{"id":2624315,"url":"https://alion.io/job/fidelity-mechanical-services-assistant-service-manager","title":"Assistant Service Manager","company":{"id":4423133,"name":"Fidelity Mechanical Services","domain":"fidelitymechanicalservices.com","url":"https://alion.io/company/fidelitymechanicalservices","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beltsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-05T04:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-29T06:05:25Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Position Summary\nThe Assistant Service Manager shall incorporate the Fidelity Mechanical Services’ Vision and Business Strategy by providing “Proactive World Class Service” to the markets served, based on Profitability, Credibility, Employee-Based Environment, Customer Service and Quality.\nThe Assistant Service Manager plays a pivotal role in supporting the Service Manager in overseeing service operations and maintaining a safe work environment, planned revenue growth goals, margin improvement, and working capital. They contribute to the efficient functioning of the service department, ensuring timely and effective service delivery, and fostering positive customer relationships.\nKey Responsibilities\nPromote Proactive World-Class Service and Servant Leadership throughout the service organization.\nBuild and maintain strong customer relationships and support long-term client retention.\nAssist the Service Manager with daily operations, including support of Field Operations, Service Coordinators, and parts procurement activities.\nProvide technical guidance and operational support to Field Supervisors and Service Technicians.\nMonitor contract hours versus actual labor hours to ensure projects remain within budget and are completed on schedule.\nCollaborate with project management, customers, and field personnel to manage deliverables, labor utilization, material requirements, and scheduling priorities.\nReview open service requests, service calls, and quotations with coordinators to ensure timely completion and follow-up.\nEnsure warranty contracts, vendor invoicing, job billings, T&M billings, and quoted work billings are processed accurately and timely.\nDrive measurable improvements in job margins, service agreement retention, safety performance, and overall operational efficiency.\nEnsure timely reporting and investigation of work-related incidents and support company safety initiatives.\nManage equipment inventory and ensure technicians have appropriate safety equipment, software, tools, and technical resources.\nMaintain calibration schedules and NIST compliance requirements for testing and measurement equipment.\nMake recommendations on tools, equipment, technology, and materials that improve field productivity and service delivery.\nIdentify training and development opportunities for service technicians.\nAssist in implementing and enforcing department policies, procedures, and performance expectations.\nMaintain Fidelity standards for vehicles, technician appearance, uniforms, shop organization, and workplace professionalism.\nPerform additional duties as assigned to support business objectives.\nRequired Qualifications\nBachelor's degree or equivalent HVAC industry experience preferred.\nMinimum 5 years of experience as an Area Field Supervisor or a comparable leadership role in the commercial HVAC industry.\nValid driver's license.\nKnowledge, Skills & Abilities\nExcellent organizational skills.\nStrong written, verbal, and interpersonal communication skills.\nAbility to work under pressure with minimal supervision.\nAbility to react quickly and calmly during emergency situations.\nAbility to make decisive independent decisions.\nAbility to analyze and prepare reports, correspondence, and business documentation.\nExceptional attention to detail and accuracy.\nAbility to assess individual and team performance and implement corrective actions when necessary.\nStrong computer proficiency including Microsoft Word, Excel, Outlook, internet research, and related software applications.\nPosition Type / Expected Hours of Work\nThis is a full-time exempt position. Employees are expected to work Monday through Friday and maintain a regular 40-hour work week. Evening, weekend, and additional hours may be required to support operational demands and customer needs.\nWork Environment\nThis position operates primarily in a professional office environment with periodic travel to customer and job sites. The role requires the use of computers, phones, photocopiers, filing systems, and other standard office equipment. The incumbent must maintain confidentiality regarding company projects, policies, and business information while demonstrating professionalism with management, customers, vendors, and coworkers.\nPhysical Demands\nAbility to spend extended periods working at a computer and occasionally lift up to 30 pounds.\nWhy Consider This Opportunity\nThis role offers leadership development opportunities for individuals seeking to expand their impact within Fidelity Mechanical Services. 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