{"id":1482844,"url":"https://alion.io/job/fidelity-international-customer-service-representative-2","title":"Customer Service Representative","company":{"id":1819505,"name":"Fidelity International","domain":"fidelity.co.uk","url":"https://alion.io/company/fidelity-co-uk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-21T20:59:19Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":55},"description":"About the Opportunity\nJob Type: PermanentApplication Deadline: 30 October 2026Title: Customer Service Representative\nDepartment: Client Services\nLocation: City Centre Dublin, Ireland\nSalary: €32,100 plus bonus\nAre you ready to make a real impact? Join Fidelity International as a Customer Service Representative in our modern Dublin city centre office and help our customers solve problems no one else can.\nWhether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.\nAbout Fidelity International\nWith over 50 years’ experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what’s right.\nInside the Client Services team\nJoining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you’ll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed.\nWhat you'll do:\nYour role and responsibilities include:\nHelping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).\n\nExplaining financial products clearly and guiding customers to helpful tools and information.\n\nTaking ownership of each interaction, ensuring full resolution.\n\nLogging and escalating any potential risks, fraud cases, or vulnerable situations.\n\nHandling complaints constructively, aiming for early resolution.\n\nWhat you'll bring:\nExperience in a customer service role, ideally in a corporate environment.\n\nExcellent phone manner and verbal communication skills.\n\nAn appetite to grow your expertise through continued learning.\n\nStrong listening skills and a customer-first attitude.\n\nComfortable using digital tools and eager to learn new systems.\n\nA team-oriented approach and a genuine interest in helping others.\n\nWhy join us in Dublin?\nWe’re based in George’s Quay House, just steps from Grafton Street, the GPO, and Trinity College. We offer modern, flexible workspaces designed for both focus and connection, as well as an on-site Barista Bar with coffee, fresh pastries, and made-to-order meals.\nA role that offers real rewards:\nWe offer long-term career stability, a clear development path, and a comprehensive benefits package including:\nPension contributions: 10% employer-funded plus up to 3% matched\n\nPrivate Medical Insurance: comprehensive cover for you and your family\n\nCycle to Work & TaxSaver tickets: save on your commute\n\nGym discounts & wellness support: prioritise your health\n\nEnhanced parental & family leave: support when it matters most\n\n24/7 Employee Assistance Programme: confidential mental health and wellbeing services\n\nDynamic working options: hybrid flexibility for home and office balance\n\nYour future starts here:\nIf you’re ready to join a company that offers opportunity, growth, and purpose, we’d love to hear from you. Apply now.","description_format":"text","description_chars":3099,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Parental leave"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-29T21:41:45Z"},{"event":"close","at":"2026-10-02T14:22:51Z"},{"event":"reopen","at":"2026-10-06T18:07:17Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.279,"p_room":0.35,"age_days":55,"expected_fill_days":12,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/fidelity-international-customer-service-representative-2","json_url":"https://alion.io/job/fidelity-international-customer-service-representative-2.json","meta":{"generated_at":"2026-10-22T00:25:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":610,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1819505},"rest":"https://alion.io/mcp/rest/get_company?id=1819505"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffidelity-international-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffidelity-international-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffidelity-international-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fidelity-international-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffidelity-international-customer-service-representative-2"}]}