{"id":3701498,"url":"https://alion.io/job/fidelity-services-personal-assistant-chief-information-officer","title":"Personal Assistant - Chief Information Officer","company":{"id":4495700,"name":"Fidelity Services Group","domain":"fidelity-services.com","url":"https://alion.io/company/fidelity-services","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":80,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Roodepoort, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"ITIL","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-03T19:39:34Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T07:23:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"FIDELITY SERVICES GROUP\nPosition: PERSONAL ASSISTANT TO THE GROUP CHIEF INFORMATION OFFICER\nPurpose Of the role:\nTo provide high-level, proactive executive support to the Group Chief Information Officer, ensuring the effective coordination of the CIO office, priorities, communications, reporting and stakeholder engagements. The role requires a digitally capable individual who actively uses technology, AI and automation to improve efficiency and executive productivity.\nMinimum Requirements\nGrade 12\nAdministrative/Secretarial post-school qualification.\nMinimum 3-5 years' experience as a Personal Assistant, Executive Assistant or Administrator supporting senior or executive management.\nPrevious experience within an IT or technology environment is essential.\nAdvanced proficiency in Microsoft PowerPoint, Excel, Word, Outlook and Teams.\nDemonstrated ability to prepare professional, executive-level presentations, reports and briefing material.\nBasic financial and commercial acumen, including an understanding of budgets, quotations, invoices, CAPEX/OPEX and related financial information.\nWorking knowledge of AI productivity tools, such as Microsoft Copilot, and a willingness to adopt new technology.\nITIL and/or COBIT knowledge or experience will be advantageous.\nExcellent written and verbal communication skills.\nValid driver's licence, own reliable transport and ability to travel when required.\nClear criminal record with no pending cases.\nPreferably residing within the West Rand area.\nFlexibility to work after hours, weekends and public holidays when operational or executive requirements necessitate it.\nKey Responsibilities\nManage and coordinate the CIO's diary, appointments, meetings, client engagements and events.\nCoordinate and prioritise correspondence, email, documentation and executive communications.\nPrepare professional presentations, reports, executive briefings and management information.\nConsolidate weekly, monthly and ad hoc reports and information.\nRecord minutes and manage actions and follow-ups from selected meetings.\nMaintain strict confidentiality over sensitive executive and business information.\nLiaise professionally with executives, employees, clients, suppliers and other stakeholders.\nCoordinate the day-to-day administrative and operational requirements of the CIO's office.\nAssist with basic financial administration and the consolidation of budgetary and management information.\nProactively track commitments, deadlines, actions and outstanding matters without continuous instruction.\nUse AI and Microsoft 365 tools to improve productivity, information management and output quality.\nIdentify repetitive or inefficient processes and recommend opportunities for simplification, digitisation and automation.\nProvide responsive executive support when urgent requirements arise outside normal working hours.\nCore Competencies and Attributes\nHighly proactive and able to anticipate requirements rather than wait for instruction.\nProfessional, trustworthy, discreet and able to handle confidential matters.\nOrganised, detail-oriented, accountable and deadline-driven.\nExcellent written, verbal and interpersonal communication skills.\nAble to work independently, exercise sound judgement and manage competing priorities under pressure.\nTechnology-oriented, innovative and comfortable using AI and automation.\nCommercially aware, with sound basic financial understanding.\nAble to produce high-quality, professional executive presentations and documents.\nCurious, improvement-focused and committed to continuous learning.\nHigh emotional intelligence, diplomacy and relationship-building skills.\nComfortable operating in a fast-paced and sometimes unstructured executive and technology environment.\nFlexible and willing to take ownership beyond traditional administrative duties.\nKey Expectation\nThis is a proactive, technology-enabled executive support role. The successful candidate will be expected not only to administer tasks, but also to anticipate requirements, take ownership, apply sound judgement, and continuously use AI, automation and technology to improve the effectiveness and efficiency of the Office of the Group CIO.\n\nWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.\nFidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.\nShould you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.","description_format":"text","description_chars":4830,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T19:39:34Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":8,"reasons":["conf:3","stale_co","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/fidelity-services-personal-assistant-chief-information-officer","json_url":"https://alion.io/job/fidelity-services-personal-assistant-chief-information-officer.json","meta":{"generated_at":"2026-11-06T09:01:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16298,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4495700},"rest":"https://alion.io/mcp/rest/get_company?id=4495700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffidelity-services-personal-assistant-chief-information-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffidelity-services-personal-assistant-chief-information-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffidelity-services-personal-assistant-chief-information-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fidelity-services-personal-assistant-chief-information-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffidelity-services-personal-assistant-chief-information-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3701498}},{"tool":"search_jobs","arguments":{"company":"fidelity-services.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3701498},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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