{"id":1279441,"url":"https://alion.io/job/fidelity-principal-system-services-support-analyst","title":"Principal System Services & Support Analyst","company":{"id":3808973,"name":"Fidelity Investments","domain":"fmr.com","url":"https://alion.io/company/fidelity-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-08-24T10:21:22Z","employer_posted_date":null,"last_verified_at":"2026-08-24T10:21:22Z","board_verified":false,"closed_at":null,"days_open":67,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":67},"description":"Job Title : Principal Systems Services and Support Analyst\n\nThe Purpose of This Role : \n\nAs a Technical Specialist in the Enterprise Infrastructure Operations team, you will support multiple teams throughout the Enterprise Infrastructure & Operations (EI&O) business unit ensuring clear, effective, and timely communication throughout the organization. This role is focused on drafting, delivering, and managing a variety of technical documentation (including, but not limited to, emails, executive-ready presentations, articles, and daily reports) tailored to a global audience and delivered through multiple channels. Success in this role requires foundational technical literacy and collaboration with technical/non-technical stakeholders to ensure messaging is accurate, concise, consistent, and aligns to business goals.\n\nThe Value You Deliver : \n\n- Supporting EI&O teams by creating clear, accurate, and timely communications that help global stakeholders understand operational updates, service impacts, and key business priorities.\n\n- Coordinating with technical and non-technical partners to gather inputs, validate details, and ensure messaging is consistent, audience-appropriate, and aligned to business objectives.\n\n- Drafting executive-ready updates, operational reports, presentations, articles, and stakeholder communications that simplify complex infrastructure and operations topics.\n\n- Managing recurring communication activities across appropriate channels to improve awareness, reduce ambiguity, and support timely decision-making.\n\n- Contributing to communication standards, documentation quality, and visual clarity so that information is easier to consume, share, and act upon across the organization.\n\nSkills that are key to this role : \n\nTechnical / Behavioral : \n\n- Certified Professional Technical Communicator or similar certification/degree\n\n- Excellent verbal and written communication skills with proven ability to apply rigorous English grammar and punctuation standards\n\n- Experience capturing, interpreting, and articulating operational events within an IT department\n\n- Ability to simplify complex concepts or technical tasks into clear, accessible language for diverse audiences\n\n- Proficiency in Microsoft Word, PowerPoint, Excel, Teams, OneNote, HTML & CSS\n\n- Customer service orientation with a collaborative approach\n\n- Proven ability to prioritize and manage multiple projects in a fast-paced environment\n\n- Ability to deliver high-quality work under deadline pressure\n\n- Foundational knowledge/experience in visual design\n\nThe Skills That Are Good to Have for This Role : \n\n- ITIL Foundation (or higher) certification\n\n- Experience in IT Service Management (ITSM) practices (Incident, Problem, and Change Management)\n\nHow Your Work Impacts the Organization : \n\nFidelity EI&O (Enterprise Infrastructure & Operations) India started operations in 2004 to help our partners take advantage of the global capability in providing operational support. Today, Enterprise Cloud Infrastructure & Operations (ECIO) India plays a key role in global workforce augmentation and supports all the ECIO verticals, including 24X7 operations in some areas. This role is part of the FSC Operations organization within ECIO, which is accountable to ensure our critical systems are available for our customers and associates, 24x7x365.\n\nThe Expertise Were Looking For : \n\n- 10+ years of experience.\n\n- Graduate degree or equivalent qualification.\n\n- Certified Professional Technical Communicator or similar certification/degree\n\nLocation and Shift : \n\nLocation : Bangalore\n\nShift timings : 1 : 00 PM to 10 : 00 PM\nSkills\nIT Infrastructure, IT Operations, Production Support, ITIL, ITSM, Support Management, IT Service Delivery, Integrated Service Desk, Incident Management, Problem Management, Change Management","description_format":"text","description_chars":3831,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T02:00:24Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.511,"p_room":0.28,"age_days":66,"expected_fill_days":28,"reasons":["seen:66","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/fidelity-principal-system-services-support-analyst","json_url":"https://alion.io/job/fidelity-principal-system-services-support-analyst.json","meta":{"generated_at":"2026-10-30T21:54:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12437,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3808973},"rest":"https://alion.io/mcp/rest/get_company?id=3808973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffidelity-principal-system-services-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffidelity-principal-system-services-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffidelity-principal-system-services-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fidelity-principal-system-services-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffidelity-principal-system-services-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1279441}},{"tool":"search_jobs","arguments":{"company":"fmr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1279441},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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