Customer Service Representative

The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype and email systems.

ESSENTIAL FUNCTIONS

• Receive incoming phone calls from clients and customers regarding delivery services; will be required to field inquiries in a number of areas such as billing issues, service issues, and scheduling issues.
• Place outbound calls, following a script, to provide delivery times or set delivery appointments.
• Communicates effectively with customers to maintain positive relationships.
• Requires problem solving skills, while working within company provided guidelines.
• Handles order research and maintenance (eta’s, damages, cancel requests, delivery issues, scheduling issues, etc.).
• Processes Orders, updating internal specialized database as well as client systems.
• Assists customers with scheduling, rescheduling delivery orders and return orders.
• Conducts delivery surveys as required from the client.
• Performs other related duties as assigned.