Software Development Engineer (Forward Deployed)

Role Summary:

As a Software Development Engineer, you will join our core engineering team in Salt Lake City to build, enhance, and maintain our cloud-based platform. This role focuses on developing robust, scalable features that directly support the day-to-day operations of legal professionals. You'll collaborate with product managers, designers, and other engineers to deliver high-quality code that powers critical workflows in a secure and performant environment. This is a full-time role that expects travel (up to 75% for the Junior and about 25% for the Senior Forward Deployed Engineer)

What You'll Do:

• Lead the deployment and configuration of our application in on-premises and cloud environments for enterprise clients.
• Perform onsite visits as needed to install, configure, and troubleshoot deployments.
• Make real-time code adjustments and customizations onsite to address unique client requirements and ensure optimal performance.
• Collaborate closely with clients to understand their workflows, gather requirements, and implement tailored solutions.
• Provide technical guidance, training, and support during and post-deployment to maximize adoption and satisfaction.
• Identify opportunities for improvements and feed insights back to the core engineering team.
• Troubleshoot and resolve complex technical issues in production environments, ensuring high availability and security.
• Document deployment processes, customizations, and client-specific configurations.

What You Need:

• Strong proficiency in Rust or Node and React for full-stack development and customization.
• Experience with SQLite, MySQL, Postgres (or similar embedded databases) for data management in on-prem setups.
• Has built customer-facing AI applications
• Proven track record in software deployment, configuration, and customer-facing technical roles (e.g., solutions engineering, professional services, or forward-deployed/support engineering).
• 4-5 years of software engineering experience
• Hands-on experience with on-premises and cloud deployments (e.g., AWS, Azure, or hybrid environments).
• Ability to write, debug, and modify code in production-like settings under time constraints.
• Excellent problem-solving skills with a focus on delivering practical, high-impact solutions quickly.
• Strong communication skills to explain technical concepts to non-technical stakeholders (e.g., lawyers and firm administrators).
• Willingness and ability to travel extensively to client sites nationwide.
• Bachelor's degree in Computer Science, Engineering, or equivalent experience.

Nice-to-have

• Experience in legal tech, enterprise SaaS, or regulated industries.
• Knowledge of reactive frameworks, microservices architecture, or containerization (e.g., Docker, Kubernetes).
• Background in building scalable, high-availability systems.
• Passion for creating tools that make a tangible difference in users' professional lives.