{"id":2968876,"url":"https://alion.io/job/ficsinc-api-customer-support-technician","title":"API Customer Support Technician","company":{"id":8470,"name":"Ficsinc","domain":"ficsinc.com","url":"https://alion.io/company/ficsinc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Addison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":116000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Postman","optional":false},{"name":"Windows","optional":false},{"name":".NET","optional":true},{"name":"SQL","optional":true}],"status":"closed","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-28T01:31:16Z","board_verified":false,"closed_at":"2026-10-28T01:31:16Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Financial Industry Computer Systems, Inc. (FICS®) is seeking anAPI Customer Support Technician member to join our mortgage technology team. You'll be the first line of expertise for our customers building integrations against our API products. This is a hands-on, developer-facing support role. You won't just field tickets; you'll reproduce bugs in C#, test endpoints before every release, write the documents your customers rely on, and present at our annual Users' Conference. If you love explaining why an API returns a 422, not just that it does, this is the seat for you.\nWhat You'll Do\nCustomer Support & Communication - Manage all inbound support inquiries-calls, e-mails, and chat tickets-across FICS API product lines, diagnosing root causes, logging resolutions, and escalating high-severity issues to engineering with clear reproduction steps and C# code samples. Build ongoing customer trust through timely, empathetic communication and proactive check-ins with customers who haven't reached out in three or more months.\nTechnical Support & API Testing - Reproduce and isolate API integration issues using C#, Postman, or equivalent HTTP clients, and execute regression and acceptance test suites prior to each release. Document and file defects with clear reproduction steps, expected vs. actual results, and severity classification.\nDocumentation - Author, review, and maintain FICS API documentation-endpoint references, code samples, change logs, and FAQs-ensuring all published C# examples compile cleanly and match the documented schema. Create quick-start guides and integration walkthroughs to support new features and product launches.\nEducation & Presentations - Develop, prepare, and deliver webinar curriculum for both live sessions and recorded on-demand versions, as well as to gather post-session feedback to incorporate into future training materials.\nRequirements\n1-3 years of technical support, application support, or developer-relations experience (API/developer-focused preferred).\nWorking knowledge of C# sufficient to read, debug, and modify customer integration.\nSolid understanding of RESTful API design.\nProficiency with Microsoft Office (Excel, Word, PowerPoint) and ability to learn FICS-internal tools in a Windows environment.\nExcellent verbal and written communication skills; ability to explain technical concepts to non-technical and technical audiences alike.\nDemonstrated patience and empathy when working with customers.\nAbility to manage multiple tasks, priorities, and deadlines with minimal supervision.\nComfortable presenting to groups of 20+ in both live and recorded formats.\nHigh school diploma or equivalent; bachelor’s degree in computer science, IT, or a related field strongly preferred.\nPreferred (Nice-to-Have)\nExposure to SQL / database querying for troubleshooting.\nPrior experience in technical training, developer advocacy, or technical writing.\nBonus: Experience with the mortgage or financial-services domain.\nKey Competencies\nClear written and verbal communication-comfortable presenting to executives, managers, and subject-matter experts\nStructured, detail-oriented approach to planning and prioritization\nAnalytical problem-solving with a bias for root-cause analysis\nSelf-directed work ethic with the ability to collaborate in a team setting\nWorking Conditions & Schedule\nStandard business hours [Mon-Fri, 8 am-5 pm CT].\nSedentary, computer-intensive work; frequent phone and video-conference use. Manages incoming/outgoing calls and emails.\nBenefits\nAbout FICS®\nFounded in 1983 and headquartered in Dallas, Texas, FICS specializes in flexible, end-to-end technology solutions for the mortgage industry. Our LoanWare® suite combines imaging, workflow, and web-based capabilities built on modern .NET architecture to serve lenders, servicers, and processors nationwide.","description_format":"text","description_chars":3841,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Engineering Services","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-10-21T01:20:59Z"},{"event":"close","at":"2026-10-28T01:31:16Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ficsinc-api-customer-support-technician","json_url":"https://alion.io/job/ficsinc-api-customer-support-technician.json","meta":{"generated_at":"2026-10-28T03:24:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4574,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8470},"rest":"https://alion.io/mcp/rest/get_company?id=8470"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fficsinc-api-customer-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fficsinc-api-customer-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fficsinc-api-customer-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ficsinc-api-customer-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fficsinc-api-customer-support-technician"}]}