{"id":3191194,"url":"https://alion.io/job/figs-teams-operations-customer-experience-associate","title":"TEAMS Operations & Customer Experience Associate","company":{"id":2087880,"name":"FIGS","domain":"wearfigs.com","url":"https://alion.io/company/wearfigs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Monica, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2162},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-23T23:00:27Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T16:33:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As part of our Operations & Customer Experience Associate for TEAMS, you’ll be on the front lines of customer support and internal operations, helping us build and scale an exceptional experience for our institutional customers. You’ll play a critical role in answering customer questions, resolving issues, and ensuring our customers feel cared for at every step of their journey. As a founding member of our CX and Ops within TEAMS, you’ll help shape our processes and set a high bar for service.\nWhat You’ll Do:\nDelivering white-glove support to TEAMS customers via email and other channels: answering questions on everything from placing orders and adding embroidery to tracking shipments and navigating our platform.\nTroubleshooting order issues with empathy, speed, and accuracy to ensure customer satisfaction.\nProviding elevated support to VIP and custom customers with complex or high-touch needs.\nWorking cross-functionally with internal teams (e.g., fulfillment, sales, product) to escalate and resolve issues.\nIdentifying process gaps or pain points and partnering with the team to improve support workflows.\nAssisting in operational tasks such as order reviews, customer communications, and system documentation.\nContributing to the development of scalable processes, tools, and FAQs as TEAMS grows.\nQualifications\n3+ years in a customer experience, customer support, or operations role-ideally with exposure to high-touch or enterprise clients.\nA natural problem solver with excellent written communication skills and a strong attention to detail.\nPassionate about delivering world-class customer experiences and going above and beyond.\nEntrepreneurial mindset, you’re excited to help build a new capability within TEAMS.\nHighly organized with the ability to manage multiple priorities and move quickly.\nExperience working with support platforms and CRMs (e.g., Gorgias, Zendesk and Hubspot) is a plus.\nA team player with a proactive attitude and strong sense of ownership.\nFIGS Compensation and Benefits\nPay Range\nAt FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $29 and $31. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience. \nAdditional Compensation and Benefits \nEquity: All FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan \n Annual bonus: This position is eligible to participate in the FIGS annual bonus program\nOther compensation and benefits offered include: \nComprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Classpass. 100% FIGS-sponsored life insurance and disability insurance \nAmazing 401(k) program, with a company match up to the first 6% of your contribution\nGenerous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation\nMeaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers\nPersonalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide\nIn office catered meals, stocked pantry & fridge, and biweekly barista on site\n\nAccess to FIGS Vet, Discounted Pet Insurance, and so much more…\n*Benefits eligibility is determined by hour requirements and length of service \nA little bit about us…\nFIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.\nOur Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world. \n FIGS considers all Qualified Applicants, including those with Criminal Histories (e.g., arrests or conviction records), for Employment in accordance with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.\nBy entering your information and clicking “Submit Application” below, you confirm that you understand and acknowledge the FIGS Employee and Applicant Privacy Policy and Notice at Collection.","description_format":"text","description_chars":5368,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands","Workwear & Uniforms"],"lifecycle":[{"event":"open","at":"2026-10-24T01:38:11Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":2,"expected_fill_days":33,"reasons":["conf:2","urgency","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/figs-teams-operations-customer-experience-associate","json_url":"https://alion.io/job/figs-teams-operations-customer-experience-associate.json","meta":{"generated_at":"2026-10-26T20:19:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27417,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2087880},"rest":"https://alion.io/mcp/rest/get_company?id=2087880"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffigs-teams-operations-customer-experience-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffigs-teams-operations-customer-experience-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffigs-teams-operations-customer-experience-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/figs-teams-operations-customer-experience-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffigs-teams-operations-customer-experience-associate"}]}