{"id":3297636,"url":"https://alion.io/job/fidelity-international-client-services-manager","title":"Client Services Manager","company":{"id":1819505,"name":"Fidelity International","domain":"fidelity.co.uk","url":"https://alion.io/company/fidelity-co-uk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0.125,"repost_share":0.125,"time_to_fill_p50_days":12,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":85000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T22:19:47Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T14:04:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Opportunity\nJob Type: PermanentApplication Deadline: 27 November 2026Title Client Services Manager\nDepartment Regional Institutional Services\nLocation Hong Kong\nReports To Head of RFP & Client Services, APACxJ\nLevel 5\nWe’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.\nAbout your team\nFidelity’s Asia Pacific (ex-Japan) institutional client base represents approximately US$27 billion in assets across dynamic and competitive markets. The Regional Institutional Service team provides client support for Fidelity’s institutional business across Greater China, Australia, Korea, Singapore and Southeast Asia.\nWorking closely with Institutional Sales and Relationship Teams, the team is responsible for business qualification, new client onboarding, and ongoing servicing. We are a fast-paced, client-centric department committed to delivering exceptional service and contributing to Fidelity’s goal of retaining and growing our client relationships.\nAbout your role\nAs Institutional Client Services Manager, APxJ, you will manage the delivery of high-quality service to institutional clients across Asia Pacific ex Japan. Working closely with Institutional Sales, Global Mandate Services and other client supporting teams, you will help coordinate the client journey from onboarding and implementation through ongoing servicing, reporting, governance and mandate changes.\nBuild strong relationships with regional offices, understand local requirements and promote consistent client-servicing standards and best practices across APxJ.\nMaintain awareness of the institutional business pipeline and partner with Sales to assess service requirements, identify exceptions to the standard offering and support client retention and development activities.\nPlan and coordinate new client implementations and mandate changes, managing activities, dependencies and deadlines across Global Mandate Services, Relationship Management, Legal, Operations and other internal teams.\nManage ongoing client service and account coordination, anticipating client needs, resolving complex enquiries and ensuring agreed commitments and service standards are met.\nApply sound judgement to manage service and implementation risks, agree practical solutions with stakeholders and escalate material issues where appropriate.\nMaintain effective governance, client documentation and audit trails, ensuring compliance with legal, regulatory, contractual and internal requirements.\nLead or contribute to service-improvement initiatives, using client feedback, data, digital tools, automation and responsible AI to enhance efficiency, consistency and the client experience.\nAbout you\nAt least three years’ relevant experience in financial services, ideally within an asset manager, bank, trustee, custodian or insurance company.\nKnowledge of institutional investment management, operational processes and the end-to-end client lifecycle.\nStrong client-service orientation, with accuracy and attention to detail across service delivery, documentation and reporting.\nProven ability to manage complex client matters, balance client requirements with organisational constraints and develop practical solutions with limited guidance.\nStrong written and verbal communication, presentation, interpersonal and negotiation skills, with the confidence to engage stakeholders at different levels.\nWell organised, analytical and responsive, with the ability to manage competing priorities, work under pressure and meet deadlines.\nCollaborative and proactive, with experience gaining commitment from internal partners and leading workstreams, implementations or process improvements.\nStrong Microsoft PowerPoint, Excel and Word skills.\nFluent written and spoken English; additional Asian languages would be an advantage.\nRelevant SFC licensing, including LE Paper 1, or an equivalent qualification for the applicable jurisdiction, is preferred.\nFeel rewarded\nFor starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work - finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.\nFor more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.","description_format":"text","description_chars":4613,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Central Banks & Financial Regulators"],"lifecycle":[{"event":"open","at":"2026-10-26T22:19:47Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/fidelity-international-client-services-manager","json_url":"https://alion.io/job/fidelity-international-client-services-manager.json","meta":{"generated_at":"2026-10-27T16:18:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5616,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1819505},"rest":"https://alion.io/mcp/rest/get_company?id=1819505"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffidelity-international-client-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffidelity-international-client-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffidelity-international-client-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fidelity-international-client-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffidelity-international-client-services-manager"}]}