Senior Site Reliability Engineer - Telephony & Communications Platform (AWS)
Why Are We Hiring
Being a professional is hard. Not only do you need to be an expert in your field but you then need to worry about how you communicate, manage your time, store and share information, keep your data secure, make your tooling reliable, and a million other details. Filevine dreams of a day when all of these details are taken care of so that professionals can get back to focusing on what they love.
We are building our team because we recognize that to make good on that dream we need the help of amazingly talented people like you.
About the Team and Job
To achieve the dream of allowing professionals to focus on what they love Filevine products need key features. They need to be reliable, scalable, performant, cost effective, secure and they need to have a way to recover in the event of a disaster.
The Reliability team is responsible for thinking through these problems and engineering solutions to them. We hire excellent engineers who apply software engineering to these problems to create autonomous systems that take care of these details for us. We use the principle of continuous improvement to make each iteration of these autonomous systems better than the last.
The state of our autonomous systems are nascent with the foundational pieces either recently having been completed or currently under development.
As a Site Reliability Engineer you will be embedded with a cross functional team who has key responsibilities for certain portions of our systems. Over the course of the first year you will gain the valuable context needed to be truly effective and move at speed in the Filevine environment. During your successive years you will be given specific mission critical objectives that help build out and improve our autonomous systems and simultaneously build out your personal brand as an exceptional engineer who has built and maintained amazing systems that can grow to internet scale.
What will you do?
-Own platform reliability, availability, and performance.
-Build AWS infrastructure using Terraform and Infrastructure as Code.
-Develop CI/CD pipelines, monitoring, and automation.
-Define SLOs, SLIs, and error budgets.
-Lead incident response and continuous reliability improvements.
-Mentor engineers and participate in a 24/7 on-call rotation.
What you will bring
-8+ years in Software Engineering, Infrastructure, or Operations.
-4+ years of Site Reliability Engineering experience.
-Strong AWS experience (EC2, ECS/EKS, VPC, Route 53, IAM, Lambda, S3,
CloudWatch).
-Expertise with Terraform, CI/CD, observability, automation, and scripting (Python, Bash,
or PowerShell).
-Experience supporting highly available, low-latency production systems
Nice-to-Have
-Amazon Connect, Twilio, SIP/RTP, or other VoIP platforms.
-Knowledge of voice quality metrics (MOS, jitter, packet loss).
-Experience with SOC 2, HIPAA, or FedRAMP environments.
-Azure or GCP exposure.
Company Perks