{"id":3631034,"url":"https://alion.io/job/fidelity-services-junior-branch-manager-paarl","title":"Junior Branch Manager - Paarl","company":{"id":4495700,"name":"Fidelity Services Group","domain":"fidelity-services.com","url":"https://alion.io/company/fidelity-services","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":83,"open_postings":27,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paarl, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-14T05:20:45Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Overall Purpose of the Job:To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.\nMinimum Requirements:\nPost matric qualification in General Management advantageous\nSales, Marketing or Management diploma advantageous.\n3 years’ minimum experience, at Mid-Management level.\nFinancial knowledge of Budgets, forecasting and Profit and Loss\nGrade B Security Certificate - (existing or to be obtained on appointment)\nExperience in the Security Industry preferred\nDuties & Responsibilities:\nLeadership:\nTo consistently provide strong leadership of the branch and its employees.\nTo communicate with passion the vision and strategy of the branch and its performance. \nTo make timely, considered decisions for the long-term success and development of the branch. Finance, Planning & Controls \nSubmit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.\nSubmit annual business plans, operating and sales budget for the branch in accordance with regional requirements. \nManage and ensure accurate forecasting for branch in accordance with Finance. \nManage Branch P&L to ensure profitability is sustained and growth is achieved \nManage effective collections for the branch Operations \nEnsure that effective planning/ production controls are established in all areas and are a key management tool. \nMaintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques. \nChampion the development of a customer focused quality improvement culture. \nEnsure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary \nEnsure that service levels throughout the branch is sustained \nDrive a community driven pro-active service throughout the branch \nManage the branch fleet to ensure that no disruptions occur due to vehicles off the road \nManage operational Area Managers to ensure operational excellence throughout the branch \nEnsure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)\nHealth, Safety and Environment:Maintain health & safety policies and working procedures. \nEnsure compliance with Company policies, SA laws, codes of practices and corporate guidelines Marketing\nDrive all marketing activations within the branch \nDrive customer perception within the branch and address issues highlighted in Customer Perception Survey’s\nDrive strong social media presence within the branch identifying influencers and forging good relationships with them ·\nDrive a culture of “content-creation” to remain relevant in the social media space ·\nEnsure that OTT strategies are implemented and relevant ·\nDrive effective/pro-active communications Commercial ·\nBe proactive in regularly reviewing customer requirements and feedback. ·\nCommunicate with customers on a regular basis. · Ensure close liaison with branch sales team. ·\nExploit new market and product opportunities via various external routes. ·\nCreate an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.\nPeople Management:\nIdentify training and development needs among staff and coach accordingly.\nPeople management, including all HR related issues as well as staff development.\nComplete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available Business development.\nTogether with operational managers identify Residential Guarding and bulk sale opportunities.\nGenerate proposals for bulk business/Residential Guarding sites.\nDrive community involvement through operational collaborations and the effective communication thereof.\nManage the profitability of Residential Guarding schemes Attrition.\nManage all elements of attrition.\nDrive reconnections within the branch.\nAnalyse branch attrition and plan mitigating actions to remedy it.\nManage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum\n Competencies (Technical & Behavioural):Computer Literate (MS Office, advanced Excel, PowerPoint).\nExtensive knowledge of Operations, Sales, Technical and Administration. \nIntegrity and trust\nPeople Focused\nCommand Skills\nManaging through systems\nTime Management\nBusiness Acumen\nDrive for results\nCustomer Focus\nManaging and Measuring Work.\nBuilding effective teams\nWe reserve the right not to make an appointment to any advertised position.Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.\nFidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.\nShould you not be contacted regarding this position within 10 working days from the closing date, please regard your application as 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