{"id":4048983,"url":"https://alion.io/job/fidelity-investments-canada-software-developer-customer-data-platforms","title":"Software Developer Customer Data Platforms","company":{"id":1050246,"name":"Fidelity Investments Canada","domain":"fidelity.ca","url":"https://alion.io/company/fidelity-ca","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":33,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Incident Management","optional":false},{"name":"Kanban","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T01:07:57Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nCurrent work authorization for Canada is required for all openings.\nYou will be working on a 100% remote working model.\nThe work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.\nWho We Are\nAt Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.\nWorking with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.\nBusiness Overview\nThe Software Developer Customer Data Platforms is responsible for designing, configuring, implementing, and optimizing Adobe Experience Platform (AEP)-specifically the Real-Time CDP and Adobe Journey Optimizer (AJO). This role combines technical development, data engineering, and marketing activation expertise, building customer profiles, schemas, data pipelines, decisioning logic, and journey orchestration to enable personalized, data driven customer experiences.\nThe developer works closely with Marketing, CRM, Data Engineering, Digital, and IT teams to ensure Adobe Experience Cloud solutions are scalable, stable, and fully integrated with enterprise systems.\nKey Accountabilities\nAdobe Experience Platform (AEP) / RCDP Development\nLead Configure and maintain AEP schemas, datasets, identities, and data ingestion workflows.\nImplement XDM-based modeling for profile and event data.\nBuild ingestion pipelines using batch APIs, streaming APIs, and source connectors.\nSet up profile stitching, identity resolution, and governance policies.\nConfigure Segmentation Service, including rule-based and audience streaming segmentation.\nEnsure compliance with data usage labels, privacy, and consent requirements.\nAdobe Journey Optimizer (AJO) Development\nConfigure and build multichannel journeys, triggers, decision logic, and conditions.\nDevelop message templates (email, push, in-app, SMS) and dynamic personalization using handlebars or similar languages.\nIntegrate AJO with AEP profiles, events, and decisioning logic.\nEnsure real-time event processing, journey activation, and error handling.\nOptimize journey performance, delivery rules, and orchestration logic.\nSupport Operations and Incident Management\nLead any support activities for MarTech systems, overseeing incident response, root cause analysis, and timely issue resolution.\nManage defects, enhancements, and technical requests in collaboration with the Marketing Technology product owners, MarTech Scrum team and Marketing and IT stakeholders Monitor platform health and performance; ensure adherence to SLAs, uptime requirements, and operational KPIs.\nCoordinate with IT, vendors, and business teams to resolve issues efficiently and ensure continuous improvement.\nMarTech Integrations and APIs\nBuild integrations between Adobe platforms and CRM, web/app analytics, data lakes, and campaign platforms.\nUse Adobe APIs (Batch/Streaming/Edge) for ingestion and journey activation.\nConfigure Edge Network and Customer Journey Analytics (CJA) inputs if applicable.\nWork with engineering teams on ETL pipelines, data transformations, and API orchestration.\nTechnical Documentation and Governance\nProduce clear documentation: data flow diagrams, schema dictionaries, journey logic, and integration specs.\nApply Adobe governance standards for data usage labels, privacy, access controls, and taxonomy.\nMaintain versioning for schemas, audiences, and journey logic.\nTesting, Quality Assurance and Support\nPerform unit tests, integration tests, and end-to-end journey/UAT validation.\nTroubleshoot ingestion failures, segmentation issues, journey performance problems, and identity stitching concerns.\nSupport production releases, incident resolution, and continuous platform optimization.\nSkills, Knowledge and Experience\nHands-on experience with Adobe Experience Platform (AEP) and Real-Time CDP.\nStrong understanding of XDM schemas, profile stitching, datasets, and identity graphs.\nPractical experience configuring Adobe Journey Optimizer journeys, events, conditions, templates, and personalization.\nAbility to read/write JSON, design data models, and configure ingestion via APIs/SDKs.\nFamiliarity with Adobe Tags/Launch, AEM, or Adobe Analytics is a strong asset.\nUnderstanding of customer data pipelines, consent management, segmentation, and event-based activation.\nStrong problem-solving and analytical mindset.\nAbility to translate marketing needs into technical solutions.\nExcellent communication and documentation skills.\nCollaborative, able to work with cross-functional teams.\nEducation and Skills\nUniversity degree, preferably in Computer Science, Engineering, Math or equivalent work experience\n3+Yrs working with the Adobe Experience Cloud stack (AJO, RT-CDP, Adobe Analytics and CJA, Tags/Launch, data layer, Identity and Consent)\nExperience in MarTech engineering, marketing operations, or customer data orchestration.\nExperience working in Agile teams (Scrum/Kanban).\nWe use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process as well as an AI screening tool that assists in screening and assessing applications. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.\nTotal Rewards That Reflect Your Impact\nWe believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today-and your financial well-being tomorrow.\nFor this role, your total rewards include:\nBase Salary and Discretionary Performance Bonus: Tot al annual cash compensation (base salary plus target bonus) $101,000 - 118,000 based on your experience and qualifications.\nRRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution-no employee matching required.\nWe’re proud to offer a compensation package that aligns with provincial pay transparency requirements.\nThis posting represents an existing vacancy within our organization-an opportunity to step into a role where your talents will make a meaningful difference.\nSome of the ways we’ll help you feel valued and supported as part of our team\nFlexible working arrangements that vary based on role requirements\nCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from you\nComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy\nParental leave top-up to 100% of your salary for a period of 25 weeks\nUp to $650 for home office equipment\nGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choice\nDiversity and inclusion programs, including an active network of Employee Resource Groups\nExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation \nWe care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years\nFidelity Canada is an equal opportunity employer\nFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.\nAccommodation during the application process\nFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .\nNo telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.\nWhy Work at Fidelity?\nWe are proud to be recipients of the following:\nAwards\n\nCanada's Top 100 Employers o Greater Toronto's Top Employers o Canada's Top Family-Friendly Employers o Canada's Top Employers for Young People \nGreat Place To Work® Certified o Best Workplaces for Inclusion o Best Workplaces for Mental Wellness o Best Workplaces for Today's Youth o Best Workplaces for Women o Best Workplaces in Financial Services & Insurance o Best Workplaces in Ontario o Best Workplaces with Most Trusted Executive Teams\n\nLinkedIn Top Companies in Canada \nHuman Resource Director (HRD) - Best Place To Work o HRD - 5-Star Benefit Program o HRD - 5-Star Diversity & Inclusion Employer\nDesignations\nCanadian Compassionate Companies - Certified \nBenefits Canada's Workplace Benefits Award - Future of Work Strategy \nTalentEgg National Recruitment Excellence Award - 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