{"id":2206617,"url":"https://alion.io/job/fifth-third-bank-customer-service-representative","title":"Customer Service Representative","company":{"id":1165,"name":"Fifth Third Bank","domain":"53.com","url":"https://alion.io/company/fifth-third-bank","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":22,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T23:46:23Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-19T11:46:10Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Make banking a Fifth Third better®\nWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.\nGENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nCustomer Experience:\nDeepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met\nProvide follow up to customer questions and find solutions to address issues\nBe responsive and timely with correspondence to keep lines of communication open and clear\nMaintain a position of trust and responsibility by keeping all customer business confidential\nFollow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.\nOperations:\nPerform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.\nMaintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.\nMaintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.\nHandle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.\nDemonstrate sound judgment in decision making, abiding to established guidelines and procedures.\nReferrals:\nDuring customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation\nBuild and maintain a working knowledge of the Retail products and services offered\nUtilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes\nPerform other duties as assigned.\nSUPERVISORY RESPONSIBILITIES: None.\nMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:\nHigh school diploma/GED.\nWork involves extensive cash handling. • Work involves contact with the public, adhere to dress code guidelines.\nMust have the ability to interact comfortably and confidently with the public.\nPosition requires knowledge of retail policies and procedures, to perform the essential duties.\nWork requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.\nDemonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.\nNeed to have flexibility in scheduling.\nWORKING CONDITIONS:\nNormal office environment.\nExtensive viewing of computer screens.\nCustomer Service RepresentativeAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.\nThe base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.\nOur extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.\nLOCATION -- Houston, Texas 77065Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.\nFifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.","description_format":"text","description_chars":5079,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Commercial & Retail Banks","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-09T23:46:23Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.526,"p_room":1,"age_days":9,"expected_fill_days":28,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/fifth-third-bank-customer-service-representative","json_url":"https://alion.io/job/fifth-third-bank-customer-service-representative.json","meta":{"generated_at":"2026-10-19T21:47:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":728,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1165},"rest":"https://alion.io/mcp/rest/get_company?id=1165"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffifth-third-bank-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffifth-third-bank-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffifth-third-bank-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fifth-third-bank-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffifth-third-bank-customer-service-representative"}]}