{"id":2471643,"url":"https://alion.io/job/figure-ai-it-operations-specialist-cdmx","title":"IT Operations Specialist (CDMX)","company":{"id":25,"name":"Figure AI","domain":"figure.ai","url":"https://alion.io/company/figure-ai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":95,"ghost_share":0.168,"stale_share":0,"repost_share":0.011,"time_to_fill_p50_days":179,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"Google Workspace","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-08-05T21:35:37Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-22T21:33:35Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":77},"description":"Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.\nFigure es una empresa de robótica e IA que desarrolla robots humanoides autónomos de uso general. El objetivo de la empresa es lanzar robots humanoides con inteligencia de nivel humano. Sus robots están diseñados para ejecutar una gran variedad de tareas en los mercados residencial y comercial. Figure tiene sede en San José, California, y está estableciendo su primera unidad de operaciones de datos en la Ciudad de México.\nComo IT Coordinator (Coordinador/a de TI), eres el responsable de la TI de nuestra unidad de São Paulo: soporte al usuario, flota de dispositivos y red de la oficina, todo construido desde cero y operado con autonomía, en coordinación con el equipo de TI de Figure en EE. UU. Serás una de las primeras contrataciones en Brasil, apoyando un equipo que crecerá hasta más de 100 personas.\nEsta es una posición de tiempo completo y presencial, en nuestra unidad de Ciudad de México.\nResponsabilidades\nLiderar el soporte al usuario: onboarding y offboarding (ingreso y salida de colaboradores), cuentas, troubleshooting (diagnóstico y resolución de problemas) y periféricos.\nGestionar una flota de 50 a 100 dispositivos Apple: aprovisionamiento, inscripción en MDM (gestión de dispositivos), actualizaciones, ciclo de vida y registros de activos.\nAdministrar cuentas, grupos y accesos de Google Workspace en coordinación con el equipo de TI de la casa matriz (HQ).\nGestionar la red y la conectividad de la oficina (Wi-Fi, switches, relación y escalaciones con proveedores de internet) con apoyo de proveedores.\nMontar salas de reunión, impresoras y equipos compartidos de una unidad nueva.\nDefinir y documentar desde cero los procesos, estándares e inventario de TI.\nPlanificar para el crecimiento: compras, capacidad y modelo de soporte conforme el equipo crece.\nRequisitos\n4+ años en soporte u operaciones de TI, incluyendo experiencia como principal o único responsable de la TI de una unidad u oficina.\nExperiencia práctica con macOS y gestión de dispositivos Apple (herramientas de MDM como Jamf, Kandji o Mosyle).\nExperiencia administrando Google Workspace.\nConocimiento sólido de redes de oficina (Wi-Fi, DHCP, VLANs y gestión de proveedores).\nInglés a nivel profesional (trabajo diario con un equipo de TI en EE. UU.)\nNice to have\nExperiencia abriendo una nueva oficina o escalando la TI en una empresa de rápido crecimiento.\nScripts o automatización básica para configuración de dispositivos.\nRemuneración\nSalario base: $45,000 MXN a $55.000 MXN\nBeneficios: prestaciones superiores a la ley","description_format":"text","description_chars":2823,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Humanoid Robots","Multimodal AI"],"lifecycle":[{"event":"open","at":"2026-10-13T19:59:32Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.821,"p_room":0.72,"age_days":77,"expected_fill_days":179,"reasons":["conf:2","velocity","win:mid","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/figure-ai-it-operations-specialist-cdmx","json_url":"https://alion.io/job/figure-ai-it-operations-specialist-cdmx.json","meta":{"generated_at":"2026-10-22T23:10:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":25},"rest":"https://alion.io/mcp/rest/get_company?id=25"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffigure-ai-it-operations-specialist-cdmx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffigure-ai-it-operations-specialist-cdmx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffigure-ai-it-operations-specialist-cdmx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/figure-ai-it-operations-specialist-cdmx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffigure-ai-it-operations-specialist-cdmx"}]}