{"id":3016387,"url":"https://alion.io/job/fifth-third-bank-tm-client-care-advisor-ii","title":"TM Client Care Advisor II","company":{"id":1165,"name":"Fifth Third Bank","domain":"53.com","url":"https://alion.io/company/fifth-third-bank","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":48,"ghost_share":0,"stale_share":0.375,"repost_share":0.042,"time_to_fill_p50_days":29,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":61200,"max":125500,"currency":"USD","period":"year","gross":null,"usd_annual":125500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-01T15:37:03Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Make banking a Fifth Third better®\nWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.\nGENERAL FUNCTION: The Treasury Management (TM) Client Care Advisor role operates as a portfolio manager for treasury management clients and acts as a trusted advisor and primary point of contact for all TM services. This client service professional possesses treasury management expertise and knowledge responsible for the retention and growth of our clients, engineering TM solutions based on client data analytics and industry trends while engaging Operations, Product, IT and Sales resources to optimize the suite of solutions for each client.\nResponsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nClient Service:\nPro-actively manages a portfolio consisting of the top 10% revenue generating clients in the Commercial Division: Serves as Treasury Management (TM) relationship ambassador for all things treasury including but not limited to incident management, client behavior analytics, escalation point of contact, implementation, issue troubleshooting, assessment and resolution.\nLeverages TM data analytics daily to improve client retention, optimize revenue, deepen client relationship by recommending additional services that will deliver additional value and achieve operational excellence/client satisfaction.\nDemonstrates leadership abilities, drives behavior changes, adheres to procedures and guidelines in conjunction with the Client Advisor Team Lead; seasoned/tenured Client Advisor. (Player/Coach)\nManages team escalations with little oversight by Client Advisor Team Lead.\nTrains, mentors/coaches, provides oversight for newly on-boarded Client Advisors.\nAssess client’s viability for additional TM services and exhibit consultative behaviors to bring opportunities to close or referral.\nProactively manage critical client communications through touch points (SWAT), strategic outreaches and TM relationship reviews. The Client Advisor has the foresight to communicate quickly and adapts well to intense client service situations. Track participation/Call reports.\nMonitor client portfolio Overall Satisfaction (OSAT) interviews and utilize feedback to deliver the best-in-class client experience; Ensures complete client satisfaction by providing expedited, timely responses to client requests (close the loop) within standard service level agreements. \nDrives problem resolution and escalates as necessary following the defined channels - Client Care, Relationship and Operations.\nCompletes periodic document reviews through client triggered events or relationship analysis; materials are up-to-date, accurate, and recorded appropriately for reference.\nManages bank and client risk associated with High Risk Transactions (Wires, Overdrafts etc.) while adhering to Client Care Policy and Procedures; Identify all potential risk related circumstances to protect the Bank from potential losses.\nCompletes periodic client document reviews through client triggered events or relationship analysis; materials are up-to-date, accurate, and recorded appropriately for reference\nCollaborate. Foster communication and a partnership across all lines of business to ensure proactive management for the overall client relationship. Track participation/Call reports.\nWorks collaboratively with the Sales partners to support RFPs and TM relationship reviews, as needed.\nImplementation:\nIdentifies and engages appropriate Implementation resources for TM adds/changes/deletes. \nActively participates in net new assigned client implementations. Attend internal kickoff and external kick off meetings as well as ongoing calls throughout the projects lifecycle. Track participation/Call reports.\nUnderstands implementation requirements in order to review required documentation and account information for accuracy and completion.\nWorks collaboratively with business partners to ensure flawless service and product\nimplementation on new or existing client requests.\nMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:\nBachelor's Degree or equivalent work experience.\n3 or more years banking experience preferred including Commercial Bank experience (including, but not limited to the following): commercial account structure, Treasury Management products and services.\n3 or more years demonstrated client service experience preferred (phone and face to face).\nExcellent written and verbal communication skills (business style).\nAbility to effectively communicate with all levels of the organization\nStrong interpersonal and relationship building skills.\nAbility to filter and analyze information/process to facilitate decision making and enhance client relationship.\nAbility to cope with complex, uncertain, (ambiguous) high pressure situations and adapts to new and different circumstances.\nAbility to problem solve and prioritize multiple tasks with strong attention to detail.\nAbility to collaborate and influence a positive outcome.\nStrong organizational skills and ability to leverage internal systems for problem resolution\nExtensive experience with Microsoft office products, such as OneNote, Word, Excel,\nPowerPoint and Outlook.\nWORKING CONDITIONS:\nNormal office environment with little exposure to dust, noise, temperature and the like.\nExtended viewing of a CRT screen.\nSome travel required\nTM Client Care Advisor IITotal Base Pay Range 61,200.00 - 125,500.00 USD Annual\nAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.\nThe base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.\nOur extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.\nLOCATION -- Cincinnati, Ohio 45202Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.\nFifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.","description_format":"text","description_chars":7851,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-21T16:40:39Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.861,"p_room":0.9,"age_days":13,"expected_fill_days":29,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":125500,"is_top_pay":true},"html_url":"https://alion.io/job/fifth-third-bank-tm-client-care-advisor-ii","json_url":"https://alion.io/job/fifth-third-bank-tm-client-care-advisor-ii.json","meta":{"generated_at":"2026-11-02T00:25:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":638,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1165},"rest":"https://alion.io/mcp/rest/get_company?id=1165"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffifth-third-bank-tm-client-care-advisor-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffifth-third-bank-tm-client-care-advisor-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffifth-third-bank-tm-client-care-advisor-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fifth-third-bank-tm-client-care-advisor-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffifth-third-bank-tm-client-care-advisor-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3016387}},{"tool":"search_jobs","arguments":{"company":"53.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3016387},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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