{"id":1385171,"url":"https://alion.io/job/fico-vice-president-customer-engineering","title":"Vice President Customer Engineering","company":{"id":16684,"name":"FICO","domain":"fico.com","url":"https://alion.io/company/fico","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":191000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3358},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Amazon EKS","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Databricks","optional":false},{"name":"EU AI Act","optional":false},{"name":"FedRAMP","optional":false},{"name":"GCP","optional":false},{"name":"GDPR","optional":false},{"name":"Go","optional":false},{"name":"Google GKE","optional":false},{"name":"HIPAA","optional":false},{"name":"Hugging Face","optional":false},{"name":"Kubeflow","optional":false},{"name":"Kubernetes","optional":false},{"name":"LlamaIndex","optional":false},{"name":"LLM","optional":false},{"name":"Machine Learning","optional":false},{"name":"Milvus","optional":false},{"name":"MLFlow","optional":false},{"name":"Node JS","optional":false},{"name":"Pinecone","optional":false},{"name":"Python","optional":false},{"name":"Qdrant","optional":false},{"name":"RAG","optional":false},{"name":"Rust","optional":false},{"name":"Semantic Kernel","optional":false},{"name":"Snowflake","optional":false},{"name":"SOC 2","optional":false},{"name":"Spark","optional":false},{"name":"Terraform","optional":false},{"name":"Triton Inference Server","optional":false},{"name":"TypeScript","optional":false},{"name":"Weights & Biases","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-08-03T00:00:00Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-13T01:55:11Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!\nThe Opportunity\nThis hybrid executive role calls for a unique leader who isfiftypercent market-facing revenue accelerator and fifty percent internal engineering builder. You will serve as the company's elite technical authority in front of Fortune 500 customers, co-selling and architecting high-value AI solutions alongside the sales team to drive new ARR, while simultaneously leading, scaling, and operationalizing our internal engineering organization to deliver the platform capabilities required to support those enterprise wins. The mission: to aggressively drive enterprise market expansion and ARR growth by serving as the executive technical closer for strategic deals, while scaling a world-class AI engineering organization capable of shipping production-grade, secure software.\nWhat You'll Contribute\nPartner directly with Sales Leadership to act as the primary executive technical resource, compressing enterprise sales cycles for FICO’s largest strategic customers.\nCo-create, whiteboard, and formalize production-grade AI architectures for complex, multi-cloud enterprise deployments that satisfy client CIOs, CISOs, and Chief Data Officers.\nServe as a public-facing key opinion leader by speaking at major AI infrastructure conferences, authoring technical whitepapers, and engaging with industry analysts such as Gartner and Forrester to position the company as a tier-1 market provider.\nSystematically capture market demands, security blockers, and feature requests from the field, translating them into prioritized product roadmap requirements for internal engineering.\nRecruit, mentor, andretaintop-tier talent across full-stack, AI infrastructure, andMLOpsdisciplines, growing the organization to meet enterprise demands without diluting culture.\nImplement rigorous agile processes and software delivery metrics to ensure enterprise features, compliance updates, and AI models are continuously tested,validated, and shipped on schedule.\nOversee the core codebase, cloud infrastructure topologies, and GPU/compute budgets tomaintainhigh gross margin efficiency while supporting heavy client workloads.\nWhat We're Seeking\nExceptional executive presence and commercial acumen, with the ability to command a boardroom, confidently whiteboard deep technical concepts to non-technical C-suitebuyers, andhandle intense commercial and technical objections.\n\nMastery of deal strategy and scoping, translating ambiguous customer business problems into concrete, well-scoped proofs of concept that clearlydemonstrateROI and tie directly back to core platform capabilities.\n\nExpertisein LLM orchestration and frameworks, includingLangChain,LlamaIndex, Semantic Kernel, and custom multi-agent execution workflows.\n\nDeep understanding of vector databases and enterprise RAG, including Milvus,Qdrant, Pinecone, orpgvector, to build advanced, secure retrieval-augmented generation architectures.\n\nExperience with model lifecycle andMLOpstools, including Weights & Biases,MLflow, Kubeflow, Triton Inference Server, and Hugging Face ecosystems.\n\nArchitecture experience with data pipelines and data gravity, including Databricks, Snowflake, Apache Spark, and high-throughput enterprise data pipelines.\n\nAuthoritative knowledge of deploying AI within highly regulated frameworks, including SOC 2 Type II, HIPAA, GDPR, FedRAMP, and the EU AI Act.\n\nProficiencyin core engineering languages, including Python for production-grade AI logic, Go or Rust for high-performance backend systems, and TypeScript/Node.js.\n\nExperience with cloud topologies, including AWS, GCP, Azure, Kubernetes (EKS/GKE), and Infrastructure as Code (Terraform) in hybrid-cloud settings.\n\nOur Offer to You\nAn inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.\n\nThe opportunity to make an impact and develop professionally byleveragingyour unique strengths and participating in valuable learning experiences.\n\nHighly competitive compensation,benefitsand rewards programs that encourage you to bring your best every day and be recognized for doing so.\n\nAn engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.\n\nWhy Make a Move to FICO?\nAt FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.\nFICO makes a real difference in the way businesses operate worldwide:\nCredit Scoring - FICO® Scores are used by 90 of the top 100 US lenders.\nFraud Detection and Security - 4 billion payment cards globally are protected by FICO fraud systems.\nLending - 3/4 of US mortgages are approved using the FICO Score.\nGlobal trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!\nLearn more about how you can fulfil your potential at www.fico.com/Careers\nFICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.\nInformation submitted with your application is subject to theFICO Privacy policy at https://www.fico.com/en/privacy-policy","description_format":"text","description_chars":6835,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-28T10:04:56Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.476,"p_room":0.36,"age_days":71,"expected_fill_days":38,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fico-vice-president-customer-engineering","json_url":"https://alion.io/job/fico-vice-president-customer-engineering.json","meta":{"generated_at":"2026-10-13T12:25:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25709,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16684},"rest":"https://alion.io/mcp/rest/get_company?id=16684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffico-vice-president-customer-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffico-vice-president-customer-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffico-vice-president-customer-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fico-vice-president-customer-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffico-vice-president-customer-engineering"}]}