{"id":3167090,"url":"https://alion.io/job/figure-customer-success-associate-6","title":"Customer Success Associate","company":{"id":4955,"name":"Figure","domain":"figure.com","url":"https://alion.io/company/figure","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":71000,"currency":"USD","period":"year","gross":null,"usd_annual":71000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-23T17:39:19Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T23:23:48Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Figure\nFigure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. \nBy combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.\nTogether with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. \nWe’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.\nAbout the Role\nAs a Customer Success Associate, you will be the voice of Figure for customers navigating important financial decisions. You will help them understand our products, move through the application process, resolve issues, and feel confident every step of the way across phone, chat, and email.\nNo prior fintech experience is required. We’ll teach you the products, processes, and tools. Growth at Figure is real. In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion.\nStart your career in fintech with a role that offers real responsibility, strong benefits, recognition opportunities, and the chance to build specialized skills right here in Reno.\nCompensation & Perks\nEarn up to $71,000 a year in total compensation after the probationary period, including shift differentials and monthly bonus opportunity\nCompany-paid medical, dental, and vision benefits for employees and dependents on select plans\nPaid holidays, PTO, and sick time\nHybrid flexibility after training\nContinuing education reimbursement\nPaid family leave\nNew Hire and Anniversary Swag\nEmployee Recognition Program\nWhat You’ll Do\nServe as a trusted first point of contact for prospective and existing customers across phone, chat, and email\nHelp customers navigate the application process, resolve blockers, and better understand our products\nBuild expertise in the Figure ecosystem, including HELOCs and other financial products and processes\nExplain complex financial concepts in a clear, simple, customer-friendly way\nProvide troubleshooting support across a range of customer and platform issues\nConduct video notary sessions with professionalism, attention to detail, and care\nComplete compliance-related steps accurately and consistently\nIdentify trends and share ideas that improve the customer experience and support team effectiveness\nParticipate in training and licensing programs that expand your skill set\nContribute to a high-performing, team-oriented environment where reliability and strong execution matter\nWhat We Look For\n1+ year of experience in a customer-facing role\nStrong verbal and written communication skills\nAbility to explain complex information clearly and build trust with customers\nComfort working in a structured, fast-paced, high-volume environment.\nAdhere to all company security policies and data handling procedures.\nComplete mandatory security awareness training within required timeframes.\nPromptly report any suspected security incidents or suspicious activity to the Security team.\nStrong attention to detail and ability to follow process accurately.\nConfidence learning new systems and navigating multiple technology platforms.\nAbility to complete required compliance training.\nAbility to become a licensed e-notary, including passing required background checks.\nBenefits\nComprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans\nCompany HSA, FSA, Dependent Care, 401k, and commuter benefits\nEmployer-funded life and disability insurance coverage\n11 Observed Holidays & PTO plan\nUp to 12 weeks paid family leave\nContinuing education reimbursement\nSalary\nCompensation Range: (INSERT SALARY/HOURLY RATE)/hr\nQuarterly (INSERT %) bonus target\nCompany equity in the form of RSUs\nThis is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs\nDepending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.\nFigure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. \n#LI-JR1 #LI-Hybrid","description_format":"text","description_chars":5268,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Equity","Insurance coverage","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Mortgage Lending & Brokers","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-23T17:41:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:1","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":71000,"is_top_pay":true},"html_url":"https://alion.io/job/figure-customer-success-associate-6","json_url":"https://alion.io/job/figure-customer-success-associate-6.json","meta":{"generated_at":"2026-10-26T02:35:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3332,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4955},"rest":"https://alion.io/mcp/rest/get_company?id=4955"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffigure-customer-success-associate-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffigure-customer-success-associate-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffigure-customer-success-associate-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/figure-customer-success-associate-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffigure-customer-success-associate-6"}]}