{"id":2115062,"url":"https://alion.io/job/filevine-customer-success-associate","title":"Customer Success Associate","company":{"id":1213,"name":"Filevine","domain":"filevine.com","url":"https://alion.io/company/filevine","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":109,"ghost_share":0.33,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":103,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":131000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":190},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T22:44:50Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T02:28:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Role Summary:\nThe Customer Success Associate is responsible for ensuring customers realize ongoing value from Depositions by Filevine. This role focuses on adoption, retention, and long-term customer satisfaction by proactively supporting clients throughout their lifecycle.\nYou’ll work closely with Deposition Ops, Sales, Implementation, Marketing, and Product teams to monitor customer health, support go-to-market initiatives, deliver insights through reporting and reviews, and help educate customers on best practices. This is an ideal role for someone who enjoys relationship-building, and helping customers succeed at scale.\nWhat You'll Own:\nCustomer Retention & Adoption\nSupport customers throughout their lifecycle to ensure continued usage and long-term success with Depositions by Filevine\n\nMonitor customer health metrics and usage trends to identify risks, opportunities, and expansion signals\n\nAssist in forecasting retention and growth through accurate health scoring and reporting\n\nCustomer Insights & Reporting\nPrepare and support business reviews by gathering usage data, outcomes, and operational insights\n\nCreate and maintain enterprise-level reporting to help customers understand value and ROI\n\nSurface customer feedback and trends to internal teams to inform product improvements\n\nGo-to-Market & Cross-Functional Support\nPartner with Sales, Implementation, and Marketing teams to support go-to-market initiatives and customer handoffs\n\nAssist with expansion motions and customer advocacy efforts\n\nHelp ensure a seamless customer experience across the post-sale journey\n\nCustomer Education & Enablement\nSupport customer education through training materials, documentation, and best-practice resources\n\nAssist in onboarding reinforcement, feature adoption campaigns, and ongoing enablement initiatives\n\nHelp customers understand and adopt new features and enhancements\n\nWho You Are:\n3-5 years of experience in Customer Success, Account Management, or a related client-facing role\n\nStrong communication skills with the ability to explain concepts clearly and empathetically\n\nAbility to occasionally travel to meet customers for sales/implementation meetings and conferences\n\nData-driven mindset with comfort interpreting usage metrics and health indicators\n\nHighly organized and able to manage multiple customer initiatives simultaneously\n\nCollaborative and proactive, with a strong sense of ownership and accountability\n\nExperience in SaaS, legal tech, or 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