{"id":4065446,"url":"https://alion.io/job/fidelity-services-group-national-command-centre-controller","title":"National Command Centre Controller","company":{"id":4495700,"name":"Fidelity Services Group","domain":"fidelity-services.com","url":"https://alion.io/company/fidelity-services","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":82,"open_postings":24,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2025-12-09T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T15:59:17Z","board_verified":true,"closed_at":null,"days_open":337,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":337},"description":"Job Description - National Command Centre Controller\nDESCRIPTION\nThe Control Room utilizes the event control room whereby Control Room Officers escalate their findings into a Situational Control Room from where escalations are either dispatched or dismissed in the Control Room.\nQUALIFICATIONS AND ATTRIBUTES\nCompulsory: \nGrade 12 \nPC Literate \nPSIRA Grade “C” \nNo criminal records \nCall Centre/ Control Room (CCTV) industry specific knowledge. \nCall Centre/ Control Room fundamentals. \nCall Centre/ Control Room platforms and methodology. \nMinimum of 1 year Monitoring Centre experience in a similar position \nMust be able to work independently and be self-motivated. \nMust be able to work as part of a team. \nMust have a strong sense for attention-to-detail. \nWell-articulated with excellent writing skills \nReporting Skills \nNeed to be proactive and be able to handle pressure situations. \nBe accountable for work to be done on their station. \nKnowledge of all monitoring platforms used by FADT which include: Syntell, DSS (Dahua) Deep Alert, Vumacam Proof 360 (Isentry) and Proof Search will be an advantage. \nGood Working relationship with peers \nJOB DESCRIPTION\nJob Title: National Command Centre Operator\nDepartment: National Command Centre\nDivision: Fidelity\nResponsible To: National Command Centre Manager\nResponsible For: Monitoring and escalating events on Syntell, DSS (Dahua), Deep Alert, Listener, Vumacam Proof 360 (Isentry) used by FADT/Surveillance (Systems may vary depending on desk allocation)\nScope and Main Purpose of Job (Systems may vary depending on desk allocation):\nDay to day monitoring of the following: \nSyntel (LPR Alerts) - Alerts created on WhatsApp with SIU Members. Create a signal on Listener and send to the dispatch stack. \n DSS (Dahua) - Analyze alerts for threats. For a threat escalate and create a signal on Listener for armed response to attend. No threat dismiss. \nListener - analyze WhatsApp groups and create Listener alarms for a vehicle to be dispatched to the wanted area. \nDeep Alert - Analyze the alert for threats. For a threat escalate and create a signal on Listener for a vehicle to be dispatched to the area under threat. \nVumacam (Revenue Client) - Proof 360 (Isentry) \nAnalyze the event station for anything suspicious: \nSuspicious people. \nVehicle parked off for too long in an area. \nHi-Jacking \nRobberies \nAccidents \nProof Search \nSearch any wanted vehicle. \nLoading of new wanted vehicles. \n Report any system failures within the Off-Site Control Room to the Branch Manager and Surveillance Control Room Seniors on duty. \n Duties: Below duties are not exhaustive and additional duties may be added as required. \nMonitor alerts diligently and ensure that all SOP’s are followed and understood for each site as per the monitoring instructions. If monitoring instructions are not clear for a site escalate your concerns to your shift senior or relevant manager \nKeep your stack cleared and attend to alerts timeously and with accuracy. \nEscalate any findings with the required level of detail to ensure the situation can be resolved efficiently. \nProvide comprehensive feedback on all findings and articulate the resolution accurately onto the system notes. \nConduct a proper handover with the off going shift. Off going shift to ensure that all information is handed over regarding alerts completed or in progress. \nCapture all activity in the provided OB book relating to your station during your shift. \nEnsure all equipment at your station is operational. Report any anomaly to the Branch Manager/Surveillance Monitoring Senior. \nAdhere to all Control Room Policies and Procedures and behave in a manner that is always respectful and presentable. \nCommunicate clearly and professionally with all customers and ensure that your feedback is comprehensive and that you attend/escalate all issues the customer might have. \nNotify your manager if any system or procedure is unclear to you so they can assist with any additional training you might need. \nFollow-up on any response actioned by you to ensure the correct feedback is available for you to close your incidents off. \nBe punctual and present for your shift - notify your management timeously if you have any issues that will affect your punctuality or effectiveness of your performance for the shift’s duration. \nAll work carried out in the Surveillance Off-Site Control Room is confidential and will not be shared with any individual outside of the Surveillance Control Room.","description_format":"text","description_chars":4494,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","Professional Services","Security Services","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-11-11T11:04:46Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.161,"p_room":0.28,"age_days":337,"expected_fill_days":13,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-11-11T16:50:58Z"},"pay":null,"html_url":"https://alion.io/job/fidelity-services-group-national-command-centre-controller","json_url":"https://alion.io/job/fidelity-services-group-national-command-centre-controller.json","meta":{"generated_at":"2026-11-11T16:50:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31961,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4495700},"rest":"https://alion.io/mcp/rest/get_company?id=4495700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffidelity-services-group-national-command-centre-controller"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffidelity-services-group-national-command-centre-controller"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffidelity-services-group-national-command-centre-controller"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fidelity-services-group-national-command-centre-controller\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffidelity-services-group-national-command-centre-controller"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4065446}},{"tool":"search_jobs","arguments":{"company":"fidelity-services.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4065446},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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