{"id":1468330,"url":"https://alion.io/job/figure-customer-success-associate-5","title":"Licensed Customer Success Associate, Hawaii","company":{"id":4955,"name":"Figure","domain":"figure.com","url":"https://alion.io/company/figure","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":69,"open_postings":4,"ghost_share":0.25,"stale_share":0.5,"repost_share":0.25,"time_to_fill_p50_days":34,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Honolulu, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T15:26:17Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T08:42:23Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"About Figure\nFigure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. \nBy combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.\nTogether with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. \nWe’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.\nAbout the Role\nWe are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers. \nYour effective communication, problem-solving solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy. \nPlease note: This position is fully onsite, 5 days a week\nWhat You’ll Do \nBe the first point of contact and advocate for our customers \nHandle customer inquiries via omni-channel communication and process applications with exceptional customer service \nEducate customers on Figure and our products with knowledge and enthusiasm \nPromote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email \nGather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience \nProvide technical support and troubleshooting on a variety of potential issues \nConduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed \nParticipate in new training and licensing programs to expand the team’s capabilities \nContribute to an exciting and vibrant office environment and team dynamic \nWhat We Look For \nBA/BS from an accredited university preferred with 1+ years in a customer-facing role \nHaving an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Hawaii is preferred \nThe ability to obtain Hawaii MLO licensing within 60 days of hire is required for this role\nProven background in being a dependable and reliable team player \nFlexibility and adaptability to ongoing refinements in process and structure \nConfident, friendly and compassionate communication skills \nA positive and problem solving approach to customer service \nAbility to instill trust and rapport with customers \nProcess driven organizational skills \nA quick and flexible learning style with the ability to navigate new technology platforms\nSuccessfully complete the required compliance trainings \nAdhere to all company security policies and data handling procedures\nComplete mandatory security awareness training within required timeframes\nPromptly report any suspected security incidents or suspicious activity to the Security team\nSalary\nCompensation Range: $29.81/hour\nMonthly 15% bonus target\nBenefits\nComprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans\nCompany HSA, FSA, Dependent Care, 401k, and commuter benefits\nEmployer-funded life and disability insurance coverage\n5 Observed Holidays & PTO plan\nUp to 12 weeks paid family leave\nContinuing education reimbursement\nDepending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.\nFigure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.\n#LI-JR1 #LI-Onsite","description_format":"text","description_chars":4914,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Equity","Insurance coverage","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cryptocurrencies","Mortgage Lending & Brokers","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-09-29T15:28:43Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.833,"p_room":0.9,"age_days":13,"expected_fill_days":34,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/figure-customer-success-associate-5","json_url":"https://alion.io/job/figure-customer-success-associate-5.json","meta":{"generated_at":"2026-10-13T10:36:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16239,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4955},"rest":"https://alion.io/mcp/rest/get_company?id=4955"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffigure-customer-success-associate-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffigure-customer-success-associate-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffigure-customer-success-associate-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/figure-customer-success-associate-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffigure-customer-success-associate-5"}]}