{"id":1327376,"url":"https://alion.io/job/fifth-third-bank-consumer-repossession-manager","title":"Consumer Repossession Manager","company":{"id":1165,"name":"Fifth Third Bank","domain":"53.com","url":"https://alion.io/company/fifth-third-bank","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frisco, United States","Cincinnati, United States","Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":624},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-29T01:48:39Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Make banking a Fifth Third better®\nWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.\nGENERAL FUNCTION:\nProvides leadership to assigned department so overall departmental customer service and productivity goals are met or exceeded. Focuses on resolving issues, and processing functions in a customer centric manner. Responsible for centralized administration of Customer Solution-wide programs, communications, and reporting primarily related to: Associate Recruiting, Hiring, Training, Policy and Procedures, Coaching & Employee Engagement and Enterprise Initiatives.\nResponsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing,\nmanaging, monitoring, and reporting risks of all types.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nResponsible for department leadership with oversight of cross functional team of nonexempt/exempt staff and contract employees. Evaluate employee performance and provides coaching and guidance monthly.\nPlans, assigns, and monitors the workflow to maintain optimum efficiency and effectiveness and compliance with all technical and regulatory requirements.\nActs as subject matter expert in collaborating with risk partners and external auditors. Responsible for oversight of issues management to close process gaps and remediate accounts as necessary.\nSupports third party vendors to manage workflow and ensure full compliance with quality, SLAs, and SOW as applicable.\nChampions change management of strategic initiative implementation.\nContinually reviews department and bank processes, procedures, and policies and inspects processes and identifies risk exposure to the Bancorp and customers.\nResolves escalated customer or service issues to provide best in class service expectations.\nIdentifies staff training and development needs for exempt and nonexempt teammates.\nPrepares annual performance reviews in an honest and impartial manner recommending salary increases and promotions as appropriate.\nPerforms any other duties as assigned.\nSUPERVISORY RESPONSIBILITIES:\nExercises leadership as well as technical supervision of the assigned employee group through:\nPerforms personnel tasks for the team such as exception time reporting and monthly performance reviews.\nPrepares annual performance reviews in an honest and impartial manner recommending salary increases and promotions as appropriate.\nResponsible for providing employees timely, candid, and constructive performance feedback.\nIdentifies staff training and development needs for exempt and non-exempt teammates.\nDeveloping employees to their fullest potential and provide challenging opportunities that enhance employee career growth.\nDeveloping the appropriate talent pool to ensure adequate bench strength and succession planning\nRecognizing and rewarding employees for accomplishments.\nAdministers all human resource policies and procedures in a fair and consistent manner.\nEnsures training issues are identified and remedial steps implemented to ensure staff is adequately trained.\nManages the hiring/selection process, making recommendations to senior leadership for candidates.\nMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:\nHigh school diploma required. Bachelor's degree preferred.\nMinimum 3 year supervisory/lead experience required\nMinimum 3 years collections, customer service, operations, or equivalent experience required\nExcellent verbal and written communication skills.\nStrong experience with Microsoft office products, such as Word, Excel, PowerPoint and Outlook.\nProven leadership skills, initiative, a detail orientation, strong analytical skills, and decisive decision-making skills.\nVerified ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management.\nDemonstrated thorough knowledge of loan collection policies, procedures, and activities.\nGeneral knowledge of collection laws, regulations, principles of credit lending, and risk management.\nEstablished ability to work independently and problem solve.\nAbility to pivot based on business need.\nConsumer Repossession ManagerAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.\nThe base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.\nOur extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.\nLOCATION -- Frisco, Texas 75034Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.\nFifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.","description_format":"text","description_chars":6446,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-09-27T05:06:13Z"}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.894,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fifth-third-bank-consumer-repossession-manager","json_url":"https://alion.io/job/fifth-third-bank-consumer-repossession-manager.json","meta":{"generated_at":"2026-09-29T02:40:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2404,"day_limit":5000,"remaining_today":2596,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}