{"id":3631007,"url":"https://alion.io/job/fidelity-services-community-relationship-manager-south","title":"Community Relationship Manager - South","company":{"id":4495700,"name":"Fidelity Services Group","domain":"fidelity-services.com","url":"https://alion.io/company/fidelity-services","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":83,"open_postings":29,"ghost_share":0,"stale_share":0.862,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Communications","role_family":"Communications","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-14T19:23:30Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Position Summary:Fidelity ADT seeks a highly motivated and experienced Growth and Attrition Specialist to join our\nteam. The incumbent will be required to identify, initiate, maintain and grow effective community\nrelationships in order to proactively and reactively support local growth strategies. Further this role\nwill be directly responsible for developing and maintaining strong relationships with our key\ncustomers, identifying new business opportunities, and maximizing sales and profitability to grow\nour market share in their area of responsibility.\nKey Responsibilities:\nActively promoting and selling community solutions.\nDevelop and implement strategic plans to drive sales growth and increase profitability.\nDevelop Marketing Plans and collaborate with Sales force to drive brand visibility.\nEnsure return on Investment and drive profitability in existing schemes in conjunction with Branch Manager.\nWork with the Branch Managers to track and put in place strategies to decrease attrition in the community\nIdentify emerging trends in the market and industry to identify new business opportunities.\nScheme management: regular communications and formal meetings with all schemes in the area of responsibility.\nNegotiate contracts and pricing agreements with customers.\nEstablish and maintain strong relationships with identified key customers.\nAttend community events, ensuring visibility of our brand in the area.\nEstablish and maintain good relationships with SAPS, Community Watches, CPFs and Community Forums.\nAttend SAPS CPF community meetings - AGMs, Monthly meetings, Weekly, Adhoc.\nCollaborate with cross-functional teams to ensure that customer needs are met and that the company's goals are achieved.\nFocus on identifying and overcoming obstacles\nStrategize on how to stay ahead of the curve\nMonitor and report on sales performance, market trends, and customer satisfaction.\nProvide input into product development and marketing strategies based on customer feedback and market insights.\nMonitor and manage competitor activity.\nAnalyze suburb specific information i.e. new client, attrition, terminations, crime and terminations to facilitate effective management of the area.\nQualifications:\nDiploma/Degree in Business Administration, Marketing, or a related field.\nSkills, Attributes and Experience:Minimum of 5 years of experience in sales, marketing, or customer management roles.\nProven track record of success in developing and managing customer relationships.\nStrong negotiation and communication skills.\nAbility to think strategically and solve complex problems.\nExperience in the consumer goods industry is a plus.\nProficiency in CRM software and Microsoft Office Suite.\nProactive and solution orientated mindset\nCommitted to quality and excellence\nThis role requires flexible and extended working hours\nWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. \nFidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.\nShould you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.","description_format":"text","description_chars":3593,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T20:25:57Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.265,"p_room":0.28,"age_days":61,"expected_fill_days":12,"reasons":["conf:0","stale_co","win:tail","crowd:"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/fidelity-services-community-relationship-manager-south","json_url":"https://alion.io/job/fidelity-services-community-relationship-manager-south.json","meta":{"generated_at":"2026-11-14T21:41:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28014,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4495700},"rest":"https://alion.io/mcp/rest/get_company?id=4495700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffidelity-services-community-relationship-manager-south"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffidelity-services-community-relationship-manager-south"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffidelity-services-community-relationship-manager-south"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fidelity-services-community-relationship-manager-south\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffidelity-services-community-relationship-manager-south"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3631007}},{"tool":"search_jobs","arguments":{"company":"fidelity-services.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3631007},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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