{"id":4292970,"url":"https://alion.io/job/fieldprint-call-center-representative","title":"Call Center Representative","company":{"id":2699274,"name":"Fieldprint","domain":"fieldprint.com","url":"https://alion.io/company/fieldprint-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warminster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-14T00:02:02Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T00:02:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nAt Fieldprint, we’re more than a leader in identity management services - we’re a team driven by purpose, innovation, and a commitment to making a difference.\nWe provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients - from corporations and non-profits to federal, state, tribal, and local government agencies.\nAs a pioneer in the industry, we’ve built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people.\nFieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we’d love to meet you.\nJob Description\nFieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.\nThis is an on-site position located in Warminster, PA. The rate of pay for this position is $17.20/hour.\nWe are seeking the following shift:\nMonday-Friday 10:00am-6:00pm\nTraining is the first 6 weeks from 9:30am-5:30pm\nResponsibilities\nReceive incoming calls regarding fingerprinting requests\nDetermine locations via phone/computer for fingerprint collection\nFollow up with fingerprinting site vendors to obtain all related documentation\nPrepare and send welcome packets to new clients\nProcess fingerprints and channel to the appropriate agency\nMonitor and maintain call center telephone line\nRequired Skills\nbilingual in Spanish preferred\nExcellent phone, computer, and administrative skills\nExcellent customer service skills\nProfessional and positive attitude\nAbility to work in a fast paced environment\nProficiency in Microsoft Office suite, including Word and Excel\nBilingual in Spanish a plus, but not required.\nEducation\nThe candidate we are seeking will have at minimum a high school diploma or equivalent.\nBenefits\nFieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.\nMedical, dental and vision coverage with spouse/family coverage options\n401K plan with generous company match\nFlexible spending accounts\nVoluntary insurance coverage plans (life, disability, etc.)\nPaid lunch breaks\nPaid time off\nPaid holidays\nPaid training program/ Internal employee development\nOvertime options available\nCasual dress code\nFlexible work schedules\nEmployee referral bonus program\nAdditional Information\nAll candidates are subject to a drug test and a background screening.\nFieldprint, Inc is an equal opportunity employer. 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