{"id":2967476,"url":"https://alion.io/job/filed-tax-software-qa-support-analyst","title":"Tax Software QA & Support Analyst","company":{"id":1883727,"name":"Filed","domain":"filed.com","url":"https://alion.io/company/filed","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"QA","role_family":"QA","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":208000,"period":"year","method":"role_country_seniority_unknown","sample_n":1692},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Intercom","optional":false},{"name":"Linear","optional":false},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-10-21T00:45:16Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T10:50:24Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"A Different Kind Of Job Description\nAt Filed, we believe in radical transparency. Everything is open: company finances, team salaries, stock options, anonymous team feedback. That extends to how we talk about this job. So instead of a list of perks, we'll start with what's genuinely hard about it, then tell you why it might be the best move you'll make.\nWhat's hard about this job\nBugs don't arrive with instructions. A customer tells you \"it didn't work.\" Your job is to work out exactly what they did, with which return, in which tax software, and make it happen again on your own screen. If you can't reproduce it, engineering can't fix it.\nYour ticket is the fix's starting point. Engineers will build from what you write. Vague steps mean days of back and forth while a firm waits. You'll need to be precise every time.\nThe pace is fast. Our customers are tax firms in their busiest weeks. When something breaks, they need an answer today, and a workaround while the real fix is built.\nIt isn't fixed until you've checked. You'll retest every fix before telling a customer it's resolved, and you'll recheck after releases that nothing else broke.\nWhy it might be the best career move you'll make\nYou'll sit between customers and engineering. Few roles see both sides this clearly. You'll learn how real firms use tax software, and how software actually gets built.\nYour work ships. A bug you reproduce on Monday becomes a fix every firm on Filed benefits from. A workaround you find saves a firm hours the same day.\nYou'll grow as fast as we do. Filed is adding millions of dollars of revenue every quarter, and the support and QA function is still small. People who start here move into QA, product and engineering-adjacent roles.\nWe've raised $17.2 million to date, led by Northzone, and we work with tax firms across the country, from regional practices to some of the biggest names in the profession.\nWhat You'll Own\nReproducing customer-reported issues step by step, inside Filed and the tax software firms already use\n\nWriting clear, complete Linear tickets with exact steps, expected versus actual results, screenshots and sample data, so engineers can act straight away\n\nAnswering customer tickets quickly and clearly in our support inbox\n\nTroubleshooting technical issues and finding workarounds that keep firms moving\n\nVerifying fixes before they go back to the customer, and regression testing after releases\n\nSpotting patterns across tickets and flagging them before they spread\n\nYour Hard Skillset\nHands-on QA or software testing experience: you've reproduced bugs and written them up for an engineering team\n\nCustomer support experience in a ticketing system such as Pylon, Zendesk, Intercom or Freshdesk\n\nA tax background, either at a tax or accounting firm, at a tax software company, or preparing returns yourself. You don't need to be a preparer, but you should know your way around a return.\n\nFamiliarity with at least one major tax platform, such as CCH Axcess, UltraTax, Lacerte, ProConnect, Drake or GoSystem\n\nBonus if you've used Linear or Jira, browser developer tools or screen recording to capture issues\n\nYour Soft Skillset\nMethodical: you change one thing at a time until you find what breaks\n\nClear writing: your tickets and replies leave no room for confusion\n\nCurious: you want to know why something broke, not just that it did\n\nCalm and patient with customers who are under deadline pressure\n\nYou take ownership and follow a problem through to the fix\n\nWho This Suits\nPeople who enjoy hunting down a problem more than answering the same question twice\n\nSupport professionals who want to move into QA and product\n\nTax professionals who want to move into tech without leaving their expertise behind\n\nHow We Pay\nNothing at Filed is behind closed doors. Everyone sees everyone else's salary, and compensation isn't a negotiation. Depending on your location, everyone at the same level receives the same three offers.\nThis role is assessed at Level 1. The salary and equity bandings are:\nMost Equity: $77,000 per year + $100,020 of equity\n\nGreat Equity: $84,000 per year + $66,680 of equity\n\nGood Equity: $91,000 per year + $33,340 of equity\n\nWe run performance reviews every four months, so strong work is recognized quickly.\nBenefits\nPlatinum-level medical insurance, fully covered for you, with 100% coverage for your dependents as well\n\nDental insurance\n\nVision insurance\n\n401(k) retirement plan\n\nPaid maternity and paternity leave\n\nA minimum of 30 days of paid holiday every year\n\nYour choice of the latest and greatest computers, plus a budget for your home office setup\n\nCompany-wide offsites every four months\n\nThe process\nQuick intro call (30 minutes)\n\nBug reproduction exercise: we give you a real-style customer report, you reproduce the issue and write the ticket (60 minutes)\n\nFinal round with Rachel and the team (60 minutes)\n\nAbout Filed\nFiled is the AI tax preparer trusted by America's accounting firms. It works inside the software firms already use, and takes on the work surrounding the accountant so tax professionals can spend their time on judgment, advice and their clients. We're backed by Northzone, Neo, Analog and Raine.","description_format":"text","description_chars":5182,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Health insurance","Home office","Retirement plans","Stock options","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Accounting & Tax Software","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-21T00:45:34Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/filed-tax-software-qa-support-analyst","json_url":"https://alion.io/job/filed-tax-software-qa-support-analyst.json","meta":{"generated_at":"2026-10-26T13:50:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19108,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1883727},"rest":"https://alion.io/mcp/rest/get_company?id=1883727"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffiled-tax-software-qa-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffiled-tax-software-qa-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffiled-tax-software-qa-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/filed-tax-software-qa-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffiled-tax-software-qa-support-analyst"}]}