Principal Technical Engineer - Citrix

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GENERAL FUNCTION:

Design and implement technology solutions using modern engineering tools and Agile practices. Work with self-directed, cross-functional, and product-oriented teams in a highly collaborative environment. Deliver some of the bank's most important products and services while developing skills and experience well beyond your initial role.

All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

DUTIES AND RESPONSIBILITIES:

• Implement and maintain new features and capabilities while continuously improving the quality of our technical products and services
• Build and share technical expertise with your Agile team and other members of the organization
• Follow industry and organizational best practices and standards, and participate in company communities of practice to continuously refine and communicate them. Contribute to a culture of continuous improvement.
• Achieve operational excellence by automating processes and creating maintainable, supportable, and testable solutions
• Keep up with technology trends and innovations in your field(s) of practice
• Provide operational support and troubleshooting for your team’s products and services
• Maintain appropriate controls and documentation to ensure compliance with all company and regulatory requirements
• Provide coaching, mentoring, and training for new or less experienced team members
• Provide leadership and guidance to your team in your technical field(s) of expertise
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor’s degree in a relevant technology field or equivalent combination of education and work experience
• Eight+ years of engineering or other IT work experience relevant to the position
• Strong problem-solving and communication skills
• Willingness to work in a highly-collaborative environment
• Solid understanding and significant experience with modern software development practices, tools, and/or hardware technologies
• Solid understanding of IT security best practices
• Expertise in one or more technical and/or functional domains relevant to the position
• Experience designing, implementing, and supporting complex technical solutions
• Technical skills per the specific position’s requirements;
• Strong knowledge of Windows Server, Windows 11 Enterprise, Active Directory, Group Policy, DNS, DHCP, and certificate management.
• Working knowledge of Citrix technologies, including CVAD, Citrix DaaS/Cloud, ADC/NetScaler, Workspace, Gateway Service, and Rendezvous.
• Strong understanding of Microsoft Entra ID and Microsoft 365, including Teams, OneDrive, and Outlook.
• Knowledge of VMware virtualization, cloud/hybrid infrastructure, storage, profile management, and endpoint technologies.
• Strong understanding of networking and authentication technologies, including TCP/IP, routing, firewalls, SAML, OAuth, MFA, and FIDO2.
• Knowledge of endpoint security and end-user experience monitoring.
• PowerShell scripting and automation experience.
• Performance monitoring, troubleshooting, and root cause analysis, with Dynatrace experience preferred.
• Splunk and enterprise log analysis.
• Security, vulnerability management, and remediation.
• Change, release, and problem management.
• Disaster recovery and high-availability design.

Position not available for immigration sponsorship

Principal Technical Engineer - Citrix

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.