Warehouse Office Generalist

The Office Generalist ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems.

ESSENTIAL FUNCTIONS

• Responds to incoming phone calls and emails in a friendly, professional, and standardized method.
• Communicates effectively with customers to maintain positive relationships.
• Handles order research and maintenance (eta’s, shortages, damages, cancel requests, delivery issues, etc.).
• Processes order/data entry.
• Assists customers with returns.
• Performs light MS Excel reporting tasks.
• Position is responsible for the scheduling/planning of daily operational needs to schedule delivery in a safe productive manner with efficiency and minimum waste.
• Position will be required to interact with the dispatcher, managers and sometimes drivers on specific criteria related to the geographic locations being routed.
• Accurately input billing information into company system.
• Performs other related duties as assigned.
• Requires immediate supervision; primary job functions do not typically require exercising independent judgment.