{"id":2957606,"url":"https://alion.io/job/fieldguide-customer-success-engineer-advisory","title":"Customer Success Engineer, Advisory","company":{"id":4121,"name":"Fieldguide","domain":"fieldguide.io","url":"https://alion.io/company/fieldguide","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":90,"open_postings":18,"ghost_share":0,"stale_share":0.389,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":146000,"max":163000,"currency":"USD","period":"year","gross":null,"usd_annual":163000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T19:35:29Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T16:11:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nFieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. Put simply, we build software for the people who enable trust between businesses.\nWe’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more.\nWe value diversity - in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth.\nAs an early stage start-up employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by bringing together up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.\nAbout the Role:\nAs a Customer Success Engineer - Advisory, you will own adoption, value realization, and workflow excellence for Fieldguide customers delivering advisory and consulting services.\nThis is a hands-on, product-native role designed for former advisory practitioners and transformation leaders. You will work directly inside the Fieldguide platform alongside advisory teams to help them deliver engagements more efficiently, consistently, and at higher quality across a range of advisory services.\nThis is not a traditional relationship management role. Success in this position is measured by end-user adoption, workflow maturity, and measurable client outcomes, not by meeting volume. You will operate as a trusted advisory practitioner and advisor, guiding customers toward best practices and helping modernize how advisory services are delivered.\nYou’ll collaborate closely with Product, Engineering, Implementation, and Revenue teams to ensure customers realize real business impact while feeding practitioner-level insights back into the platform.\nWhat You’ll Do:\nOwn adoption and success for a portfolio of Fieldguide advisory customers, with accountability for usage, outcomes, and long-term retention\n\nDrive deep platform adoption across advisory teams by actively working inside the product to configure workflows, templates, and engagement structures\n\nTranslate advisory methodologies, service offerings, and best practices into scalable, repeatable Fieldguide workflows\n\nPartner directly with advisory teams to improve engagement execution, delivery consistency, and client outcomes through better workflow design\n\nLead customer enablement, training, and change management to help teams move away from bespoke, manual, or legacy delivery models\n\nIdentify usage gaps, inefficiencies, and delivery risks, and proactively recommend improvements\n\nServe as a practitioner-advisor-comfortably challenging teams to adopt stronger, more scalable advisory practices\n\nCollaborate cross-functionally with Product, Engineering, and Implementation to provide real-world advisory feedback and influence roadmap priorities\n\nSupport renewals and expansion by ensuring customers are realizing clear, provable value across advisory service lines\n\nContribute to scalable success initiatives, including playbooks, templates, enablement content, and best-practice frameworks\n\nOwn and exceed KPIs related to adoption, retention, customer outcomes, and platform usage\n\nAbout You:\n2-5+ years of experience in:\nAdvisory, consulting, or professional services roles (e.g., risk advisory, compliance, cybersecurity, privacy, ESG, internal audit, or operational consulting), or \n\nAdvisory methodology, transformation, or practice operations roles\n\nDeep understanding of advisory engagement delivery, including scoping, execution, collaboration, and client reporting\n\nExperience supporting complex, multi-team advisory or consulting environments and service-line rollouts\n\nHighly comfortable working hands-on in software platforms, including configuring workflows and troubleshooting real-world usage challenges\n\nStrong technical curiosity, with interest in data models, permissions, configurations, and AI-powered workflows (LLMs or prompt creation experience is a plus)\n\nPractitioner mindset - you advise, enable, and drive change rather than act as a support or relationship-only resource\n\nConfident leading training, enablement, and change management efforts with advisory teams\n\nCollaborative, outcomes-oriented, and comfortable operating in an evolving startup environment\n\nClear communicator who can engage credibly with advisory practitioners, managers, and firm leadership\n\nMore about Fieldguide:\nFieldguide is a values-based company. Our values are:\nFearless - Inspire & break down seemingly impossible walls.\n\nFast - Launch fast with excellence, iterate to perfection.\n\nLovable - Deliver happiness & 11 star experiences.\n\nOwners - Execute & run the business with ownership.\n\nWin-win - Create mutual value & earn trust for life.\n\nInclusive - Scale the best ideas with inclusive teams.\n\nSome of our benefits include:\nCompetitive compensation packages with meaningful ownership\n\nFlexible PTO\n\n401k\n\nWellness benefits starting on your first day\n\nTechnology & Work from Home reimbursement\n\nFlexible work schedules","description_format":"text","description_chars":5764,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"San Francisco","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-10-20T22:01:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":212500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":56,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":163000,"is_top_pay":true},"html_url":"https://alion.io/job/fieldguide-customer-success-engineer-advisory","json_url":"https://alion.io/job/fieldguide-customer-success-engineer-advisory.json","meta":{"generated_at":"2026-10-21T18:56:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26810,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4121},"rest":"https://alion.io/mcp/rest/get_company?id=4121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffieldguide-customer-success-engineer-advisory"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffieldguide-customer-success-engineer-advisory"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffieldguide-customer-success-engineer-advisory"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fieldguide-customer-success-engineer-advisory\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffieldguide-customer-success-engineer-advisory"}]}