{"id":243194,"url":"https://alion.io/job/fictiv-customer-support-engineer-mechanical-industrial-products","title":"Customer Support Engineer — Mechanical & Industrial Products","company":{"id":1859,"name":"Fictiv","domain":"fictiv.com","url":"https://alion.io/company/fictiv","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":72,"open_postings":17,"ghost_share":0.059,"stale_share":0.941,"repost_share":0.059,"time_to_fill_p50_days":49,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Schaumburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-05-12T22:46:19Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-27T03:35:12Z","board_verified":true,"closed_at":null,"days_open":167,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":167},"description":"About MISUMI Americas\nMISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.\nRole Summary\nThis is an engineering role, not a general support role. You'll be the technical expert for customers - design engineers, mechanical engineers, and buyers - turn to when they need to solve real application problems: material selection, tolerance analysis, load calculations, fit and interference decisions, and product integration into their designs. You'll also work alongside the sales team to grow MISUMI's business through hands-on technical engagement.\nEssential Functions\nTechnical Customer Support\nProvide expert guidance on materials, fits, tolerances, load/life calculations, sizing, and product selection via phone, email, and chat.\nSupport customers integrating Misumi components into their designs using CAD models and engineering analysis.\nHandle complex, custom, and competitive cross-over quoting - coordinating with domestic and overseas teams to win new business.\nManage quality claims by working with customer service and procurement to drive resolution.\nSales & Technical Promotion\nAct as a subject matter expert, delivering technical presentations to engineering groups with clarity and confidence.\nEducate customers on Misumi's product line to drive adoption within their designs.\nPartner with the field sales team on growth initiatives and engineering-led account development.\nProduct & Data Stewardship\nMaintain product databases, catalog content, and website information for accuracy.\nSupport catalog review, trade shows, and warehouse inventory projects as needed.\nOther: Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.\nAll employees are expected to maintain and contribute to the QMS.\nDesired Traits:\nBachelor's degree in Engineering* - Mechanical, Electrical, or Industrial preferred. This is a firm requirement.\n0-3 years of relevant engineering or technical experience - recent graduates encouraged to apply.\nSolid understanding of manufacturing processes, mechanical components, and their real-world application.\nAble to read engineering drawings and perform basic mechanical calculations (tolerances, fits, load/life).\nProficient in 3D CAD software and Microsoft Office suite (Excel, Access, Word, PowerPoint).\nFamiliarity with CRM software; VBA/VB skills are a plus.\nStrong communicator - written and verbal - with the ability to translate technical complexity into clear guidance.\nSelf-motivated, accountable, and comfortable working across both engineering and commercial teams.\nPhysical Demands\nNo physical demands\nTravel: Ability to travel <10% of the time for offsite customer visits, trade shows, etc.\nSalary Range: $65,000 to $80,000 per year, based upon experience \nInterested in learning more? We look forward to hearing from you soon.\nWe’re actively seeking teammates who:\nBring diverse perspectives and experience to our culture and company. \nExcel at being part of a strong, empathetic team.\nThrive in an environment emphasizing respect, honesty, collaboration, and growth.\nHave an ‘always learning’ mindset that celebrates learning, not just wins. \nHelp us continue to build a world-class organization that values the contributions of all of our teammates\nWe encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.","description_format":"text","description_chars":3896,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Contract Manufacturing","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-09-05T10:36:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":5,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.304,"p_room":0.28,"age_days":167,"expected_fill_days":49,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/fictiv-customer-support-engineer-mechanical-industrial-products","json_url":"https://alion.io/job/fictiv-customer-support-engineer-mechanical-industrial-products.json","meta":{"generated_at":"2026-10-27T06:21:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6397,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1859},"rest":"https://alion.io/mcp/rest/get_company?id=1859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffictiv-customer-support-engineer-mechanical-industrial-products"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffictiv-customer-support-engineer-mechanical-industrial-products"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffictiv-customer-support-engineer-mechanical-industrial-products"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fictiv-customer-support-engineer-mechanical-industrial-products\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffictiv-customer-support-engineer-mechanical-industrial-products"}]}