{"id":3980372,"url":"https://alion.io/job/fieldguide-customer-data-analyst","title":"Customer Data Analyst","company":{"id":4121,"name":"Fieldguide","domain":"fieldguide.io","url":"https://alion.io/company/fieldguide","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":13,"ghost_share":0,"stale_share":0.462,"repost_share":0,"time_to_fill_p50_days":65,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":145000,"max":175000,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"dbt","optional":true}],"status":"live","first_seen_at":"2026-11-09T16:21:34Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T19:31:05Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nFieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. Put simply, we build software for the people who enable trust between businesses.\nWe’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more.\nWe value diversity - in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth.\nAbout the Role\nFieldguide is looking for a Customer Data Operations Analyst to help build and operationalize the data foundation that connects how customers use Fieldguide with how we measure, understand, and communicate the value they receive from the platform.\nThis role will sit at the intersection of Customer Success, Product, Data Science, and GTM Operations, translating real-world customer needs into scalable data models, trusted reporting, and actionable insights. The role will combine strong SQL and analytics capabilities with hands-on data modeling and reporting, ensuring customer data is accurate, accessible, and built to scale.\nWhile this role will participate in select customer meetings, QBRs, and onsite engagements to understand reporting requirements firsthand, the majority of the role will be hands-on-developing and customizing reports, querying and validating data, building and maintaining data models, and addressing gaps in the underlying data infrastructure. You will then partner with Product and Data Science to ensure the right information is captured, structured, validated, and surfaced consistently.\nThe goal is to create a trusted customer data foundation that enables Fieldguide and its customers to answer critical questions around product adoption, engagement, efficiency, time savings, ROI, value realization, and business outcomes.\nWhat You'll Own\nCustomer Data Reporting & Insights\nOwn the development and customization of customer-facing reports and dashboards, translating customer requirements into accurate and actionable reporting.\n\nUse SQL and existing data infrastructure to investigate customer questions, validate reported metrics, and resolve discrepancies.\n\nBuild scalable reporting solutions that can be reused across customers, service lines, and engagement types.\n\nPartner with Customer Success to support data-driven QBRs, executive business reviews, renewals, and value realization conversations.\n\nIdentify where customer-specific reporting requests reveal broader gaps in Fieldguide's underlying data models or product reporting capabilities.\n\nWork with Product and Data Science to move frequently requested reporting from manual/custom analysis toward standardized and productized capabilities\n\nData Modeling & Analytics\nDevelop and maintain scalable data models that support customer reporting, QBRs, value realization, and product analytics.\n\nWrite advanced SQL to extract, transform, validate, and analyze customer and product data across multiple data sources.\n\nBuild and maintain data models and transformations to create reliable, reusable downstream datasets.\n\nIdentify gaps in existing data models and address legacy data quality, modeling, and structural issues that impact reporting accuracy.\n\nTranslate recurring one-off reporting requirements into standardized, scalable data models and reporting infrastructure.\n\nPartner with Data Science and Data Engineering to determine when customer reporting requirements should be addressed through analytics, data modeling, upstream product instrumentation, or broader infrastructure changes.\n\nEstablish reusable datasets and semantic definitions that enable consistent reporting across customers rather than recreating logic for individual accounts.\n\nReduce manual and one-off reporting by identifying opportunities for automation and standardized reporting.\n\nWhat Success Looks Like\nSuccess in this role means Fieldguide has a trusted, scalable customer data foundation rather than relying on fragmented or one-off analysis.\nCustomer-facing metrics have clear definitions, sources, methodologies, and owners.\n\nCustomer teams can confidently use data in QBRs and executive conversations.\n\nProduct usage and customer outcomes can be connected to measurable value.\n\nData discrepancies are identified and addressed at their source.\n\nCustomer feedback systematically informs Product and Data priorities.\n\nRecurring customer data requests become standardized and automated where possible.\n\nFieldguide can increasingly demonstrate defensible ROI and value realization.\n\nCustomer reporting becomes consistent across QBRs, renewals, and strategic engagements.\n\nProduct and Data teams have a clear understanding of the information customers need from Fieldguide.\n\nWhat We're Looking For\n2+ years of experience in Data Analytics, Analytics Engineering, Data Operations, Business Intelligence, Customer Analytics, or a related technical data role.\n\nAdvanced SQL skills with demonstrated experience querying, transforming, validating, and troubleshooting complex datasets.\n\nStrong understanding of dimensional data modeling, data transformations, metric definitions, and analytics architecture.\n\nStrong understanding of data quality, validation, governance, and operational workflows.\n\nAbility to translate business and customer questions into structured data requirements.\n\nStrong analytical skills and comfort working with large or complex datasets.\n\nExperience creating dashboards, reports, and executive-level data narratives.\n\nExcellent communication skills, particularly the ability to translate between technical and non-technical stakeholders.\n\nNice to Have\nExperience at a B2B SaaS or enterprise software company.\n\nHands-on experience with dbt, including building, maintaining, testing, and documenting scalable data models.\n\nExperience supporting Customer Success, QBRs, value realization, or customer analytics.\n\nFamiliarity with audit, advisory, accounting, or professional services workflows.\n\nExperience working with product telemetry and customer usage data.\n\nExperience partnering directly with Data Science or Analytics Engineering teams.\n\nMore about Fieldguide:\nFieldguide is a values-based company. Our values are:\nFearless - Inspire & break down seemingly impossible walls.\n\nFast - Launch fast with excellence, iterate to perfection.\n\nLovable - Deliver happiness & 11 star experiences.\n\nOwners - Execute & run the business with ownership.\n\nWin-win - Create mutual value & earn trust for life.\n\nInclusive - Scale the best ideas with inclusive teams.\n\nSome of our benefits include:\nCompetitive compensation packages with meaningful ownership\n\nFlexible PTO\n\n401k\n\nWellness benefits\n\nTechnology & Work from Home reimbursement\n\nFlexible work schedules","description_format":"text","description_chars":7368,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-11-09T19:31:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":212500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":65,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-09T21:00:41Z"},"pay":{"stated_usd_annual":175000,"is_top_pay":true},"html_url":"https://alion.io/job/fieldguide-customer-data-analyst","json_url":"https://alion.io/job/fieldguide-customer-data-analyst.json","meta":{"generated_at":"2026-11-09T21:00:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8903,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4121},"rest":"https://alion.io/mcp/rest/get_company?id=4121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffieldguide-customer-data-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffieldguide-customer-data-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffieldguide-customer-data-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fieldguide-customer-data-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffieldguide-customer-data-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3980372}},{"tool":"search_jobs","arguments":{"company":"fieldguide.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3980372},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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