Sr. AI Engineer

Fieldpiece is a privately held, global leader in professional HVACR tools and test instruments. We're known for developing innovative products that technicians rely on every day - and for investing in our people, our technology, and our future. Namedone of the Best Places to Work in Southern California for four consecutive years, we're looking for talented people who want to make an impact while growing their careers.

We're looking for a Senior AI Solutions Engineer to help us turn the potential of AI into practical solutions that help teams to increase their efficiency, speed, and accuracy in their everyday jobs.

This is a unique opportunity to become our first dedicated AI engineering hire and help shape how AI and automation are used across the organization. You'll partner with teams throughout the business-from Sales, Marketing, Finance, and HR to Product Development, Supply Chain, Operations, Customer Experience, and IT-to understand how they work, identify opportunities for improvement, and build solutions that deliver measurable value.

This position is in our Park City, UT office with an exciting move to Heber City, UT in 2027. This role follows a hybrid work schedule, with employees typically working onsite three days per week. Additional in-office days may be required from time to time for onboarding, training, team meetings, project collaboration, or other business needs.

Why This Role?

• This isn't a role where you'll spend your time simply evaluating AI tools or developing proofs of concept that never make it into production. You'll sit down with business teams, understand what they're trying to accomplish and where their processes are slowing them down, translate those needs into technical requirements, determine the right solution, and then build, deploy, and improve it.
• The projects will vary widely. One may involve automating a manual workflow; another could involve creating an AI agent, improving access to company knowledge, connecting AI to an enterprise system, or building a decision-support application. The common thread is using technology to solve meaningful business problems.
• We're technology agnostic and want someone who can choose the right solution for the problem rather than force every problem into the same technology stack. That said, experience within the Microsoft ecosystem-particularly Dynamics 365 Business Central, Azure, Copilot, Power Platform, Fabric, Dataverse, and Microsoft 365-is highly valuable in our environment.

What You'll Do

• Partner with teams across Fieldpiece to understand their workflows, pain points, and business needs and identify opportunities where AI, automation, or better technology can make a meaningful difference.
• Take business requirements from concept to solution-designing, developing, implementing, and supporting production-ready applications and automations.
• Build AI agents, copilots, workflow automations, decision-support tools, and other practical AI-enabled solutions.
• Develop applications using large language models, retrieval-augmented generation (RAG), enterprise knowledge systems, APIs, and agentic workflows.
• Connect AI solutions with ERP, CRM, PLM, customer support, analytics, knowledge management, productivity, and other enterprise platforms.
• Reengineer processes to improve speed, accuracy, quality, service, cost, revenue enablement, and employee productivity.
• Establish testing and evaluation approaches to ensure solutions are accurate, reliable, secure, scalable, and effective.
• Work closely with Information Systems, business leaders, data owners, and security stakeholders to implement appropriate governance and controls.
• Help users successfully adopt new AI tools and continuously improve solutions based on feedback and results.
• Evaluate emerging AI technologies and make practical recommendations based on business value, implementation requirements, cost, risk, and scalability.

Qualifications

• Bachelor’s degree in CS, AI, or related fields.
• 5+ years of professional software engineering experience, including ownership of production applications.
• 2+ years of hands-on experience building solutions using modern AI technologies, including large language models.
• Experience taking ambiguous business problems and translating them into practical technical solutions.
• Hands-on experience with prompt design, retrieval architectures, AI application testing, and model/system evaluation. Experience building AI agents, multi-agent systems, tool-using agents, RAG solutions, or complex agentic workflows.
• Experience integrating APIs, cloud services, enterprise applications, and data sources.
• Strong proficiency in Python or another modern language used for AI application development.
• Experience with data engineering, analytics, BI, MLOps/LLMOps, observability, or cloud deployment.
• Experience with source control, testing, deployment, monitoring, and modern software delivery practices.
• Excellent communication skills with the ability to work directly with both technical and nontechnical stakeholders and explain complex technical decisions in business terms.
• A practical, curious mindset - you enjoy learning how a business works, asking the right questions, and figuring out how technology can make it better.

Even Better If You Have

• Experience with Microsoft Dynamics 365 Business Central or integrating solutions with ERP systems, Azure OpenAI, Microsoft Copilot, Power Platform, Fabric, or Dataverse.
• Experience working in a product, manufacturing, distribution, or field-service environment.
• Exposure to Lean, continuous improvement, or business process reengineering.

Why You'll Enjoy Working at Fieldpiece

• As a privately held company, we invest for the long term-in our people, our products, and our future. That means we can focus on innovation, continuous improvement, and building lasting careers rather than chasing short-term results.
• Make a meaningful impact with a company where your ideas are heard, your expertise is valued, and your contributions help shape the future of our products and business.

Benefits & Perks

We believe great work starts with supporting our employees. That's why we offer a competitive total rewards package designed to promote your health, financial well-being, work-life balance, and professional growth.

• Competitive base salary with annual bonus opportunity
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match and immediate vesting
• Generous paid time off and paid holidays
• Hire to Retire philosophy - Individual Development Plans for everyone and a commitment to support career development
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Employee Assistance Program (EAP)
• Music program - music rooms in all US offices with onsite guitar, piano, and voice lessons in California (classes can be streamed for other offices)
• Recognition programs, launch parties and team building events to share successes

Our Culture

At Fieldpiece, our values shape how we work, collaborate, and serve our customers every day. We use the TURTL acronym to show that we believe in:

• TRIBE - We collaborate, support one another, and win as a team.
• Upfront Homework - We come prepared, begin with the end in mind and address obstacles with creativity, grit and tenacity.
• Right Stuff - We deliver innovative solutions by seeing through the eyes of our customers and use purposeful critical thinking to lead to greatness.
• Trust - We build strong relationships through credibility, accountability and transparency.
• Lean - We embrace curiosity, continuous improvement, learning from failures and delivering results.
• No Ego - We leave titles and egos at the door, value the best ideas regardless of where they come from, and work together with humility, openness, and mutual respect.

At Fieldpiece, we're buildingmore than innovative products - we're building careers. If you're looking for a place where your work matters and your contributions are recognized, we'd love to meet you.

EOE AA M/F/Veteran/Disability