{"id":3631006,"url":"https://alion.io/job/fidelity-services-community-operations-manager","title":"Community Operations Manager","company":{"id":4495700,"name":"Fidelity Services Group","domain":"fidelity-services.com","url":"https://alion.io/company/fidelity-services","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":80,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Communications","role_family":"Communications","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T06:11:39Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"The COM will be responsible for all operational and managerial functions including the following:\nTo conduct proactive training with all armed response and LSS officers in the area. (Change culture from Reactive to Proactive)\nBuilding relationships with the SAPS (Sector members, sector commanders, CPF members and station commanders)\nAttend CPF, crime & community meetings together with the Branch Manager.\nRecord and analyse all crime in the area, identify crime trends and arrange and lead all proactive internal and joint special operations based on the crime trends.\nEquip all reaction and LSS officers with the skills to identify and address potential crime before it happens and by that reducing crime in the focused areas thus assisting to grow the client base\nEssential Job Responsibilities:\nPro-active Strategy\nDevelop and continuously revise a pro-active training strategy for the area (patrols, stand off points, joint operations, visibility drives….).\nDevelop an understanding of the customer needs to drive strategy development. In conjunction with the Branch manager, identify area of high attrition (service, price & competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.\nUnderstanding of the competitive landscape as it relates to the pro-active model.\nWork with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.\nDevelop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trend identified\nDevelop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.\nQuarterly area security risk assessment to be conducted based on the modus of operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.SAPS Involvement\n\nDevelop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander)Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts\n\nAttend all SAPS, crime and CPF meetings with the Branch Management team as far as possible\nArranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.\n\nCustomer Service\nAssist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). \nEnsure the process of acknowledging messages, despatching and feedback are adhered to. \nCompile and distribution a monthly report to all stakeholders on the pro-active measures taken and the success there of.\nAttend all serious crime incidents personally, and assist the client with any/all security needs.\nStaff Training\nWork with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (Ensure training is aligned to the pro-active approach)\nContinuous on the job training/evaluations are conducted with all staff - training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / Mindset change of reaction officers from reactive to proactive / public space protection\nMarketing Alignment\n\nKeep marketing and communications informed on developments within this portfolio (Generating and communicating PR material)\nEnsure all operations are recorded (report and photo’s) and sent to Branch Manager and marketing to arrange to be distributed to all clients.\nUnderstand and manage client perception identified through client perception surveys\nGeneral\n\nAssist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points and SOP adherence.\nManaging daily, weekly and monthly compliance and required operational duties:\nManage all Response areas measuring service levels on response times maintaining response targets set out in are KPI.\nCompile reports, Preliminary reports for incidents and accidents for management.\nManage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.\nControl budget and manage overtime and expenses.\nManage and control all purchases.\nManage all new employees as required in the recruitment process\nManage and keep track of all disciplinary hearings.\nCo-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.\nConduct performance appraisals and manage HR manage system.\nCheck and control PSIRA registration/Competencies/training monthly.\nControl Fleet requirements, managing fuel, violations, vehicle repairs and services.\nManage and control FAMS firearms requirements.\nLogistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork)\nManage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism)\nManage and improve all processes and resources to ensure compliance with the corporate\nZero Harm philosophy\nEffectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees. \nEnsure that area response activities are carried out in such a manner to provide excellent customer service (attrition).\nAssisting Regional Manager with the implementation of systems. \nRunning “special projects” \nDealing with IR related manners and disciplinary enquiries.\nMonitoring/Coaching/Assisting of staff to continually better themselves (motivate staff).\nManaging performance goal targets, in line with Operational requirement and company strategy. \nTake direct and full responsibility for the Area.\nTo be on call 24hours. \nMonitoring of BPSI clocking’s and drive discipline not having unmanaged clocking’s -103’s. \nMaintenance and managing of LSS sites.\nRequirements:\nMatric\nValid Drivers License\nPSIRA Registered Grade B\nValid Firearm Competency (Handgun for business purposes)\n3-5 years Management experience in the Security Industry\nWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.\nFidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.\nShould you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.","description_format":"text","description_chars":6899,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T20:25:57Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.347,"p_room":0.35,"age_days":21,"expected_fill_days":8,"reasons":["conf:0","stale_co","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/fidelity-services-community-operations-manager","json_url":"https://alion.io/job/fidelity-services-community-operations-manager.json","meta":{"generated_at":"2026-11-04T10:47:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16039,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4495700},"rest":"https://alion.io/mcp/rest/get_company?id=4495700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffidelity-services-community-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffidelity-services-community-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffidelity-services-community-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fidelity-services-community-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffidelity-services-community-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3631006}},{"tool":"search_jobs","arguments":{"company":"fidelity-services.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3631006},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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