{"id":2768313,"url":"https://alion.io/job/fico-sr-manager-consumer-lending-client-success","title":"Sr Manager - Consumer Lending Client Success","company":{"id":16684,"name":"FICO","domain":"fico.com","url":"https://alion.io/company/fico","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":12,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":112000,"max":176000,"currency":"USD","period":"year","gross":null,"usd_annual":176000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T08:29:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!\nThe Opportunity\nIf you're looking for your next opportunity to make a meaningful business impact across the consumer lending industry, bring business expertise to FICO's Scores division, where you will partner with North American lenders helping them grow and serve customers. FICO's Scores unit is home to the world's #1 credit score - the FICO® Score - that powers over 10 billion decisions each year.\nWhat You'll Contribute\nOwn and manage day-to-day post-sale relationships with assigned clients and partners, serving as the primary point of contact for ongoing engagement.\nMaintain existing revenue by driving adoption, correct usage, and operational stability across FICO Score solutions.\nProactively identify risks to renewal, usage, or client experience and coordinate mitigation plans across internal teams.\nReview application and transactional activities regularly to identify material changes impacting revenue; communicate findings to Revenue Accounting.\nUnderstand client and partner commercial agreements and contractual levers; explain and reinforce contract terms to ensure compliant usage.\nIdentify expansion opportunities and collaborate with the Scores Sales Executive on solution design, pricing changes, and commercial alignment.\nProvide usage analysis, client insight, and operational readiness to support expansion and upsell motions.\nCommunicate and showcase new product features and enhancements to clients and partners.\nSupport change-management planning to avoid disruption to client experience during product or operational changes.\nReview client invoicing produced by Finance and partner with internal teams to resolve billing or usage discrepancies.\nCapture and communicate client feedback and requests into the Line of Business product roadmap.\nWhat We're Seeking\nBachelor’s degree required; advanced degree a plus.\n3+ years’ experience managing post-sale client relationships in B2B software, analytics, or data licensing environments.\nStrong understanding of commercial agreements, licensing models, and revenue drivers.\nAbility to analyze usage, transactional, and revenue data to identify risks and opportunities.\nExcellent communication and stakeholder management skills, including executive-level interaction.\nProven ability to operate in a matrixed, cross-functional environment with Sales, Finance, Support, and Product teams.\nStrong organizational, prioritization, and follow-up skills with a customer-first mindset.\nAbility to travel roughly-25%\nOur Offer to You\nAn inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.\nThe opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.\nHighly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.\nAn engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.\nThe targeted base pay range for this role is: $112,000 to $176,000 with this range reflecting differences in candidate knowledge, skills and experience.\n#LI Remote\nWhy Make a Move to FICO?\nAt FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.\nFICO makes a real difference in the way businesses operate worldwide:\nCredit Scoring - FICO® Scores are used by 90 of the top 100 US lenders.\nFraud Detection and Security - 4 billion payment cards globally are protected by FICO fraud systems.\nLending - 3/4 of US mortgages are approved using the FICO Score.\nGlobal trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!\nLearn more about how you can fulfil your potential at www.fico.com/Careers\nFICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.\nInformation submitted with your application is subject to theFICO Privacy policy at https://www.fico.com/en/privacy-policy","description_format":"text","description_chars":5825,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Loans & Pawnshops","Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-10-17T05:04:19Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":38,"reasons":["conf:21","stale_co","velocity","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":176000,"is_top_pay":true},"html_url":"https://alion.io/job/fico-sr-manager-consumer-lending-client-success","json_url":"https://alion.io/job/fico-sr-manager-consumer-lending-client-success.json","meta":{"generated_at":"2026-10-19T11:12:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7928,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16684},"rest":"https://alion.io/mcp/rest/get_company?id=16684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffico-sr-manager-consumer-lending-client-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffico-sr-manager-consumer-lending-client-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffico-sr-manager-consumer-lending-client-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fico-sr-manager-consumer-lending-client-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffico-sr-manager-consumer-lending-client-success"}]}