{"id":3962779,"url":"https://alion.io/job/fidelity-services-group-technical-manager-bloemfontein","title":"Technical Manager - Bloemfontein","company":{"id":4495700,"name":"Fidelity Services Group","domain":"fidelity-services.com","url":"https://alion.io/company/fidelity-services","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":80,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bloemfontein, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T12:31:59Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"JOB DESCRIPTION: Technical Manager\nPOSITION: Technical Manager\nDEPARTMENT: Technical Service\nMAIN PURPOSE OF JOB: Manage all services done in the area, client queries and manage service technicians.\nQUALIFICATION & EXPERIENCE:\nGrade 12 or equivalent\nMinimum 3 years management experience\nCustomer Service experience\nPeople management experience\nJOB REQUIREMENTS & OTHER ATTRIBUTES: \nComputer literate (MS Office, Listener, Outlook, Internet\nKnowledge of Listener advantageous\nPSIRA Registered (Grade B)\nValid Driver’s Licence\nConversant in SAIDSA requirements\nKEY PERFORMANCEAREAS:\n\nTECHNICAL TARGETS\nEHS\nPEOPLE MANAGEMENT\nADMINISTRATION\n\nDUTIES:\nPlan and manage the service callouts\nLiaise with clients with regards to technical and account queries\nMeeting Field Force Transformation (FFT) targets\nEnsure proper stock control and counts in technical vehicles as well as inspections\nManage Health and Safety and injuries on duties\nConduct SHE inspections for ladders, electrical equipment, PPE and vehicle checks\nConduct SHE meetings and toolbox talks with Installations staff\nIdentify Training and development needs among staff and coach accordingly\nComplete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available\nPeople management, including all HR related issues as well as staff development\nWork closely with the staff members to identify and solve queries\nStaff Wellbeing\nComplete the following reports- figures and targets, late service calls, fuel consumption and kilometres, red/green flag and SMS test.\nCheck and distribute fines to installations staff and obtain signed AOD’s\nCheck individual installers cellphone bills and obtain signed AOD’s\nCheck Installer drive sheets i.e. arrival and departure times at sites\nReceive and attend to Listener notes and provide feedback\nAddress emails received from internal departments and provide feedback\nPERFORMANCE STANDARDS:\n\nEnsure that weekly service targets are met\nEnsure first time resolution to client query and the correct payments are received for service calls.\nEnsure that FFT targets are met as set out in the budget for the branch.\nMinimise stock loss to less than 1%.\nEnsure that all incidents are reported to HR within 24 hours of the incident occurring\nEnsure inspections are conducted on a monthly basis and discrepancies reported to Installations Manager / HOD\nEnsure toolbox talks and SHE meetings are conducted monthly and minutes sent to HR Officer - EHS\nEnsure that the terminated paperwork is submitted to HR for processing\nEnsure that staff performance is monitored and recorded regularly\nEnsure that staff are given the proper training and in line with the work completed\nEnsure that queries are dealt with effectively and efficiently\nEnsure that AOD’s are signed and submitted to payroll before 10th of each month for payroll cut off\nEnsure that Listener notes and emails are attended to timeously and feedback provided\nEnsure that Installers whereabouts are recorded accurately\nEnsure that reports are completed on a weekly basis and sent to Installations Manager\nWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.\nFidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.\nShould you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.","description_format":"text","description_chars":3747,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Services","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-11-09T12:31:59Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.343,"p_room":0.28,"age_days":67,"expected_fill_days":13,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-09T16:31:29Z"},"pay":null,"html_url":"https://alion.io/job/fidelity-services-group-technical-manager-bloemfontein","json_url":"https://alion.io/job/fidelity-services-group-technical-manager-bloemfontein.json","meta":{"generated_at":"2026-11-09T16:31:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24072,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4495700},"rest":"https://alion.io/mcp/rest/get_company?id=4495700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffidelity-services-group-technical-manager-bloemfontein"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffidelity-services-group-technical-manager-bloemfontein"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffidelity-services-group-technical-manager-bloemfontein"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fidelity-services-group-technical-manager-bloemfontein\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffidelity-services-group-technical-manager-bloemfontein"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3962779}},{"tool":"search_jobs","arguments":{"company":"fidelity-services.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3962779},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}