{"id":243221,"url":"https://alion.io/job/fictiv-learning-development-specialist-gcc-night-shift-operations","title":"Learning & Development Specialist - GCC (Night Shift Operations)","company":{"id":1859,"name":"Fictiv","domain":"fictiv.com","url":"https://alion.io/company/fictiv","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":72,"open_postings":18,"ghost_share":0.056,"stale_share":0.944,"repost_share":0.056,"time_to_fill_p50_days":49,"computed_at":"2026-10-28T05:59:10Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":16000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Post-training","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-08-24T11:46:24Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-28T19:48:10Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"About MISUMI Americas\nMISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.\nOpportunity To Unlock Your Creativity\nThink of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.\nOpportunity To Grow Your Career\nAt Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.\nImpact In This Role\nThis role partners closely with HR, Operations, Quality, Product, and Team Leads but does not own employee relations, policy interpretation, payroll, benefits, leave, disciplinary action, or formal performance management processes. Employee questions or matters outside the learning scope should be redirected to the appropriate HR or management owner.\nShift alignment: Operates in the North America shift with partial overlap into the India day shift to support coordination across global L&D, Operations Product, and HR stakeholders as needed for learning program alignment.\nDaily learning operations support: Coordinate and support routine L&D activities including training schedules, onboarding learning logistics, LMS tracking, learner communications, training completion follow-up, and new-hire learning progress reporting.\nWhat You’ll Be Doing\nAreas of Responsibility:\n 1. Training Delivery & Facilitation\nOnboarding & Foundational Training: Facilitate onboarding learning programs for new hires covering company platforms, proprietary software, company workflows, and core product knowledge.\nSkill-Based Workshops: Deliver training sessions on customer service, professional communication, and quality standards.\nContinuous Upskilling: Conduct regular training sessions on technical system updates, new AI tools, and evolving process workflows.\nRefresher Training: Run quarterly skill reinforcement sessions to fix knowledge gaps and maintain high process adherence among existing staff.\nBlended Learning Delivery: Select and use appropriate learning formats (classroom, virtual, self-paced, or blended) based on the audience and business needs.2. Content Development & Stakeholder Management\n\nMaterial Creation: Design and build clear instructional assets, including facilitator guides, participant workbooks, presentation decks, quick-reference job aids, and basic e-learning modules.\nContent Maintenance: Partner with internal stakeholders, product experts, and team managers to update training materials, process guides, and job aids whenever software, tools, or customer support procedures change.\nStrategic Alignment: Partner with Customer Service (CS) leadership to forecast future growth and map out upcoming training needs for the team.3. Coaching & Performance Evaluation\n\nTraining Needs Analysis: Review call, email, and workflow examples in partnership with Team Leads and Quality/Ops stakeholders to identify recurring gaps and training needs.\nSkill Coaching: Provide targeted learning reinforcement and practice support to help team members apply training concepts, improve workflow understanding, and strengthen customer support.\nNew-Hire Learning Progress: Track new-hire learning progress through their first 30-60-90 days, coordinating with Team Leads to identify training gaps and provide targeted refresher support.Effectiveness Tracking: Evaluate training effectiveness using knowledge checks, assessments, learner feedback, completion data and post-training skill application trends.\n4. Training Coordination, Admin & LMS\n\nLogistics Management: Organize training schedules, handle calendar invites, prepare materials, and accurately track session attendance.\nLMS Administration: Manage the Learning Management System (LMS) by uploading digital courses, assigning learning tracks, and keeping user records clean and updated.\nReporting & Dashboards: Compile clear reports, summaries, and dashboards on training completion rates, learner feedback, assessment results, refresher needs and learning progress for leadership.\nVendor Support: Assist with the administrative management of external training vendors, facilitators, or content providers as required.5. Culture & Leadership Enablement\n\nLeadership Enablement: Help Team Leads understand training outcomes, reinforce learning expectations, and identify where additional learning support may be needed for their teams.\nAdvanced Facilitation: Assist in running workshops focused on global mindsets, strategic thinking, and collaborative leadership.\nLiving our Core Values: Help reinforce company culture and core values across the GCC through learning activities, workshops, onboarding content, and manager enablement resources.\nDesired Traits:\nEducation & Experience\nDegree: Bachelor's degree (Education, Business, Human Resources, Engineering or a related field is a plus). Training certifications (like Train-the-Trainer) are a bonus.\nExperience: 2-4 years of relevant experience in training facilitation and content development, (classroom, virtual, or blended). Up to 10 years of overall working experience (ideally in customer service or a GCC).\nTechnical Skills\nLMS: Comfortable using an LMS (Learning Management System) and quick to learn new software.\nMS Office: Strong skills in PowerPoint, Excel, and Word to create reports and presentations.\nProcess Focus: Ability to read technical data, system updates, and manual procedures, and translate them into simple training points.\nCore Skills & Attributes\nCommunication: Excellent written and verbal communication. Confident speaking in front of groups and handling feedback sessions smoothly.\nData & Tracking: Ability to track and interpret learning data, including attendance, completion rates, assessment results, learner feedback, and post-training application indicators.\nOrganization: Strong planning skills to manage training schedules, deadlines, and materials without losing attention to detail.\nMindset: Understands the daily pace of customer support/GCC work, works well with teams, and handles learner data, training records, and sensitive learning feedback with maturity.\nTravel: Open to domestic and international travel if required.\nInterested in learning more? We look forward to hearing from you soon.\nWe’re actively seeking teammates who:\nBring diverse perspectives and experience to our culture and company. \nExcel at being part of a strong, empathetic team.\nThrive in an environment emphasizing respect, honesty, collaboration, and growth.\nHave an ‘always learning’ mindset that celebrates learning, not just wins. \nHelp us continue to build a world-class organization that values the contributions of all of our teammates\nWe encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.","description_format":"text","description_chars":7480,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"region"},{"name":"Saudi Arabia","iso":"SA","kind":"region"},{"name":"Bahrain","iso":"BH","kind":"region"},{"name":"Kuwait","iso":"KW","kind":"region"},{"name":"Oman","iso":"OM","kind":"region"},{"name":"Qatar","iso":"QA","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Contract Manufacturing","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-09-05T10:36:15Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.47,"p_room":0.44,"age_days":64,"expected_fill_days":49,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/fictiv-learning-development-specialist-gcc-night-shift-operations","json_url":"https://alion.io/job/fictiv-learning-development-specialist-gcc-night-shift-operations.json","meta":{"generated_at":"2026-10-28T20:07:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27851,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1859},"rest":"https://alion.io/mcp/rest/get_company?id=1859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffictiv-learning-development-specialist-gcc-night-shift-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffictiv-learning-development-specialist-gcc-night-shift-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffictiv-learning-development-specialist-gcc-night-shift-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fictiv-learning-development-specialist-gcc-night-shift-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffictiv-learning-development-specialist-gcc-night-shift-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":243221}},{"tool":"search_jobs","arguments":{"company":"fictiv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":243221},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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