{"id":3819553,"url":"https://alion.io/job/fidelity-services-group-key-account-manager-securedrive","title":"Key Account Manager SecureDrive","company":{"id":4495700,"name":"Fidelity Services Group","domain":"fidelity-services.com","url":"https://alion.io/company/fidelity-services","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":82,"open_postings":24,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-06-22T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T09:57:45Z","board_verified":true,"closed_at":null,"days_open":141,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":141},"description":"Overall purpose of the job: The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.\nDuties & Responsibilities:\nEnsure that client’s needs, and expectations are met by the business.\nAddress all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.\nManaging any issues that may arise with both internal and external customers.\nPrepare and present various reports to the customer and assist with internal reporting requirements.\nEnsure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.\nEnsure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.\nEnsure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.\nEnsure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.\nRegularly run health checks to identify units that may require repair and action accordingly.\nEnsure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.\nEnsure that adequate controls are in place over stock and SIM cards as relates to the account.\nEnsure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.\nEnsure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.\nAssist with timely collections of outstanding invoices.\nEnsure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.\nAssist with stock forecasting and budgeting.\nEnsure works are executed as per company policies and procedure.\nSource. service and acquire new business in Reseller & Fitment Centre channel business through an ongoing prospecting plan.\nEnsure all relationships are maintained at all levels.\nTerritory Management - Understanding the area & constantly analyzing & identify where the growth will come from\nMinimum qualifications and experience:\nWork experience in a similar role preferred- 3 to 5 years' experience. \nKnowledge of Insurance Industry is highly advantageous though not mandatory. \nVery strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)\nExcellent verbal and written communication skills\nGreat Interpersonal Skills\nPrior experience in Telematics advantageous\nAttributes:\nOrganised\nStructured\nVery strong data analytics/Excel skills\nPractical\nTime Management\nPlanning\nManaging various projects\nAttention to detail\nProblem Solving\nAnalytical\nBe comfortable with working in a fast paced and pressurized environment\nStrong Relationship builder at all levels\nWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. \nFidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.\nShould you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.","description_format":"text","description_chars":4028,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Services","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-11-05T17:11:53Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.146,"p_room":0.28,"age_days":141,"expected_fill_days":14,"reasons":["conf:2","stale_co","win:tail","crowd:"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/fidelity-services-group-key-account-manager-securedrive","json_url":"https://alion.io/job/fidelity-services-group-key-account-manager-securedrive.json","meta":{"generated_at":"2026-11-10T11:09:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25836,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4495700},"rest":"https://alion.io/mcp/rest/get_company?id=4495700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffidelity-services-group-key-account-manager-securedrive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffidelity-services-group-key-account-manager-securedrive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffidelity-services-group-key-account-manager-securedrive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fidelity-services-group-key-account-manager-securedrive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffidelity-services-group-key-account-manager-securedrive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3819553}},{"tool":"search_jobs","arguments":{"company":"fidelity-services.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3819553},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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