{"id":3674381,"url":"https://alion.io/job/fidelity-services-regional-general-manager-north","title":"Regional General Manager - North","company":{"id":4495700,"name":"Fidelity Services Group","domain":"fidelity-services.com","url":"https://alion.io/company/fidelity-services","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":82,"open_postings":24,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T10:17:19Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T09:57:45Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Overall purpose of the job: Self-motivated Manager to oversee and manage operations in all areas within a defined region providing the business with effective and efficient running of day-to-day subscriber business, achieving all goals and maximising profitability. Implement and execute effective business strategies and programs. Provide leadership and drive performance for the Residential and Small Business unit for their area. The role encompasses responsibility for sales, technical installation, technical servicing, localized community schemes, administration and EHS. The incumbent has full P&L responsibility for the Region. The successful incumbent must drive and build a robust winning business culture ensuring a sustainable future.\nMinimum qualifications and experience:\nUniversity Degree (B. Com or similar)- Post-graduate qualification highly advantageous\nMinimum 3- 5 years’ experience in Senior Management role with Sales and Customer Service\nSales metrics, Financial management and analytics, Business systems and processes\nGrade B psira \nDuties & Responsibilities:\nFinancial Management:\nFull responsibility for Profit and Loss Centre\nBudgetary planning including revenue and capital expenditures.\nReviews and analyses of activities such as costs, operations (e.g. vehicle cost per customer) and forecast data to determine department or division progress toward stated goals and objectives.\nManaging the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.\nMonitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.\nOverhead cost control to effectively manage the cost of service delivery.\nSales:\nAchieve sales targets per each sales channel\nNew Unit sales\nTargeted RPU\nTechnical revenue\nMaintain acceptable margins - manage discounts and technical efficiency\nManagement of reconnection rate - in conjunction with Customer Contact Centre\nDrives efficiency and effectiveness of in-house sales teams in conjunction with National Sales Manager\nOversees efficiency and effectiveness of in-house sales teams in conjunction with Direct Regional Sales Managers\nDrives efficiency of and technical teams in conjunction with Regional Technical Managers\nBusiness generation:\nStrategy design to grow the business appropriate to the Districts and Branches\nLocalised Security Scheme (LSS) - management of overall profitability and taking appropriate business decision to ensure long term sustainability\nIntervention in unprofitable areas or LSS to ensure minimum profitability goals are achieved - this could include closure of unprofitable areas\nExploring and evaluating green-fields areas for expansion of the business\nExploring and evaluating acquisition opportunities\nBranch Management:\nLooking to the short-medium future of the business and making key recommendations for technology, resource and skill allocation and utilization\nClear communication and implementation of strategy across the Branches\nManage attrition rates down\nEnsure development of tactical programs to pursue targeted goals and objectives.\nMonitor overall operational delivery in the Branches\nProvide direct management of key functional managers in the business unit: Sales, Technical and Regional Admin Teams.\nIndirect reporting line of Operations, Finance and HR Teams within the matrix structure. \nReport key results to corporate offices.\nEngage with all stakeholders in broader organizational strategy planning and execution\nOversees key projects, processes and performance reports, data and analysis.\nDevelop and maintain a wide network of relationships throughout the business to instil a collaborative culture\nImplement localisation including Community Social Media, CCTV and other key localisation steps in the area.\nOperations:\nAccountable to maintain quality, service and outputs related to a work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.\nOversee key projects, processes, and performance reports.\nIdentify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.\nEnsure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.\nMonitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.\nVisit client sites on an ongoing basis.\nPlay an active role in escalated customer complaints\nDevelop and maintain client relationships to enhance customer service.\nResolve and escalate customer complaints within the set time frames.\nPeople Management:\nCreate individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.\nIntegrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.\nEffectively manage performance within the team in order to ensure business objectives are achieved.\nProvide clear leadership and promote and foster a team culture consistent with group values.\nMotivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.\nEmbrace diversity and drive the Employment Equity strategy within the auditing function\nEngage with various stakeholders across the business to drive communication and collaboration.\nManage the succession planning process within area of responsibility.\n Health and Safety (EHS):\nContributes to achieving regional EHS targets\nSupport, encourage and assist with instilling a Zero harm culture across the business\nEnsure required EHS standards and targets are communicated, executed upon and achieved\nEnsure that method of work statements are in place for relevant activities identified under direct management\nCompetencies, Skills and Attributes:\nAutonomous decision making,\nBusiness acumen,\nCommunication proficiency,\nProblem Solving/Analysis,\nProject Management, Strategic Thinking,\nBudgeting and forecasting,\nAnalytical Skills, Negotiation skills, Relationship building\nWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.\nFidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.\nShould you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.","description_format":"text","description_chars":6868,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T10:17:19Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":0.945,"age_days":6,"expected_fill_days":14,"reasons":["conf:2","stale_co","win:mid"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/fidelity-services-regional-general-manager-north","json_url":"https://alion.io/job/fidelity-services-regional-general-manager-north.json","meta":{"generated_at":"2026-11-10T11:02:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25585,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4495700},"rest":"https://alion.io/mcp/rest/get_company?id=4495700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffidelity-services-regional-general-manager-north"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffidelity-services-regional-general-manager-north"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffidelity-services-regional-general-manager-north"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fidelity-services-regional-general-manager-north\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffidelity-services-regional-general-manager-north"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3674381}},{"tool":"search_jobs","arguments":{"company":"fidelity-services.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3674381},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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