{"id":1669922,"url":"https://alion.io/job/fidelity-voice-platform-technical-lead","title":"Voice Platform Technical Lead","company":{"id":21095,"name":"Fidelity Investments","domain":"fidelity.com","url":"https://alion.io/company/fidelity","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":122000,"max_usd":236000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":233},"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Java","optional":false},{"name":"Speech Recognition","optional":true},{"name":"Text-to-Speech","optional":true}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-18T02:39:08Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Job Description:\nNote: Fidelity will not provide immigration sponsorship for this position.\nThe Role\nFidelity is buildingits nextgeneration contact center platform to deliver highly reliable, intelligent, and scalable customer engagement.We areseeking aDirectorofEngineeringto helpdesign, build and operate its voiceplatform foundation.\nThis is a senior, hands-on engineering role within the Voice Platform team.You will provide deep technical leadership while actively designing, coding, integrating, testing and troubleshooting production voice services built primarily onKamailioandFreeSWITCH.Youwill shape the voice platform architecture, establish engineering standards, solve the most complex real-time communications challenges, and mentor engineers across the team.Success requires bothbothdeep telecommunications expertise and the ability to build software and platform capabilities that can be consumed through APIs,events, configuration and reusable services.\nKey Responsibilities\nContribute to voice/telephony services architecture and buildthe programmable voice platform supporting inbound, outbound, transferred, conferenced, and multi-party contact center interactions\n\nDesign and implement carrier-grade SIP signaling and media-processing capabilities usingKamailioandFreeSWITCH.\n\nRemain deeply hands-on, contributing to production code, configurations, automation, prototypes, technical designs, test frameworks, and operational tooling.\n\nPlatform design for SIP routing,session control, media services, conferencing, recording, playback, DTMP, codec negotiation, transcoding, and call-state management.\n\nDevelop reusable voice services and APIs that abstracts underlying telephony and enable teams to safely consume voice capabilities.\n\nBuild and optimizeKamailiorouting logic,transcationhandling, registration,toplogyhiding, load balancing, failover, authentication, and security controls.\n\nBuild and extendFreeSWITCHapplications, dial plans, modules, eventitegrations, media services, and call-control capabilities.\n\nDesign forhigh availability, geographic redundancy, horizontal scalability, fault isolation, graceful degradation, and disaster recovery.\n\nEstablish observability standards for the voice platform.\n\nProvideteam technical leadership through design reviews, code reviews, mentoring, and direct participation in complex engineering work.\n\nPartner closely with architecture, product management, contact center engineeringteams, security, networking, and quality engineering.\n\nParticipate in production support and incident response forcritical voice platform services.\n\nRequired Qualifications\nBachelor’sofmaster’s degree in computer science, electrical engineering, or related technical discipline or equivalent practical experience.\n\n10+ years of software development experiencewith significant experience in voice, telephony,realt-time communications, or programmable communications services.\n\n5+ years ofhands-on production experience withFreeSWITCHandKamailio.\n\nDeep understanding ofFreeSWITCHarchitectureand hands-on experience configuring, extending, embedding or integratingFreeSWITCHin production systems\n\nDeep understanding ofKamailioarchitecture and SIP-routing configuration.\n\nExperience integratingKamailiowithFreeSWITCHclusters, carriers, and SBCs.\n\nExpert-level understanding ofvoice protocols.\n\nFamiliaritywith session border controllers andtelecomunicaionssecurity patterns.\n\nStrong software engineering skills in C, C++, Java,or Go.\n\nExperience developing distributed, event-driven, real-time, and low-latency services.\n\nExperience with relational and non-relational databases, distributedcaches, and high-volume event processing.\n\nExperience deploying and operating voice workloads in Cloud, hybrid-cloud, or geographically distributed environments.\n\nProven experience mentoring seniorengineers and raising engineering standards across teams.\n\nHand-on experience with AI-assisted software developmenttoolstoaccelerateimplementation, testing, documentation, and troubleshooting while maintaining engineering quality and security standards.\n\nDemonstrated ownership of production services, including incident response, root-cause analysis, remediation, and continuous reliability improvements.\n\nPreferred Qualifications\nExperience developing or modifyingnativeFreeSWITCHmodulesor extensions in C or C++\n\nExperience building or operating a large-scaleCCaaS,CPaaS,UCaaS, or carrier voice platform.\n\nExperience building voice capabilities for contact center workflows.\n\nExperience withtelcomfraud protection, STIR/SHAKEN,call authentication, and abuse prevention controls.\n\nExperiencewith voice analytics, speech recognition, text-to-speech, real-time transcription, media streaming, or AI enabled voice applications.\n\nFidelity’s Onsite Working Model\nFidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.\nCertifications:\nCategory:\nInformation TechnologyPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.","description_format":"text","description_chars":5695,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Asset Management & Funds","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-02T06:28:37Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.385,"p_room":0.35,"age_days":18,"expected_fill_days":5,"reasons":["conf:4","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/fidelity-voice-platform-technical-lead","json_url":"https://alion.io/job/fidelity-voice-platform-technical-lead.json","meta":{"generated_at":"2026-10-18T07:04:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10546,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":21095},"rest":"https://alion.io/mcp/rest/get_company?id=21095"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffidelity-voice-platform-technical-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffidelity-voice-platform-technical-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffidelity-voice-platform-technical-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fidelity-voice-platform-technical-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffidelity-voice-platform-technical-lead"}]}