operations-specialist","title":"Corporate IT Operations-Specialist","company":{"id":16684,"name":"FICO","domain":"fico.com","url":"https://alion.io/company/fico","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":16,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Machine Learning","optional":false},{"name":"Outlook","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T23:30:51Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T06:30:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!\nThe Opportunity\nAs an IT Support Specialist, you will join a team of Engineers who are motivated to deliver best in class technical service within a fast paced and complex environment. As a member of this World class team you will support for technical issues affecting FICO employees and infrastructure”\nWhat You’ll Contribute\nDiagnose, prioritize, troubleshoot and resolve incidents and incidents reported by the users via telephone, chat, email or walk-ins.\nIdentify and escalate tickets requiring urgent attention and action.\nLog all contacts and document all the activities and results accurately and completely in the incident management tool.\nDealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard software and Antivirus.\nWhat We’re Seeking\nExperience in Mac and Windows Operating System, SCCM, VPN, RSA & Active Directory.\nAwareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.\nProven communications skills (verbal and written).\nKnowledge on MSDN accounts, WebEx account & Software Assignment.\nKnowledge on ITIL Framework and Terminologies.\nDemonstrated problem solving capabilities.\nRoute/Assign tickets to the appropriate support group, if necessary.\nAdhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.\nKnowledge on Software Center Configuration Manager, Software center & RSA.\nOpen to working in a 24x7 environment with rotating shifts and rotating weeks off.\nOur Offer to You\nAn inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.\nThe opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.\nHighly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.\nAn engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.\nWhy Make a Move to FICO?\nAt FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.\nFICO makes a real difference in the way businesses operate worldwide:\nCredit Scoring - FICO® Scores are used by 90 of the top 100 US lenders.\nFraud Detection and Security - 4 billion payment cards globally are protected by FICO fraud systems.\nLending - 3/4 of US mortgages are approved using the FICO Score.\nGlobal trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!\nLearn more about how you can fulfil your potential at www.fico.com/Careers\nFICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.\nInformation submitted with your application is subject to theFICO Privacy policy at https://www.fico.com/en/privacy-policy","description_format":"text","description_chars":4677,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-10-30T23:30:51Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":34,"reasons":["conf:11","stale_co","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/fico-corporate-it-operations-specialist","json_url":"https://alion.io/job/fico-corporate-it-operations-specialist.json","meta":{"generated_at":"2026-11-01T15:11:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23283,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16684},"rest":"https://alion.io/mcp/rest/get_company?id=16684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffico-corporate-it-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffico-corporate-it-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffico-corporate-it-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fico-corporate-it-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffico-corporate-it-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3553028}},{"tool":"search_jobs","arguments":{"company":"fico.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3553028},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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